Jeffery Lachcik Email & Phone Number

Remote

Helps clients gain access to mental healthcare through phone, email, and potentially chatSupport clients to set-up their accounts and following up via emailTroubleshoots platform issues for clients and providersEducates users on platform navigationSupports clients in finding the best provider who meets their needs Triages urgent customer situations with.

Sterling, Michigan, United States

• Provides custom design work for local businesses and end-user consumers
• Ensures the quality and consistency of crafted items, meeting or exceeding established standards.
• Monitors and maintain inventory of crafting materials and tools.

• Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Maintains knowledge of technology innovations and trends.
• Provides product education to customers to enhance their understanding and usage.
• Ensured high levels of customer satisfaction through effective communication and problem resolution.

Pinconning, Michigan, United States

· Managing installations of equipment as well as removal · Tracking inventory of on hand materials as well as those in transit to ensure adequate supply levels · Advising on orders and coordinating with insurance companies and consumers · Proper installation of all accessibility products

• Answered incoming customer calls, emails, and chats promptly and professionally.
• Listened to customer concerns, diagnosed technical problems, and provided accurate solutions.
• Provided step-by-step guidance and instructions to customers for issue resolution.
• Documented customer interactions, issues, and resolutions in the company's CRM system.
• Provided product education to customers to enhance their understanding and usage.
• Ensured high levels of customer satisfaction through effective communication and problem resolution.

Remote

• Established connections with customers to probe and determine their technical and account related concerns
• Utilized company assets and evaluated proper paths to resolution for the customer
• Maintained a positive experience while investigating complaints in a timely and courteous manner.
• Ensured confidentiality of caller and proprietary information by following procedures set forth for handling complaints.

Pinconning, Michigan, United States

• Serviced, loaner, and gallery vehicles in compliance with company standards
• Operated steamers, hoses, vacuums, and other equipment
• Ability to spot check and manage paint correction onsite as needed
• Effectively prioritized tasks and manage time to meet deadlines
• Managed inventory and reorder supplies as needed
• Performed additional responsibilities as assigned to meet business needs

West Branch, Michigan, United States

• Maintained inventory accuracy for the facility by binning and picking merchandise; utilizing the inventory management system; completing bin audits; working inventory exceptions; and correcting shelf capacities.
• Maintained merchandise presentation by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise appropriately; and.
• Received and stocked merchandise throughout the facility and organized and maintained the backroom by following company safety, cleaning, and operating procedures; utilizing equipment appropriately; setting up.
• Helped ensure the proper execution of the customer inventory flow process, the maintenance of backroom standards, the unloading of trucks, the correct processing of freight, and that the backroom is ready for incoming.

Saginaw, Michigan, United States

• Assisted in helping achieve sales targets for the store
• Demonstrated product and service knowledge to customers
• Helped ensure staffing levels were being met
• Assisted customers and guided them through the sales process
• Continued learning through the onboarding, certification, and continuing education process
• Ensured adequate inventory levels of merchandise