• Administrated and supported both on prem and remote users’ hardware and proprietary software• SPOC for Yardi Voyager (Managed and troubleshot user issues as well was liaison for new functionality implementation) – Rent Café, Yardi Edge, Yardi Tenant Screening, Payment Processing• Introduced and implemented the use of OneDrive and SharePoint company wide• Responsible for employee onboarding / offboarding and structuring IT policies and procedures• Administrated on prem DNS server, Fortigate Firewall, and virtual servers • Assisted with Commercial Marketing (Photo uploads, data entry, property publishing)• Managed 3rd party IT vendors and relationships• Managed all companywide communications (Xfinity VoiceEdge, Verizon, Sprint)• Managed HQ building security• Responsible for procuring, implementing and configuring all IT related hardware

• Managed 24x7 hardware / software support to over 70 users both on prem and remote locations in 3 different time zones• Responsible for onboarding/offboarding employees: setting up AD accounts, email, purchasing and configuring hardware and orientation• Implemented Microsoft Azure cloud migration from Exchange Server 2007 • Managed all IT hardware inventory and kept reporting within ZOHO Service Desk• Managed all Clover purchasing hardware and accounts• Software trainer for all peripherals used within the company• Implemented office supply management via Staples Advantage Rewards to cut cost on expenses• Responsible for all offsite conference setup including presentation preparation, white boards and projectors• Facilities management: Protection One admin, building inspections and repairs, cabling installation, office furniture installation• Marketing and graphic artist for Bennett Valley Cellars: designed tasting room menus, event flyers, tech sheets, shelf talkers, managed campaigns utilizing Constant Contact• Managed video and hardware updates for televisions located in the BVC Tasting Room• Accomplishments: Received Rookie of The Year award in 2017 end of year meetings

• Accountable for managing day to day operations and maintenance of hardware/software systems which includes maintaining a Windows Server network of 20 users, implementing hardware and software installations, ordering and approving purchase orders for new hardware, performing new and post term user setup, Testing and implementing new software for manufacturing machinery, managing and supporting Zultys VOIP phone system and MXIE clients, and managing / maintaining security camera and recordings• Led service request ticketing system by maintaining a monthly log of all service requests, ensuring all requests are resolved. Accounted for month end reports and analysis to trend any repeated issues.• Drove conversion of server based network to Microsoft Azure Cloud Services and Dell Wyse 5050 AIO clients, resulting in improved operational expenses. • Conducted software and hardware research for new technology that would be more cost effective and simplify day to day tasks and provided recommendation to the controller. This includes glass cutting software that optimized stock to prevent less waste. • Responsible for administrated data imports and exports into Quickbooks and new user set up• Responsible for troubleshooting minor SQL Database issues and patches to maintain purchasing website• Managed vehicle wraps, brochures, website, logos as well as social media marketing site updates

• Managed and developed the digital radio network for Gas Station Radio for a 1400 site rollout by researching hardware components, qualifying all 3rd party vendors and install technicians, and writing all technical documentation which includes: installation guides, software usage, processes, procedures, support and troubleshooting. Provided weekly and monthly installation cost and scheduling reports.• Responsible for training installation, sales and support teams on the installation and functionality of the network.• Responsible for customer service escalations from all support and customer communication tiers.• Managed the RMA process of all failed equipment and set SLAs with vendors, which also included BUG reporting and communication / root cause analysis, and working developers for resolution• Managed, implemented, and scheduled new digital content to the field and maintained a library of all digital content. Utilized ProTools, MixCraft, Movie Maker to produce demo video and audio reels• Responsible for IT Administration and IT liaison by imaging laptops, MS Exchange, hardware/software maintenance

• Support and maintain applications of a Citrix Novell environment• Manage TrackIt call tracking helpdesk to ensure timely resolution to all incoming requests• Act as first response to all Mobility associates• Manage new/existing users via Active Directory• Manage Microsoft Exchange for new/existing users and groups• Manage terminated users• Manage desktop images across 3 office locations and remote users, CA, TX, CT• Create technical procedures for users• Managed knowledgebase• Managed Symantec software distribution across all clients• Dell certified technician for desktop and laptop repair• Blackberry administrator• Troubleshoot proprietary software and data issues for end users (BackOffice, GreatPlains, ROL)• Technical liaison between IT and client IT divisions

• Selected to relocate to Bentonville, AR to assist with managing the technical aspect of our retailnetworks, specifically for Wal-Mart and SAM’S CLUB• Focused on improving PRN to Wal-Mart relations• Provided 3rd level support to the PRN SF call center• Worked hands-on with Wal-Mart’s ISD PICS Team, Store Windows Engineering, Project• Management, Rollout Teams, associated cable vendors and Wal-Mart Marketing• Managed hardware rollouts• Created installation guides• Created procedures to be used by the call center• Provided training for both Wal-Mart’s Field Support and PRN SF call center• Provided input to Wal-Mart on new technology• Managed pilot installation for each approved product• Provide trending reports and prioritize and delegate to Level 1 / Level 2 support• Provided training to all cable vendors prior to rollouts• Managed advertiser sales conferences• Setup mini demo systems for PRN networks• Managed and installed PRN networks for all SAM’S CLUB and Wal-Mart mid and yearend conventions• Operations Lead for Quarterly Releases• Attended weekly Core Team meeting and monthly BUG boards• Provided feedback to Core Team members on system functionality based on thecustomers’ needs• Wrote software release notes and user test/functionality guides• Communicated the release to the customer and assisted with lab setup for testing

• Reviewed and provided feedback for system and software design docs and installation guides• Assisted with testing pre-released software• Responsible for generating a BUG for any software malfunctions found• Responsible for creating and maintaining the call center’s knowledge base• Supported network via remote and onsite diagnostics• Responsible for running trending reports to isolate common issues in the field, to later diagnoseand test for root cause• Created a Problem Analysis/Root Cause worksheet to be used by other Field Issues EngineersWorksheet and methodology was later adopted by Systems/Software Engineers as well as• QA for any war room activity• Acted as secondary Operations Lead for system rollouts• Learned all hardware and software to affectively troubleshoot and training• Created lab environments for testing and training• Familiarizing and training Wal-Mart teams on new products• Train call center on system design and installation• Liaison for all pilot installations• Attended pilot installation of all new systems• Documented potential risks and improvements• Assisted cable vendors with installation

• Junior position, assisting other Field Issues Engineers• Reviewed and provided feedback for system and software design docs• Provided feedback for installation guide• Assisted with testing pre-released software• Responsible for generating a BUG for any software malfunctions found• Responsible for creating and maintaining the call center’s knowledge base• Supported networks via remote and onsite diagnostics• Responsible for running trending reports to isolate common issues in the field, to later diagnose and test for root cause

• Technical Lead for all First Level• Received and resolved issues escalated by Level 1• Monitored an assigned queue within Remedy to meet all SLAs• Answered questions that needed immediate attention• Assisted with training new call center employees• Created New Hire training handbook and Power Point Presentation• Received incoming calls directly from vendors, service technicians, 3rd party vendors• Developed proprietary training documents for Wal-Mart’s Field Support Hardware Team• Liaison for training all customers on all new technology scheduled for rollout

• First level support for over 200 retail networks• Take incoming calls from service technicians, cable vendors, store management• Support proprietary software over a WINNT4.0 based operating system• Remotely supported in-field servers via Telnet and onsite assistance from store personnel• Received and resolved over 50 incoming calls per shift• Utilized Remedy call tracking to log each issue received