- Leading cross-functional team to re-establish EU operations within the next 3 months by leveraging a third-party logistics provider in the Netherlands.- Leading Retool app development to support various departments including accounting, inventory planning, and logistics resulting in release of 11 apps in 3 months.- Leading effort to leverage retailer data to provide Sales team with actionable insights

- Lead and oversee inventory planning team responsible for 90% of the global supply for US, Canada, and Australia creating forecasts using retailer POS and inventory data.- Leading effort to establish supply and distribution within the EU.- Coordinated with sales, supply chain, warehouse operations, and logistics teams to deliver critical shipments for major retailers resulting in better fill rates and on-time shipments.

- As Director of E-commerce, grew direct-to-consumer sales from 5% to 25% of company revenue over 5 years, and strategized alongside the CEO to optimize online channels (Amazon 3P, eBay, and D2C).- Orchestrated Black Friday and other major marketing campaigns using A/B testing and data-driven improvements, driving 34% sales increase YoY and achieved record-breaking site traffic.- Spearheaded platform migration from Magento to Shopify globally, improving conversion rates by over 109% and increasing mobile transactions by 26% in addition to reducing development time and cost and transaction costs. - Held concurrent roles as Director of E-commerce, Customer Service Manager, and Inventory Planning Manager due to analytical abilities and a problem-solving mindset that spans multiple business units.- Launched Japan, Australia, Singapore, and India websites, contributing $1MM in new international revenue and expanding the brand’s global footprint.- Launched and refined membership, loyalty, warranty, repair, SMS, and subscription services, increasing new customer acquisition by 51% and increased retention and LTV by over 10%.- Introduced website SOPs and implemented best-in-class customer experience solutions like Yotpo, Klaviyo, ReCharge, Narvar, and Affirm, increasing customer satisfaction and retention.- Managed CCPA, GDPR, and ADA compliance, ensuring legal compliance across global operations and reducing regulatory risks and claims.

- Transformed customer service group by implementing a chatbot and outsourcing support agents, resulting in 20% cost reduction and 50% decrease in response times.- Introduced website automations for warranty claims and product support resulting in 60% faster response and customer resolutions.- Used customer service data to inform quality and product team for product improvement and parts support reducing warranty claims and cost by over 40%.

- Managed external developers to execute major website design revamp within 2 months.to implement improved user experience throughout the purchase funnel.- Spearheaded efficiency measures and protocols to improve website merchandising on Magento, enabling same-day global product rollouts, thereby reducing time to market by 1 to 2 weeks.- Boosted sales and visibility on Amazon and eBay through data-driven SEO keyword optimization and paid search campaign strategies.- Built a margin analysis calculator to quickly evaluate and compare profitability between sales channels.

- Manage delivery of over 50 engineering work packages (EWP) for construction- Assure completion of project deliverables for ~$100M projects- Coordinate Peer Reviews of engineering documents- Track budget and schedule for multi-million dollar projects- Perform project management tasks for the BP Automation Fire and Gas Program and ExxonMobil Point Thomson Project Initial Production System Facilities- Coordinate and align cross-functional teams including engineering, procurement, construction, and project management to meet project quality, cost, and schedule by leveraging technical and managerial knowledge- Produce weekly reports and monthly senior project management presentations for meetings with executive teams

- Process engineer providing engineering services to the hydrocarbons industry.- Size pressure relief valves using in-house software.- Develop equipment specifications and data sheets.

- Provide engineering consulting services to resources and energy industry, mainly base metals.- Designed 30+ air pollution control systems for metals industry clients with electric arc furnaces bringing them within 6% opacity government regulations.- Interface with intermediate/senior engineers, designers, and clients to develop recommendations for process design. - Develop custom Microsoft Excel VBA code to perform critical analysis of data.- Observe client operations on-site to collect data and measurements. - Perform engineering calculations including mass, heat, and energy balance to model client operations and suggest improvements in design using process modeling software including AFT Fathom, Phoenics, and Aspen Hysys.- Develop process flow diagrams. - Develop equipment specifications and data sheets. - Use recommendations to develop detailed cost estimates based on in-house data and vendor quotations for multi-million dollar capital improvement projects. - Perform procurement activities including obtaining bids, evaluating bids, and making purchase recommendations for client material requisitions. - Compose presentations and reports using Microsoft PowerPoint and Word. - Establish, maintain, and organize project files.

- Provide tutoring services for engineering students for a variety of subjects, including Thermodynamics, Heat Transfer, Mechanics of Solids, Statics, Dynamic Systems, and Calculus.- Improved average students’ grades a letter grade or better with regular tutoring sessions. Developed strategies to increase the number of students helped and efficiency of group tutoring sessions.

- Certified food manager.- Managed the operations of the restaurant, including supervision of the food safety and handling procedures.- Trained wait staff to achieve efficiency and excellence in customer service.- Developed a customer-first protocol to attain customer loyalty and enhanced customer experience.- Created an inventory ordering strategy to ensure freshness of produce and meat products as well as to reduce spoilage.