CDK Global is a leading provider of retail technology and software as a service (SaaS) solutions that help dealers and auto manufacturers run their businesses more efficiently, drive improved profitability and create frictionless purchasing and ownership experiences for consumers. Today, CDK serves nearly 15,000 retail locations in North America.

Streamlined sales processes, resulting in a 15% reduction in sales cycle times and a 20% increase in overall sales productivity.Mentored and coached sales teams, leading to a 25% improvement in objection handling and a 30% increase in revenue per sales representative.Implemented consultative selling techniques, contributing to a 10% growth in deal sizes and a 12% increase in customer satisfaction scores.Crafted and executed revenue enablement strategies and training programs, leading to a 15% boost in annual revenue and a 10% increase in upsell and cross-sell opportunities.Established Enablement-as-a-Service, Customer Success, and Account Playbooks, resulting in a 25% improvement in customer retention rates and a 15% decrease in churn.

Developed and implemented a new hire sales program, achieving a remarkable 63% increase in revenue within less than 6 months.Enhanced total Annual Recurring Revenue (ARR) by 99% year over year and secured approximately 200 net new logos by implementing consultative selling methodologies, including Force Management Command of the Message and MEDDPICC, alongside relevant content.Conducted sales role plays and monitored the adoption of selling tools, resulting in $5 million in new expansion opportunities within just 30 days, managing a global team of only two staff members.Successfully introduced social selling strategies across sales development reps, account managers, account executives, and sales managers, resulting in a 42% increase in new connections, 20.8% higher Social Selling Index (SSI) scores, and an average of approximately 150 more new connections, contributing to substantial pipeline growth.Played a pivotal role in driving productivity and sales readiness by actively tracking and optimizing adoption rates of selling tools, ensuring the team's readiness to capitalize on new opportunities and challenges.

Developed and executed sales training and accreditation programs, leading to a 12% year-over-year increase in productivity, with a global team of four staff members.Successfully implemented the Force Management Command of the Message (CoM) for 800+ sales professionals, resulting in 24 unique deals exceeding $2.2 million each within the first year and expanded access to higher-level clients.Managed quarterly learning initiatives and annual sales conferences, ensuring a strong transfer of knowledge, comprehension, and application of cybersecurity solutions. Achieved a remarkable 3.6X increase in cumulative bookings.Collaborated with sales leadership management to design program strategies, goals, and objectives, effectively enhancing the team's ability to maximize revenue potential.Demonstrated expertise in project management, overseeing global training efforts and driving sales growth with experiential learning methodologies.

Created customized training programs for sales, professional services, and local platform specialists, resulting in a 30% improvement in employee performance.Implemented structured onboarding programs that cut ramp-up time by 50%, allowing new hires to quickly contribute to the Retail Distribution Group's success.Streamlined sales methodologies and incorporated industry best practices, leading to a 20% increase in sales productivity and a 15% boost in revenue generation.Aligned training initiatives with five strategic pillars - Knowledge, Fundamentals, Managing Process, Relationships, and Performance, resulting in a 25% improvement in employee adherence to company goals.Successfully identified and integrated the five strategic pillars in FY13, which contributed to a 10% increase in customer satisfaction and a 12% growth in market share, ultimately driving long-term success.

Established annual and quarterly global learning strategies, resulting in a 40% year-over-year net revenue growth from emerging geographies, benchmarking CSAT scores, and achieving business results.Led a 16-member team across sales, technical, and services, reducing sales time to competency by 50%, and receiving CEO recognition for efforts in optimizing onboarding programs, which positively impacted revenue targets.Accelerated revenue for new UC solutions by 40% through learner-centric product launches, leading to faster market adoption, and increased sales productivity, resulting in 8,300 saved employee hours and $1.2M in bottom-line benefits.Developed and implemented a financial fluency program, reaching 700 sales professionals, and achieved significant cost savings while enhancing the financial literacy of the team.Enhanced time to productivity to under 3 months by directing the development of key training programs, building a UC ecosystem of strategic partners to deliver integrated solutions to customers, and improving go-to-market capability through efficiency investments and key alliances.

Managed and oversaw all aspects of national-level VoIP sales and marketing, achieving a 20% increase in annual revenue over a two-year period.Cultivated and maintained strategic business alliances, resulting in a 15% expansion of the client base and a $2 million boost in annual sales.Developed and executed targeted sales strategies and action plans, consistently meeting or exceeding sales targets, with a 95% success rate over three years.Integrated sales and marketing campaigns with Microsoft at customer trade shows across North America, leading to a 30% increase in lead generation and a 25% rise in conversion rates.Established sales and channel partner strategies, driving business growth within North America by implementing territorial business plans, resulting in a 10% year-over-year increase in market share.

Managed and directed all aspects of professional sales learning and development, achieving a 200% increase in sales learning and contributing to $6 million in added sales revenues.Led the expansion of sales and technical training programs into multiple languages, facilitating international sales growth and enhancing the skills of the sales community.Championed the transformation of acquisition and retention account planning strategy, resulting in improved sales environments and selection as a core team member of a shared resource group.Realized $2 million in cost savings by streamlining learning methodologies and reporting, leading to improved efficiency and reduced expenses.Successfully solved various business problems through effective solutions, demonstrating a track record of driving business process improvement projects to completion.

Designed and implemented a robust learning program for a technical sales organization, resulting in achieving $7 million in company savings through the implementation of a certification program with an impressive 85% passing rate.Spearheaded sales growth exceeding $7 billion by enhancing sales and marketing techniques, optimizing marketing materials, and leveraging customer relationships for maximum impact.Successfully expanded technical learning initiatives to include over 500 participants while maintaining a remarkable 100% retention rate, demonstrating effective training and development skills.Leveraged vendor alliances and networks to establish a world-class learning environment that prioritized understanding customers' needs and promoting complex solutions, enhancing overall competencies within the organization.Trained and educated an international community on new hardware and software products, ensuring a high level of competency and expertise among team members, contributing to improved product adoption and customer satisfaction.

Successfully assessed, presented, and established intricate network solutions for Fortune 500 companies and government agencies, achieving a 100% coverage rate within my assigned territory.Boosted sales activities by a factor of three within the target customer base by enhancing business model awareness and facilitating a culture of continuous learning.Established the Advanced Systems Group organization dedicated to building a dynamic learning environment for servers, storages, and solutions, leading to improved efficiency and innovation.Spearheaded the creation and growth of the Advanced Systems Group, optimizing internal processes and fostering cross-functional collaboration, resulting in increased productivity and customer satisfaction.Continuously acquired and disseminated knowledge about cutting-edge server, storage, and solution technologies, equipping the team with up-to-date expertise and contributing to revenue growth.

Recommended and configured pre-sales technical consulting solutions for a diverse customer base, resulting in a 20% increase in conversion rates and a 15% boost in revenue.Demonstrated extensive product knowledge, leading to a 25% improvement in customer engagement and satisfaction scores, as measured through surveys and feedback.Successfully managed and optimized the sales pipeline, resulting in a 10% reduction in lead response time and a 12% increase in deal closures.Provided technical expertise and consulting support, contributing to a 30% reduction in customer escalations and an 18% growth in cross-selling opportunities.Conducted market research and competitive analysis to guide strategic decisions, leading to a 15% increase in market share and a 25% improvement in the positioning of our solutions against competitors.

Designed, developed, and implemented comprehensive technical documentation for Dell server and storage solutions, resulting in a 20% improvement in product knowledge among technical teams.Created and delivered tailored training programs for both technical and customer-facing audiences, achieving a 15% increase in customer satisfaction scores and a 10% reduction in support escalations.Authored user-friendly guides for Dell desktop and notebook solutions, leading to a 25% decrease in user-related troubleshooting requests and enhancing overall end-user experience.Established standardized documentation processes, reducing document creation time by 30% and ensuring consistency across all Dell product lines.Implemented knowledge-sharing platforms to facilitate cross-functional collaboration, resulting in a 15% reduction in technical support response times and improved issue resolution rates.