Jeff Fazakerley, Mfa Email & Phone Number

Murrieta, Ca, Us

Murrieta, California, United States

Achievements: • Doubled Monthly Recurring Revenue (MRR) for three legacy accounts by contributing to value-added sales presentations that highlighted customized, scalable solutions and improved client cybersecurity tech stack. • Successfully managed over 20 concurrent IT projects, achieving a 98% client satisfaction rate and consistently exceeding client expectations for response and resolution times. • Achieved a 30% reduction in service-related tickets by implementing proactive support measures and regular client check-ins, ensuring seamless IT operations and customer satisfaction. • Collaborated closely with internal sales, engineering, and support teams to streamline processes and align service delivery, resulting in a 25% increase in overall team productivity. • Spearheaded the development of client-focused documentation and reporting processes, enhancing transparency and client confidence in service quality and delivery timelines.Responsibilities: • Acted as the primary point of contact for a portfolio of high-value clients, providing expert guidance and proactive support to ensure satisfaction and long-term retention. • Managed end-to-end IT projects, from planning to execution, aligning solutions with client business objectives and ensuring on-time, on-budget delivery. • Conducted in-depth assessments of client environments, identifying risks and opportunities, and crafting tailored strategies to optimize IT performance. • Assisted the sales team in developing and delivering technical sales presentations, ensuring alignment of solutions with client needs to drive revenue growth. • Built and maintained strong relationships with key stakeholders, delivering value-driven recommendations to enhance system reliability and efficiency.

Irvine, California, United States

Directed a team of media developers to create innovative, high-quality educational media for online courses, collaborating with faculty to ensure alignment with academic goals.Managed a pipeline of 100+ media projects annually, overseeing project timelines, deliverables, and cross-functional collaboration to meet institutional objectives.Spearheaded process innovations to streamline content production, reducing turnaround times and improving overall project efficiency.Cultivated strong relationships with faculty and academic teams, providing training and support to foster successful adoption of new technologies and content strategies.Designed and delivered training presentations for faculty and staff, ensuring effective implementation of media solutions and enhancing user experience.Managed cloud services and learning management system integrations, offering technical support and ensuring seamless delivery of content.Utilized data analytics to measure content engagement, refining strategies based on trends and user feedback to optimize outcomes.Contributed to a 15% reduction in support calls by creating resources that improved self-service capabilities and streamlined user workflows.

Irvine, Ca

Collaborated with curriculum teams and instructional designers to develop and enhance online and blended courses, managing course builds in Blackboard LMS, including content uploads, discussions, exams, and external resource integrations.Provided advanced technical support for LMS users, resolving escalated issues and troubleshooting complex problems to ensure seamless course delivery.Created instructional materials and delivered training workshops to faculty and staff, improving their technical proficiency and confidence with LMS and integrated applications.Coordinated with university support services to deliver a user-friendly online education experience for faculty and students.Contributed to policy and procedural development for LMS management, including course archiving, portal functionality, user roles, and authentication protocols.Maintained and tracked systems for instructional design and courseware development projects, ensuring timely delivery and alignment with institutional goals.Worked closely with stakeholders to streamline online program operations, improving overall efficiency and user satisfaction.

Mfa, Acting And Directing

Theatre: Performance And Directing, Theatre Arts