Jeffery Tse Email & Phone Number

Hong Kong

Hong Kong

Hong Kong Sar

• Versatile and highly motivated professional and expertise in Service Management, Project Management, Managed Services, Outsourcing Services, End-user support Services, IT Helpdesk Services • Responsibilities on oversee Presale and post-sale activities for above scope • Lead and mentor various Service Delivery Team, including Managed service Team, Project service team, Technical Tower and IT service deck center. • Collaborate with Service Delivery Managers, Project Managers, Helpdesk Service Managers, Resource Managers, etc... • Align Strategic planning and Execution with Director's objective & company overall strategy • Provide Leadership and management for above service scope • Monitoring and manage budgets, cost-saving, revenue billing for above service scope • Oversee day-to-day operations with related Service delivery managers and Helpdesk service managers to ensure efficiency and effectiveness • Ensure compliance with legal and regulatory requirements • Oversee the planning, execution and completion of projects with Project managers • Mitigate risks and resolve issues that arise during project execution • Set Performance goals and metrics for managers with regular review • Implement corrective actions to address performance issues • Work with resource managers to build carrier plan with recruit, train and develop activities • Address employee concerns and foster a positive work environment • Ensure high levels of customer satisfaction with Service delivery Managers • Address customer complaints with Managers and ensure issues are resolved promptly • Help Service delivery manager to Implement initiatives to improve customer services and end-user experience • Drive Services analysis and methodologies to enhance productivity and efficiency • Drive innovation initiatives to create new products and services for new business opportunities and service expansion.

Kowloon, Hong Kong Sar

• Versatile and highly motivated professional and expertise in Service Management, Project Management, Managed Services, Outsourcing Services, End-user support Services, IT Helpdesk Services • Responsibilities on oversee Presale and post-sale activities for above scope • Lead and mentor various Service Delivery Team, including Managed service Team, Project service team, Technical Tower and IT service deck centre. • Collaborate with Service Delivery Managers, Project Managers, Helpdesk Service Managers, Resource Managers, etc... • Align Strategic planning and Execution with Director's objective & company overall strategy • Provide Leadership and management for above service scope • Monitoring and manage budgets, cost-saving, revenue billing for above service scope • Oversee day-to-day operations with related Service delivery managers and Helpdesk service managers to ensure efficiency and effectiveness • Ensure compliance with legal and regulatory requirements • Oversee the planning, execution and completion of projects with Project managers • Mitigate risks and resolve issues that arise during project execution • Set Performance goals and metrics for managers with regular review • Implement corrective actions to address performance issues • Work with resource managers to build carrier plan with recruit, train and develop activities • Address employee concerns and foster a positive work environment • Ensure high levels of customer satisfaction with Service delivery Managers • Address customer complaints with Managers and ensure issues are resolved promptly • Help Service delivery manager to Implement initiatives to improve customer services and end-user experience • Drive Services analysis and methodologies to enhance productivity and efficiency • Drive innovation initiatives to create new products and services for new business opportunities and service expansion.

• Versatile and highly motivated professional with expertise in Service Management, Project Management, Managed Services, Outsourcing Services, End-user Support Services, and IT Helpdesk Services. • Oversee presale and post-sale activities across all service areas. • Lead and mentor various service delivery teams, including the Managed Service Team, Project Service Team, Technical Team, and IT Service Desk Center. • Provide leadership and management for all service scopes. • Collaborate with Service Delivery Managers, Project Managers, Helpdesk Service Managers, Technical Managers, and other key stakeholders. • Align strategic planning and execution with the Director’s objectives and the company’s overall strategy. • Monitor and manage budgets, implement cost-saving measures, and oversee revenue billing for all service scopes. • Oversee day-to-day operations with related Service Delivery Managers and Helpdesk Service Managers to ensure efficiency and effectiveness. • Ensure compliance with legal and regulatory requirements. • Oversee the planning, execution, and completion of projects in collaboration with Project Managers. • Mitigate risks and resolve issues that arise during project execution. • Set performance goals and metrics for managers with regular reviews. • Implement corrective actions to address performance issues. • Work with Resource Managers to develop career plans, recruit, train, and develop staff. • Address employee concerns and foster a positive work environment. • Ensure high levels of customer satisfaction with Service Delivery Managers. • Address customer complaints with managers and ensure issues are resolved promptly. • Help Service Delivery Managers implement initiatives to improve customer service and end-user experience. • Drive services analysis and methodologies to enhance productivity and efficiency. • Drive innovation initiatives to create new products and services for new business opportunities and service expansion.

• Lead and develop business in Service Management, Deskside Managed Services, Outsourcing Services, End-user Support Services, and IT Helpdesk Services. • Oversee presale and post-sale activities across all service areas. • Lead and mentor various service delivery teams, including the Managed Service Team, Technical Service Team, and IT Service Desk Center. • Provide leadership and management for all service scopes. • Collaborate with Service Delivery Managers, Helpdesk Service Managers, Technical Managers, and other key stakeholders. • Align strategic planning and execution with the Department head’s objectives and company’s overall strategy. • Monitor and manage budgets, implement cost-saving measures, and oversee revenue billing for all service scopes. • Oversee day-to-day operations with related Service Delivery Managers and Helpdesk Service Managers to ensure efficiency and effectiveness. • Ensure compliance with legal and regulatory requirements. • Served as Project manager role for planning, execution, and completion of projects in collaboration • Served as Service manager role for operate a major account • Mitigate risks and resolve issues that arise during project/service account execution. • Set performance goals and metrics for managers with regular reviews. • Implement corrective actions to address performance issues. • Served as Resource Manager role to develop career plans, recruit, train, and develop staff. • Address employee concerns and foster a positive work environment. • Address customer complaints with managers and ensure issues are resolved promptly. • Drive services analysis and methodologies to enhance productivity and efficiency. • Drive innovation initiatives to create new products and services for new business opportunities and service expansion. • Collaborate with other departments to align business development activities with the company’s overall goals.

• Served as Project manager role for planning, execution, and completion of projects in collaboration • Served as Service manager role for operate a major account

• Played a key role as an outsourcing on-site team supervisor, leading service teams including the server farm operation team, end-user support team, server support team, and VIP support team in "Standard Charter bank (HK)" • Oversaw daily service delivery and operations with Service Level Agreement (SLA) Management. • Managed the delivery SLA of end-user support service, VIP support service, and server support service. • Took responsibility for troubleshooting server and system issues. • Managed batch job execution, patches deployment, and facilities management. • Handled the management of backup results, tape inventory, off-site, and restoration arrangements. • Collaborated with hardware maintenance vendors for prompt resolution of server hardware issues. • Provided 24/7 standby support, ensuring continuous availability and prompt incident resolution. • Monitored performance metrics and regularly reviewed team performance to ensure alignment with organizational goals. • Implemented corrective actions to address any performance issues. • Maintained high levels of customer satisfaction by addressing client concerns and ensuring service excellence. • Regularly engaged with clients to understand their needs and improve service delivery. • Managed resource allocation and workload distribution to optimize team efficiency. • Ensured compliance with legal and regulatory requirements. • Drove initiatives to improve processes and enhance service delivery. • Encouraged a culture of continuous improvement within the team

• Served as key role of Server support team leader, including the server farm operation team, server support team, and VIP support team in "Standard Charter bank (HK)" • Oversaw daily service delivery and operations with Service Level Agreement (SLA) Management. • Managed the delivery SLA of end-user support service, VIP support service, and server support service. • Took responsibility for troubleshooting server and system issues. • Managed batch job execution, patches deployment, and facilities management. • Handled the management of backup results, tape inventory, off-site, and restoration arrangements. • Collaborated with hardware maintenance vendors for prompt resolution of server hardware issues. • Provided 24/7 standby support, ensuring continuous availability and prompt incident resolution. • Implemented corrective actions to address any performance issues. • Maintained high levels of customer satisfaction by addressing client concerns and ensuring service excellence. • Regularly engaged with clients to understand their needs and improve service delivery. • Ensured compliance with legal and regulatory requirements. • Drove initiatives to improve processes and enhance service delivery.

• Served as role of project service leader by subcontractor, to led a small project team to responsible on Y2K fix project in "Standard Charter bank (HK)" • Oversaw team rollout quality and resilt to meet the proejct schedule. • Managed and handle rollout case for VIP end-user. • Took responsibility for troubleshooting Y2K fix issues for end-user side. • Maintained high levels of customer satisfaction by addressing client concerns and ensuring service excellence. • Regularly engaged with Project managers to understand their needs and improve service delivery. • Ensured compliance with legal and regulatory requirements. • Drove initiatives to improve processes and enhance service delivery.

• Served as role of Project leader to Planning and implementation on server, network, backend PC, and frontside POS for POS solutions in Hong Kong and China.• Led and coordinated a cross-functional project team, including technicians, programmers, and support staff.• Deployed POS systems and PCs on a project basis, ensuring timely and efficient implementation.• Provided technical support to customers for troubleshooting POS solution issues.• Collected database data and logs, collaborating with programmers to resolve POS issues.• Conducted technical support training sessions for customers to enhance their understanding and usage of POS systems.• Maintained strong relationships with customers, ensuring high levels of satisfaction.• Addressed customer concerns promptly and effectively, ensuring a positive customer experience.• Identified potential risks in project execution and developed mitigation strategies.• Ensured compliance with legal and regulatory requirements related to POS installations and operations.Collected and analyses feedback from customers and team members to drive continuous improvement efforts.

• Managed the daily operations of a small-sized training centre, ensuring smooth and efficient functioning.• Supervised a team of trainers, administrative staff, and support personnel.• Designed and developed training programs and curricula to meet the needs of various clients and participants.• Ensured the delivery of high-quality training sessions, workshops, and courses.• Monitored and evaluated the effectiveness of training programs, making adjustments as necessary.• Built and maintained strong relationships with clients, students, and other stakeholders.• Conducted regular assessments to understand customer needs and improve service offerings.• Managed the centre's budget, including expense tracking, cost control, and financial reporting.• Developed and implemented strategies to achieve financial objectives and enhance profitability.• Identified opportunities for revenue growth, including new training programs and services.• Developed and executed marketing strategies to promote training programs and attract new clients.• Created promotional materials and managed online and offline marketing campaigns.• Managed the procurement and maintenance of training materials, equipment, and supplies.• Implemented safety and security measures to protect staff, participants, and assets.• Led initiatives to improve the centre's operations, training programs, and customer service.

• Served as the sole technical expert in Hong Kong, responsible for the local inquiry of UPS systems. • Underwent extensive training in Japan to gain in-depth knowledge of UPS products, systems, and technologies. • Continuously updated technical skills and knowledge through ongoing learning and collaboration with the Japan-based team. • Installed, configured, and maintained UPS systems for clients in Hong Kong, ensuring optimal performance and reliability. • Conducted regular maintenance checks and troubleshooting to prevent and resolve technical issues. • Provided on-site and remote technical support to clients, addressing queries and resolving problems efficiently. • Built and maintained strong relationships with clients, understanding their specific needs and providing tailored UPS solutions. • Conducted technical presentations and demonstrations to educate clients on the features and benefits of UPS systems. • Diagnosed and resolved complex technical issues related to UPS systems, collaborating with the Japan-based team as needed. • Managed UPS installation and upgrade projects from planning to execution, ensuring timely and within-budget completion. • Coordinated with clients, suppliers, and the Japan-based team to ensure seamless project delivery. • Ensured all UPS installations and services met high-quality standards and complied with local regulations. • Generated regular reports on service performance, client satisfaction, and technical issues for senior management.

• Provided comprehensive technical support for Japan-made fire alarm systems and calculators in China.• Managed the installation, configuration, and commissioning of fire alarm systems to ensure optimal functionality and compliance with safety standards.• Assisted clients with the setup and integration of calculator products production line in China.• Collaborated with manufacturing partners in China to establish production lines for Japan fire alarm systems and calculators.• Conducted training sessions for local production staff on assembly processes and quality control procedures.• Implemented rigorous QC processes for the production of fire alarm systems and calculators.• Conducted regular inspections and tests to ensure products met specified quality standards and compliance requirements.• Conducted product demonstrations and training sessions for end-users to ensure proper usage and maintenance.• Delivered technical training programs for clients, partners, and internal staff on the functionality and maintenance of fire alarm systems and calculators.• Gathered customer feedback to drive continuous improvement in products and services.• Coordinated with cross-functional teams, including sales, logistics, and production, to ensure seamless project execution.• Led initiatives to enhance the production, quality control, and maintenance processes for fire alarm systems and calculators.• Identified opportunities for innovation in product development and service delivery.

Degree Of Master, Master Of Information Technology Management

Subject: 1) Organizational Issues in Information Technology 2) Information Management 3) Online Information Services 4) Managing People.

Professional Diploma, Professional Diploma In Information Technology

Subject: 1) Information Technology Essential 2) System analysis and design 3) Advanced Software in Business 4) Information Technology.