Jeffery Innes Email & Phone Number

Tucson, Az, Us

Tucson, Az, Us

Tucson, Arizona Area

Responsibilities of Developer I & II with the addition of:- Working with project stakeholders to develop project specification documents- Plan and track projects in Notion- Research, define, and implement coding standards and technologies- Identify and plan learning paths in Pluralsight for junior staff- Assist junior staff in learning our tech stack- Time and attendance management for the IT department- Prepare performance reviews with input from upper department management- Assist with information gathering and analysis for budget processesMy favorite projects & accomplishments include:- Rebuilt our online gift card ordering system from the ground up using Next.js and integrating with Clover for payment processing. Through this project, I also got to work with the Digital Ocean App Platform for deployment hosting and Sentry.io for error and exception tracking.- Built a CLI utility with Node and Powershell to automate many of the IT department's most common employee on and offboarding tasks- Built a Node script that enables store staff to process customer payouts through PayPal’s API. The script records the results in a database for the accounting department to audit as needed. This contactless payout option was critical in enabling our stores to reopen during the COVID-19 shutdowns.- Built a “store toolkit” web app that included utilities to generate and email digital trade and gift cards (including a scannable QRC) to customers and a Calendly integration (built with Vue.js) that formatted selling appointments for the day into a usable worksheet.- Worked with the Sell by Mail management team to develop a project spec for an outsourced end-to-end rebuild of their customer, processing, inventory systems. Building the spec required significant research and included mockups built with Balsamiq and a proposed database schema.

Tucson, Arizona Area

Everyday responsibilities included:- Internal web-app development/maintenance- Internal automation development/maintenance- Public and internal website administration/support- Updating and maintaining the internal legacy code- Administering and supporting the company's use of UltiPro- Administering and supporting the company's use of GSuite- Oversight for projects between Buffalo Exchange and external contractors/vendorsMy favorite projects & accomplishments include::- Digital trade card generation and distribution utility for our Sell by Mail operations- Led the department's adoption of version control. (Git / GitHub)- Developed a dynamic attendance reporting web app that enables Payroll to process scheduling adjustments for our retail locations. Tech used: Node.js/Express, MySQL, HTML, CSS, JS, jQueryUI- Developed a web app to enable store users to report changes in employee permissions more easily. Tech used: Node.js/Express, MySQL, HTML, CSS, JS, jQueryUI- Worked to secure the organization's web presence by enforcing HTTPS, properly implementing security certificates, configuring systems to use strong ciphers, and addressing any insecure content.- Led a team to evaluate, develop, and deploy new desktop computers for company-wide desktop refresh.

Tucson, Arizona, United States

IT help desk support and special projects as assignedProjects and Accomplishments:- Deployed an internal, Wordpress based, supply order system.- Researched, configured, and deployed a task-tracking system for use by the marketing department- Worked in a team to solve various long-standing DNS and email routing issues- Worked on a team to research/evaluate terminal and peripheral options, develop configuration procedures, and develop on-site installation procedures for company-wide POS hardware refresh.

Davis-Monthan Air Force Base

• Interact effectively with peers/superiors/subordinates to solve problems, insure successful store operations, and maintain positive customer experiences• Motivate and instruct team members in order to exceed sales goals• Troubleshoot technical issues for customers via telephone and in person• Analyze areas of potential improvement and develop solutions with superiors• Delegate tasks to ensure completion in a timely manner• Develop a rapport with customers to understand their needs/wants (Solution Selling)• Use my knowledge and enthusiasm to engage with customers• Proven record of leveraging communication skills to successfully train new hires• Must pass yearly background check to maintain base access

Tucson, Arizona Area

• Effective time management was pivotal in the completion of overnight duties in an environment of minimal supervision• Built lasting relationships with customers to better address their needs• Took independent initiative to learn tasks, technology, and procedures outside of initial position which lead to promotion• Developed and implemented an improved system to manage outdates in designated departmentan improved system to manage outdates in designated department

Tucson, Arizona Area

• Took initiative to learn operational tasks, such as cost/benefit analysis, beyond “Shift Leader” position• Technological understanding and problem solving used to repair customer equipment• Developed network installation/management skills• Organized and ran in-store tournaments; typically with eight networked devices and 40+ participants

Bachelor'S Degree, Management Information Systems, Gpa: 3.69

Agec-Science, For Transfer To University