Jeffery Roche Email & Phone Number

Fort Walton Beach, Florida, United States

Supports 300+ City employees across many departments including City Manager, City Clerk, City Council, Finance, Administration/Human Resources, Police, Fire, Finance, Engineering & Utility Services, Recreation Center, Library, Museum, Cemetery, and the Golf Club. Assists in deploying 40 – 80 replacement desktop PCs each year. Supported the migration of 3 VMware ESXi v5.1, v5.5 & v6 hosts to 3 VMware ESXi v8 hosts and virtualize all remaining non law enforcement physical servers and key workstations. Supporting the virtualization of the 4 Law Enforcement servers to 1 of the 3 VMware ESXi v8 hosts. Partners with CentralSquare Technologies in supporting the City's AS400 running HTE, and the Police Department's ONESolution's Computer Aided Dispatch, Record Management System, CAD Status Monitoring, and Mobile Computer Terminal. Partners with Tyler Technologies in migrating CentralSquare's on-premises ONESolution suite to Tyler CAD/RMS/Mobile hosted in the AWS Gov Cloud. Supports one or more Aruba switches at each work location along with the Fortinet Firewalls. Successfully supported the migration of the whole City to Office 365. Implementing a Disaster Recovery/Business Continuity system. Partners with our Managed Service Provider, vTECHio, for Tier 2 or higher help desk support, Tier 2 network support, Cyber Security expertise, and CIO services.

Fort Walton Beach, Florida Area

Supports 300+ City employees across many departments including City Manager, City Clerk, City Council, Finance, Administration/Human Resources, Police, Fire, Customer Service, Engineering & Utility Services, Recreation Center, Library, Museum, Cemetery, and the Golf Club. Assists in deploying 40 – 80 replacement desktop PCs each year. Approves Windows Updates through WSUS. Supports 3 VMware ESXi hosts with several virtual servers and workstations each, along with several Windows 2008 & 2012 physical severs. Partners with CentralSquare Technologies in supporting the City's AS400 running HTE, and the Police Department's ONESolution's Computer Aided Dispatch, Record Management System, CAD Status Monitoring, and Mobile Computer Terminal. Supports one or more Aruba switches at each work location along with the Fortinet Firewalls. Successfully migrated the whole City to Office 365.

Crestview, Florida, United States

Fort Walton Beach, Florida

For three and a half years I supported Bit-Wizards' client, ExxonMobil, as an onsite resource to their Pensacola plant implementing procedures and processes allowing the plant to pass their Industrial Control System Requirements (ICSR) audit. Applied enhancements, patches and monitored the system health of the Windows for Process Control (WPC) Windows 2008 servers. Designed and implemented tools to gather system information for login failures, file replication statuses, and losses in Security event logs to satisfy the ICSR; including periodic system checks and monthly analyses of 7 critical domain administrator activities. Utilized Windows Scheduled Tasks, Command Scripts as well as PowerShell to complete the above tasks. Wrote numerous step-by-step 'How to...' documents to perform many of these tasks. Enhanced the Invalid Login Microsoft SQL Server database with calculated columns, some with customized functions. Enhanced several Microsoft Access 2010 databases through the forms and reports using Visual Basic for Applications (VBA). Implemented Fine Grain Password Policies and updated Group Policy Objects for the WPC domain. Managed ID's for the VMware WPC domain, a physical Emerson DeltaV W2K8 domain, a Hyper-V DeltaV W2K8 domain, and a physical Win2012 domain. Supported the Veeam backup application for the virtual WPC servers. Supported two high end laptops running VMware Workstation, each running virtual machines for Win95, WinXP & Win7 for the purpose of connecting legacy software to Programmable Logic Controllers. Supported the Cisco Catalyst switches for the WPC network. Hardened the Access Control List for the Cisco ASA firewall that secures the global WAN from the plant's Process Control network. Coordinated update efforts for WPC domain with the client's Control System Support Team. Coordinated update efforts for 3 DeltaV domains with the client's control system software/hardware vendor.

Destin, Florida

Provided System Administration support to various contract clients with their Windows 2003 & 2008 Small Business Servers and networking equipment ensuring best practices. Provided monthly health checks for their desktops ensuring anti-virus applications are running and current. Provided break/fix services to numerous residential clients for their home PCs, printers, routers, etc., including malware scans and virus clean ups.

Dresden Area, Germany & Austin, Texas

Led finishing the installation of a new 4.5 Citrix Metaframe server farm to support 3,000 named users running a new implementation of SAP as IBM’s client GLOBALFOUNDRIES separated from AMD. Assisted with trouble shooting and performance issues, along with documenting the environment in preparation for handover to a steady-state team. Implemented the re-architecture of the first implementation enabling direct access to the SAP Portal while maintaining the SAPGUI running on the Citrix servers. Followed business’s Change Control process keeping the client audit compliant.

Lancaster, California

Administered over 1000 published applications spread across 7 Citrix MetaFrame Server farms. Versions included were (3) XPe, (1) 4.0, (1) 3.0 & (2) 4.5. Created Active Directory 2003 Security Group used to enable easy user administration in accessing the published applications. Published numerous applications, in and out of Isolation mode. Wrote custom batch and command files to enhance the launching of several of the published of applications. Enhanced the Active Directory 2003 Group Policy Objects that controlled 250 Citrix servers. Updated a large log-in script written in Visual Basic Script with additional logic. Configured Citrix farm policies to tailor the system to the needs of the business. Familiar with Disaster Recovery concepts to aid in building a DR Citrix farm. Followed business’s Change Control process for changes to the environment. Resolved numerous second-tier Help Desk calls from the Global Customer Support Center. Migrated over 100 published applications from the old XPe farms that were out of support to the new 4.5 farms, by working with each application’s owner, to enable Disney to continue to use its application through a currently supported version.

Glendale, California

Documented the business requirements and oversaw the implementation of the IT solution to the CAN SPAM Act of 2003 that keeps Disney’s e-mail communications compliant with the law. Demonstrated proper functionality through testing, trained on the use of, and provided continuing administrative support for the corporate IT privacy incident response application. Volunteered as a Group Leader in the Company’s Crisis Management Team that prepared for various emergencies.

Burbank, California

Key team member for the aggressive and fast paced 31-month global implementation of an SAP 4.6c system that serves 150,000 named users in 42 countries in 10 different languages. Administered security functionality for the SAP 4.6c & 4.6d systems including modules for Financial, Controlling, Work Flow, Human Resources, Material Management, Enterprise Buyer Professional, Workplace, Business Warehouse, Knowledge Warehouse, and Employee Self Service/Management Self Service. Resolved numerous second-tier Help Desk calls elevated through the SAP Competency Center from the Global Customer Support Center. Volunteered as a Group Leader, Floor Leader, and Assistant Site Coordinator in the Company’s Crisis Management Team.

Anaheim, California

• Add or change security functionality for the SAP 4.0b system including modules for FI, CO, WF, HR, MM, and CM• Focus on adding new and modifying existing security by both manually working with profiles and authorizations, and using the Profile Generator• Fulfill requests for special access to quality assurance, development, or test systems• Process requests to issue RSA’s SecurID Cards and Key Fobs for dial-in 2 factor authentication• Serve as backup support to create new and modify existing IDs for a Merchandise system running on an AS/400

Anaheim, California

• Participated in the Disneyland Resort Office Move Team by coordinating with Corporate Network Technical Services for network and mainframe support, VISTA United Telecommunications for cabling support, and other analysts from the department to jointly move personal computers from office to office• Fulfilled electronic requests for computer support from assigned areas within the Company

Anaheim, California

• Administered user access for Novell servers, installed software on the fileserver and the desktops, set up shared printers, and maintained tape backups• Approve computer purchase requisitions, field inquiries regarding computer software and the day-to-day operations of the Local Area Networks for the Entertainment Division• Provide technical computer support and first-level trouble-call screening for computer questions• Provide classroom training for DOS, cc:Mail, and usage of LAN features• Work closely with Corporate Information Services

Anaheim, California

• Provided technical computer support, tracked purchase requisitions, fielded inquiries regarding computer software and the day-to-day operations of the Local Area Network for the Entertainment Division• Provided first-level trouble-call screening for computer questions and problems and developd custom PC applications• Automated spreadsheets using Lotus 1-2-3>> Talent Booking Budget Template>> Project Management Budget Outline>> Project Management Budget Summary• Developed applications using Clipper (dBase III/IV compiler)>> Walt Disney Special Events Tracking Library>> Show Operations Vendor Library>> 1987-1993 Capital Budget Assistant

Anaheim, California

Using Microsoft Access v2.0, designed and developed the following applications • Purchase Order• Employee Information• Civil Liability• Citizen Complaints• Vehicle Accidents• Search and Seizure

Anaheim, California

• Worked as a patrol officer, and occasionally work with the vice detail and other special assignments as needed• Served as the Treasurer for Reserve Corps Association

Level 1 Reserve Police Officer, Reserve Law Enforcement

Law Enforcement

Computer Science

Activities and Societies: Computer Lab Student Assistant, Technical Theatre63 semester units completed

Engineering Technology

Activities and Societies: Technical Theatre79 quarter units completed