Jeff Fanjoy
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Jeff Fanjoy Email & Phone Number

Senior Support Escalation Engineer at Microsoft Corporation
Location: Cornelius, North Carolina, United States 5 work roles 1 school
1 work email found @microsoft.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email j****@microsoft.com
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Current company
Microsoft Corporation
Role
Senior Support Escalation Engineer
Location
Cornelius, North Carolina, United States
Company size
189892 employees

Who is Jeff Fanjoy? Overview

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Quick answer

Jeff Fanjoy is listed as Senior Support Escalation Engineer at Microsoft Corporation, a company with 189892 employees, based in Cornelius, North Carolina, United States. AeroLeads shows a work email signal at microsoft.com and a matched LinkedIn profile for Jeff Fanjoy.

Jeff Fanjoy previously worked as Global Support Manager at Opalis Software (Acquired By Microsoft) and Team Lead, Technical Support at Opalis Software. Jeff Fanjoy holds Computer Engineering, Computer Programming from Humber College.

Company email context

Email format at Microsoft Corporation

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{first_initial}{last}@microsoft.com
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Profile bio

About Jeff Fanjoy

A results oriented IT leader with thirteen years industry experience across a multitude of technologies and a history of achieving objectives on time and within budget. Aptitudes include developing solutions to business and technical problems and communicating complex concepts in easily understandable ways.Specialties: IT Operations, Software Product Support

Listed skills include Data Center, Enterprise Software, Integration, It Operations, and 31 others.

Current workplace

Jeff Fanjoy's current company

Company context helps verify the profile and gives searchers a useful next step.

Microsoft Corporation
Microsoft Corporation
Senior Support Escalation Engineer
redmond, washington, united states
Website
microsoft.com
Employees
189892
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5 roles · 29 years

Jeff Fanjoy work experience

A career timeline built from the work history available for this profile.

Global Support Manager

Opalis Software (Acquired By Microsoft)
  • Manage and develop Technical Support Services providing product support to customers on six Continents via direct support and managing Partner and OEM support relationships.
  • Define and execute tactical plans for maintaining greater than 95% Customer satisfaction and achieve greater than 90% annual Software Support Agreement renewals.
  • Perform administrative duties including compensation evaluations, performance reviews, expenses, travel, and scheduling.
  • Accept and resolve escalated customer concerns.
  • Act as advocate for customer desires and concerns regarding product direction.
  • Achieve and maintain ISO 9001:2000 certification of Technical Support processes.

Team Lead, Technical Support

Opalis Software
  • Manage day to day operations of Technical Support Services team ensuring SLAs are met and exceeded.
  • Act as technical escalation for highly complex issues.
  • Facilitate interaction between Engineering, Quality Assurance and Technical Support to ensure delivery of fast, effective support.
  • Interact with Product Management to provide product direction based on customer issues and concerns.
2006 - 2008 ~2 yrs

Technical Lead, Windows Performance, Microsoft Enterprise Platform Support

Vmc
  • Dedicated to contract for Microsoft Corporation Product Support Services, Enterprise Platform Support group to provide technical and professional leadership to a team of escalation level Support Engineers for the.
  • Review Support Engineer cases for technical assessment and process adherence in addition to direct involvement during customer engagement through walk-up technical assistance.
  • Ensure adequate staffing levels were in place to respond to inbound escalation calls.
  • Provide new staff with Microsoft EPS core training and Windows Performance specialty training.
2004 - 2006 ~2 yrs

Network/Systems Analyst

Ceridian
  • Manage production Local Area Network for offices across Canada and support outsourced Wide Area Network solution.
  • Provide leadership and guidance to a team of 5.
  • Work with Corporate Security department to plan and implement security measures.
  • Monitor firewall and network management systems for failures and security violations.
  • Manage server infrastructure along with in-house and third party services.
  • Manage all technology and facility aspects of corporate disaster recovery centre.
1997 - 2004 ~7 yrs
Team & coworkers

Colleagues at Microsoft Corporation

Other employees you can reach at microsoft.com. View company contacts for 189892 employees →

RM Ryan Meehan Ryan Meehan Colleague at Microsoft CorporationRochester, Michigan, United States, United States View → HN Hamrouni Naim Hamrouni Naim Colleague at Microsoft CorporationJiddah, Makkah, Saudi Arabia, Saudi Arabia View → AP Amaya Penn Amaya Penn Colleague at Microsoft CorporationStaten Island, New York, United States, United States View → EH Ethan H. Ethan H. Colleague at Microsoft CorporationSingapore, Singapore, Singapore View → TM Thierno Mamadou Oury Diallo Thierno Mamadou Oury Diallo Colleague at Microsoft CorporationBucharest, Romania, Romania View → BC Benny Crosby Benny Crosby Colleague at Microsoft CorporationDhaka, Dhaka, Bangladesh, Bangladesh View → AC Allan Contreras, Mba Allan Contreras, Mba Colleague at Microsoft CorporationBronx, New York, United States, United States View → LC Lin Cao Lin Cao Colleague at Microsoft CorporationShenzhen, Guangdong, China, China View → LW Lenny Wood Lenny Wood Colleague at Microsoft CorporationBaltimore, Maryland, United States, United States View → DH Different Human Different Human Colleague at Microsoft CorporationHamirpur, Himachal Pradesh, India, India View →
1 education record

Jeff Fanjoy education

FAQ

Frequently asked questions about Jeff Fanjoy

Quick answers generated from the profile data available on this page.

What company does Jeff Fanjoy work for?

Jeff Fanjoy works for Microsoft Corporation.

What is Jeff Fanjoy's role at Microsoft Corporation?

Jeff Fanjoy is listed as Senior Support Escalation Engineer at Microsoft Corporation.

What is Jeff Fanjoy's email address?

AeroLeads has found 1 work email signal at @microsoft.com for Jeff Fanjoy at Microsoft Corporation.

Where is Jeff Fanjoy based?

Jeff Fanjoy is based in Cornelius, North Carolina, United States while working with Microsoft Corporation.

What companies has Jeff Fanjoy worked for?

Jeff Fanjoy has worked for Microsoft Corporation, Opalis Software (Acquired By Microsoft), Opalis Software, Vmc, and Ceridian.

Who are Jeff Fanjoy's colleagues at Microsoft Corporation?

Jeff Fanjoy's colleagues at Microsoft Corporation include Ryan Meehan, Hamrouni Naim, Amaya Penn, Ethan H., and Thierno Mamadou Oury Diallo.

How can I contact Jeff Fanjoy?

You can use AeroLeads to view verified contact signals for Jeff Fanjoy at Microsoft Corporation, including work email, phone, and LinkedIn data when available.

What schools did Jeff Fanjoy attend?

Jeff Fanjoy holds Computer Engineering, Computer Programming from Humber College.

What skills is Jeff Fanjoy known for?

Jeff Fanjoy is listed with skills including Data Center, Enterprise Software, Integration, It Operations, Disaster Recovery, Servers, Virtualization, and Security.

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