Jeffery Kozak Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

90 Sheppard East

In charge of VDI upgrade and deployment to all Toronto SitesNew remote Site setup and management.Internal Helpdesk and Desktop support for Toronto Ottawa Calgary and Florida.

Eycc

• Respond to inquiries from users regarding Information & Technology problem and service requests • Extract information required to diagnose and resolve problems • Consults with users concerning hardware/software problems and provides expertise in the assessment, analysis and resolution of problems and issues • Coordinates and/or escalates with internal and external groups, including vendors, to resolve technical issues• Follow up on problems and keeps users informed until the problems are resolved • Preparing statistics and drafts summary reports • Develop documentation/communication related to client education • Documented solutions to hardware/software problems for users and other Client Support staff • Actively Participates in project teams • Travels to off-site locations

Performing on-site customer visits to obtain and arrange all the technical aspects for new installs. Providing in-house servicing, repair or installation of company products.Providing technical support to customers on operational or maintenance aspects of system equipment.As well as acting as the customer contact on technical and service related problems.Diagnose mechanical, hardware, software and systems failures, using established procedures. Updating all parties involved in all projects including Vendor Management. Determine the most cost effective repair/resolution to minimize customer downtime. Prepare reports for analysis of product failure trends and service ability issues.

My Responsibilities included all desktop and application support for Group Telecom (approx 1000 employed), as well as printer and application server installation and maintenance.I.e.: Exchange 5.5, Terminal Server, DHCPUpgraded all Desktops from NT WKS 4 Win 2000 and XP.I was the Lead Tech position for over a year in this very challenging and fast paced environment. This position also included many other tasks like, large scale project work such as complete development and beta testing of new software and operating systems being rolled out for the company, developing and monitoring LAN/WAN for future growth.

Responsibilities included internal Helpdesk network support for 1300 users and 34 servers, creating work orders, solving network problems, configuring PC's and installing components. Setting up workstations and maintaining them. Network included Novell servers and WIN98 workstations, upgraded to NT workstation 4, and IBM mainframe. Worked on the Exchange team, objective, to roll out Exchange and Outlook 98 to all of Canada, companywide.

Itil Foundation Certification, It Service Management, 78%

ITIL Foundations Examination 2011 V3

Education record

Mcse A+, Microsoft Certified Systems Engineer

Dell Cert., Poweredge Servers\ Desktops\ Laptops And Printer Certifications Completed.

Mcp`, Windows Xp

Mcp, Windows 2000