Jeffery Silvey Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

• Train new hires in Williams-Sonoma customer service philosophy and best practices
• Provide feedback and mentor associates and new hires on their customer phone calls
• Responsible for de-escalating complex customer complaints
• Partner with departments including Scheduling/Attendance, HR/Payroll, and IT to ensure new hires met daily responsibilities
• Monitor and track new hire performance (i.e., call avoidance, average handle times, work schedules) utilizing systems such as Avaya reporting

Atlanta, Georgia, United States

• Assist trainer as a liaison between Adobe training rooms, conduct breakouts, debriefs and Q&A
• Monitor, track and manage all activities throughout the training session
• Proctor classes and audit and document associate performance and training course progression

Atlanta, Georgia, United States

• Provide a warm, friendly and upbeat customer service experience
• Resolve customer concerns and process orders
• Follow-up with customers and other departments to ensure satisfactory product delivery

Atlanta, GA

• Administrative/Finance Coordinator
• Responsible for all financial reports for existing clients and for managing internal expenses and accounts receivable
• Provide professional concierge experience – directly respond to daily inquiries via phone and email

Wayne County

• Field & Digital Coordinator
• Responsible for growing and managing team of 46 volunteers
• Promoted daily events and campaigns through social media platforms
• Singlehandedly created the largest Facebook campaign growth within a month
• Served as the liaison between the region and the offsite digital team in Detroit

Atlanta, GA

• Clients – CareSpot, MedPost, Mizuno, Nucleus Health
• Responsible for monthly optimization updates to help boost web traffic for external clients
• Analyzed keyword performance to increase appeal to target audience
• Maintained numerous social media accounts
• Updated copy/content for Google web descriptions
• Developed strategies with fellow departments to improve strategic practices for existing clients

Atlanta, GA

• Researched and wrote editorial content for two magazines
• Cultivated relationships with advertisers to better develop articles
• Scheduled weekly interviews to gather information for various current articles