Jeffery Goode Email & Phone Number

Grapevine, Tx

• Lead and monitor the daily activities of associates within assigned department/area to ensure area meets performance goals (quality/accuracy, production, cost, safety, 5S/cleanliness)• Utilize Warehouse Management system (WM), Sentinel, and/or other systems to ensure product is accurately located• Inspect quality of associates’ work to ensure that products being processed and shipped meet GameStop’s quality standards • Maintain accurate records and prepare reports on area performance for supervisors and management• Ensure all associates have standard work and process documents available at the work station, and are trained thoroughly on the process• Ensure all associates follow safety policies; report any unsafe conditions or practices• Coach/train associates for performance success• Consistent with the general nature of this role, work collaboratively with others throughout the ROC to achieve or exceed department objectives; assist in or lead special projects as directed• Follow all known safety procedures and utilize good operational, loss prevention and safety judgment at all times• Perform associate job duties as needed

Arlington, Texas

• Perform routine inspection, testing and repair of smart phones and other mobile devices.• Accurately document repairs and parts information on repair work orders and in point of sale computer tracking system.• Perform high quality repairs and refurbishment of electronic devices: phones/tablets/laptops/game systems etc.• Monitor parts inventories and inform management of status.• Dismantle old electronic devices for OEM parts.• Interact with customers as needed, providing excellent customer service.

Lewisville, Texas

• Execute the 14-point walk, correct deficiencies as they arise.• Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence• Maintain strict compliance with health, safety, security standards and procedures as well as Federal and State law• Demonstrate effective decision making and problem solving skills that support the company principles: Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach• Possess leadership & communication qualities to train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest.

Salisbury, North Carolina

• Operational Management: Organizing Stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security.• Financial Management: Planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant, administering and assigning accountability with cashiers to drawers.• People Management: Recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and assigning shift stations.• Working to ensure standards of hygiene are maintained and that restaurant complies with all health and safety regulations;.• Ensuring high standards of customer service are maintained.• Implementing different contests and rewarding staff appropriately on meeting the goal set by the head office. (Quality of Service, Speed of Service, and Sales Goal Expectations)• Implementing and instilling in team members company policies, procedures and ethics.• Handling customer complaints and queries.• Reporting to and attending regular meetings with area managers or head office representatives.

Salisbury, North Carolina

• Assisted in intake of customer computers, tablets and phones.• Identify and replace cell phone hardware failure• Virus Removal, Windows Installation, Setting up Dual Boot Operating Systems and Virtual Machines.• PC Desktop/Laptop Hardware Repair/Replacement.• Proficiency in working directly with system boards and soldering.• Create, organize, and manage inventory of parts in stock.• Create Work Order forms and advertise for computer business via social networking sites and search engine sites.

• In Charge of a 2-man operation whom working with the Psychiatric Treatment Residential Facility Programs in the surrounding NC area.• Facilitate all client issues and schedule appropriate maintenance to ensure proper operations of client servers and computer systems.• Install Server Racks, setup Remote Desktop Support/Monitoring within the company.• Install Remote Video Surveillance within the Treatment Facility Centers.• Work directly with the COO and CEO of CTFP.• Create Invoices and charge accordingly to the work order.• Unpack and setup computers for the clients with the appropriate firewalls, security measures (“Eyes in the Sky”) and antivirus security.• Ethical Hacking: Look for any/all network vulnerabilities within the network to ensure all client information, medical records and files were secure.• Offer 24/7 On-call technical support.

• Provide quality customer service to customers in the frozen food, ice cream, eggs, milk and dairy areas.• Responsible for maintaining standards according to the Grocery Standard Practice, maximizing sales through excellent customer service and minimizing shrink through proper utilization of Standard Practice.• Maintain ordering and inventory control.• Maintain proper receiving and storage of product.• Unload trucks for the Frozen Food/Dairy Department.• Maintain variety and layout standards set by Food Lion.• Engage and interact with customers to create a positive shopping experience.• Maintain production standards and proper product levels.• Rotate product to Food Lion standards.• Build and maintain Frozen Food and Dairy displays per direction given in weekly merchandising notes.

• Build a client/customer database through local networking and social media.• Assist in providing full hands-on technical support to the surrounding areas.• Create advertisements using HTML image based ads on Craigslist.• Create flyers, business cards and T-shirts via Vista Print to help build the customer database through Image Advertising.• Assist in Desktop deployment, software and virus removal and offer an affordable way for families to stay connected through technology.• Donate older computers or “broken” computers to families that needed a way to interact via Interact i.e. Soldiers going overseas.• Break/Fix Technician with Xbox 360’s infamous RROD and PS3’s YLOD.• Break/Fix Technician with Laptops and Desktops.• Offer an affordable way to upgrade desktop systems.• Offer Custom Built PC’s at an affordable price to the Fayetteville/Fort Bragg area.• Virus removal and software upgrades • On-call technician to help deploy solutions to any hardware or software issues to the surrounding areas

Bachelor Of Science - Bs, Computer Software Engineering, 4.0

Bachelor’S Degree, Computer Science, Software Development