I am a management professional with over 20 years experience delivering excellent customer service in a variety of environments. My history includes leading a team of four field service technicians for Walgreens retail drug stores. Our team was responsible for completing field service repairs and installations within an assigned geographic area. In this position, I was able to ensure our team consistently exceeded service metrics such as system downtime, first visit resolution and client satisfaction surveys. I successfully scheduled and completed multiple technology projects on a yearly basis.My history also includes work as an assistant retail manager for Toys "R" Us. In this position, I was entrusted with the training of many new management trainees, department work scheduling and overall customer satisfaction.My skills include hiring, leadership, team-building, project planning, scheduling and goal-setting.I enjoy business management and strategy. Feel free to contact me at jefferyjwest@gmail.com.