I perform the following functionsMicrosoft 365 Management: Proficient in configuring and managing Microsoft 365, including Exchange Online, SharePoint, and Teams, to enhance communication and collaboration.Intermedia Expertise: Highly skilled in working with Intermedia's cloud-based communication and collaboration solutions, including voice servicesTechnical Troubleshooting: Strong troubleshooting skills, capable of diagnosing and resolving communication system issues, ensuring minimal downtime.User Training and Support: Proficient in providing user training and support, enabling colleagues to make the most of communication tools and troubleshoot basic issues independently.Adaptability: Capable of adapting to new technologies, updates, and industry developments, staying up-to-date with the latest features and improvements.

Working with end-users to resolve a variety of technical issues from replacing basic components on workstations and laptops to re-imaging and deploying laptops and workstations as necessary.Assisting end-users with hospital software where necessary. This includes upgrading software or just general use issues that may arrive.Working with vendors to troubleshoot, diagnose, and repair hospital equipment.

Implement Web Content Filtering software on servers and firewalls and work to manage client blocked and allowed content. Troubleshooting Fortinet SSO software during and after deployment to ensure safe and trouble-free browsing.Create, update, and maintain documentation on processes to ensure others are able to take charge and complete tasks with less assistance as well as answering any questions that arise.Provide support for junior techs on any technical issues they may run into and work to ensure they had the knowledge to be able to resolve it themselves.

Lead a team of 4 - 6 technicians and worked to take responsibility for their growth and performance. Provided coaching, feedback and analysis of those under my purview as well as disciplinary responsibilities as necessary.

The monitoring and upkeep of multiple assets of the IT needs for over 200 Community Banks & Credit Unions. Work with various ISPs to maintain uptime and connection.Work with other departments to ensure all devices are online and compliant. This involved working remotely to troubleshoot network devices or reaching out for assistance in getting virtual devices online.Monitoring security concerns including potential attacks on firewalls and ensuring systems are maintained to prevent further intrusions. This includes deploying AV software to keep systems safe and up to date.Worked with end users to analyze and troubleshoot issues and work with other departments to provide support.Reset passwords in Active Directory and provided login support to computers and websites during phone calls.

Assisted customers in the setup and use of mobile broadband devices. This ranged from mobile hotspots on phones to personal hotspot devices.Worked with customers to setup femtocells that would increase mobile network performance inside the home. This included using remote software such as LogMeIn to configure routers and gateways to provide the best performance.

Working with end users that have purchased the newest in Android, iPhone, and Blackberry technology to ensure they have as best of an experience as possible.Provided exceptional customer services in regards to any problems that arise within the first 45 days of a new device as well as billing concerns.

Taking 40-50 calls daily to assist customers with a range of concerns from mobile network frustrations to device troubleshooting.

Open/Close StoreManage teams of 2-7 employeesAssist customers making decisions and purchasesBasic triage in video game systems to resolve minor issues