Jeff James, Mba, Itil Email & Phone Number

Responsible for leading the overall IT strategy, planning, organizing, and execution of all IT functions. Ensures the department provides efficient and effective technical support companywide, across three locations, in areas including effective leadership, software solutions, and budgeting.Collaborates directly with executive leadership and cross-functional leaders to identify, recommend, develop, implement, and digitally transform all aspects of the organization.

Greenville, Sc, Us

Accountable for technology as well as a comprehensive set of controls designed to mitigate risk and enhance the current business practices through automation and technology solutions. Plans, coordinates, directs, and designs all operational activities of the IT, Security, BI/Analytics, and Project Management/PMO departments, leads data unification and standardization initiatives, and provide direction and support for IT solutions that enhance business operations. Principal goals are to architect and oversee application portfolios and design and develop enterprise analytics, data visualizations, forecasts, statistical models, segmentation schemes, and other data-driven analyses to produce data-driven behaviors that accelerate business objectives.Collaborates directly with executive leadership and decision makers in other departments to identify, recommend, develop, implement, and support cost-effective data and technology solutions for all aspects of the organization.

Columbia, Sc, Us

Strategic management and direction of the Information Systems team as well as the following: Served as the technical manager for the team that supported the data and reporting needs of the university's philanthropic operations for all university campuses. The technical and communications expert for the team and responsible for a portfolio of systems supporting University Development and the Alumni Association. Provided technical leadership, resource management and development support for the implementation of solutions as well as enhanced and maintained existing applications, selected/implemented vendor systems, and strategically planned the use of technology and hardware (including Tableau, Qlikview, Sharepoint, and Microsoft BI stack (SSRS, SSIS, SSAS) support, configuration, and administration).Served as liaison to University Technology Services (UTS) to resolve security or system functions that may be impactful to stakeholders. Met with divisional leaders and university partners to ensure the integrity and security of systems met the needs of stakeholders. The position managed a staff consisting of programmers, report writers, analysts and quality assurance staff. Also handled compliance as it related to University data standards, security, and PCI-DSS (and related SAQs).

Newberry, Sc, Us

In short, I lead the Office of Campus Technology (OCT) and created and managed the IT budget. I directed and managed the day-to-day operations of computing and IT including strategic planning & reviewing and recommending policy. I also supported the college’s network (WAN & LAN), new infrastructure, and all computing assets. My other duties were as follows:Supported the college’s network, instructional technology, student information & business management systems. Lead the selection, purchase, implementation and maintenance of voice and data communications equipment, computer workstations, printers & peripheral equipment and instructional technology. Actively participated in the selection, purchase and implementation of specialized software for student recruiting, fundraising, finance, and other college functions. Managed a number of software site license agreements, oversaw contractors and specialized service providers. Identified emerging technologies (business and instructional) which helped the college towards its mission. Reviewed and maintained back-up and disaster recover procedures. Assessed and maintained infrastructure to support administrative units and faculty. Established a strategic plan to guide short-term and long-term decision-making. Interacted with college leadership to effectively capture, store, process and share information. Advised college leadership. Reviewed and recommended major contracts for computing and IT services and equipment. Participated in the preparation and effective management of IT budget. Worked collaboratively on cross-functional planning and policy-making committees.Major Achievements:● Identified and spearheaded a move to a cloud based ERP system to increase value, Business Continuity, and Disaster Recovery. Estimated savings nearly $75,000 per year.● Introduced ITIL Lite to the service desk for campus technology to ensure proper communication, change management, and incident & problem management execution.

Greenville, Sc, Us

Established technical vision leading all aspects of technology strategy, according to business direction and growth objectives. Managed strategy development for technology platforms, partnerships and external relationships, as well as, building and managing the technology team overseeing research, development, and special projects for personnel including Developers, Software Architects, QA/QC, Database Administrators, Business Intelligence/Reporting, Product Support and Testing. Created and implemented technical standards, supervised software testing and information systems security and maintenance. Developed technology contingency plans, drove web application and software development, and generated new products facilitating entry to market. Collaborated with executive team assessing and recommending technologies.Achievements:• Facilitated successful $70MM acquisition of company through delivery of key contributions to technical due diligence team. • Ensured improved Quality and Customer Satisfaction metrics through rollout of Quality Assurance (QA) department. • Successfully Introduced Rapid Application Development to development team.

Greenville, Sc, Us

Spearheaded departmental resource allocation, identified customer needs, created IT solutions, delivered applications, performed configuration and deployment and led overall support. Forged and leveraged solid working relationships with new and existing clients, streamlined workflow and communications, and produced concise and user-friendly road maps for short/long term planning and budgeting. Ensured compliance with industry standards and drove Disaster Recovery planning/coordination and Business Continuity initiatives. Maintained role of Project Manager to ensure proper management of scope/quality, time, and cost of software initiatives.Achievements:• Facilitated successful $30MM software/business sale to The Wicks Group through delivery of information including overall architecture and staff details. Information gathered through technical due diligence interviews and executive level meetings. • Expanded customer capacity, enhanced revenue, by moving main client/server to co-location facility utilizing Citrix Metaframe Server presenting application to customers and creating redundant replication for optimal database access. • Introduced methods of increased customer uptime and enhanced speed and facilitated introduction of SLA option with SaaS cloud offering.

Greenville, Sc, Us

Led daily activities for developers creating construction management software. Performed estimations for completion times, milestones, and budget requirements. Created technical solutions for key clients such as United States Postal Service (USPS), as well as, boosted development efficiency by introducing trusted 3rd party tools facilitating faster release of enhancements, updates, and bug fixes. Liaised with stakeholders and team members communicating project updates and changes and addressing issues. Achievements:• Delivered solution for USPS $2B construction management needs eliminating redundant data through identification, scope development, estimation, creation, implementation, and maintenance of Application Programming Interface (API) employing web services. • Delivered Job Order Contracting software project ahead of schedule and under budget through provision of comprehensive application training for end users including researching and suggesting Microsoft conferences, labs, and training.

Master Of Business Administration (Mba), Business Administration

Bachelor Of Science, Computer Science