Jeff Fontenot

Jeff Fontenot Email and Phone Number

Vice President: Sales | Business Development | Customer Service | Customer Success | Advisor | Coach @ Monscierge
Jeff Fontenot's Location
Oklahoma City, Oklahoma, United States, United States
Jeff Fontenot's Contact Details

Jeff Fontenot personal email

n/a

Jeff Fontenot phone numbers

About Jeff Fontenot

𝐂𝐫𝐞𝐚𝐭𝐢𝐯𝐞, 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 & 𝐑𝐞𝐬𝐢𝐥𝐢𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐥𝐛𝐥𝐚𝐳𝐞𝐫: I was hired by C-suite professionals from diverse industries including startups to grow double-digit revenue, increase ROI, groom high-performing sales teams to maximize business potential, close multimillion-dollar contracts, and surpass revenue targets. I’ve earned a reputation as an expert in winning and delighting worldwide clients with a proven track record of nurturing client accounts to improve retention, turning around at-risk customers, originating robust sales pipelines, and maximizing profit margins.𝐏𝐞𝐨𝐩𝐥𝐞 𝐋𝐞𝐚𝐝𝐞𝐫 𝐚𝐧𝐝 𝐒𝐚𝐥𝐞𝐬 𝐂𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐁𝐮𝐢𝐥𝐝𝐞𝐫: During Post COVID I was recruited by Monscierge CEO to turn around underperforming sales teams and to improve SaaS revenue growth. Within 2 years I achieved 400% revenue growth and successfully positioned my sales team as the top performers. I helped teams by developing their sales capability in real-time. For 20 years as a senior executive, I was responsible for restructuring sales teams, creating and implementing sales processes, designing training programs, leading cross-functional teams to optimum performance, building KPIs, and fostering client relationships and effective partnerships. 𝑪𝒂𝒓𝒆𝒆𝒓 𝑯𝒊𝒈𝒉𝒍𝒊𝒈𝒉𝒕𝒔✔ Restructured the sales department after the COVID-19 pandemic steering SaaS revenue by 400%.✔ Increased Total Contract Value (TCV) by 186% and improved ACV by defining high-value market segments.✔ Built a 10-member team to reach and surpass sales quotas while maintaining over 35% team closing ratio.✔ Grew sales pipeline to +$63M by creating a lead generation system.✔ Established a 24/7 Customer Service Department improving CSAT score by 60% and decreasing churn rates by 10%.✔ Hired and coached globally dispersed teams to surpass forecasted sales goals while creating a teamwork-focused culture that boosts employee morale.𝑪𝒐𝒎𝒑𝒂𝒏𝒊𝒆𝒔 𝑪𝒐𝒖𝒏𝒕 𝒎𝒆 𝒇𝒐𝒓:📌 Account Growth and Portfolio Management 📌 Risk Assessment & Mitigation 📌 Global Marketing Strategy and Execution 📌 Market Intelligence & Data Analytics📌 Revenue Growth 📌 Sales Restructuring📌 Unlock Value Proposition 📌 Team Building & Leadership📌 Sales Consulting 📌 Customer Acquisition & Retention 📌 C-Suite Collaborations

Jeff Fontenot's Current Company Details
Monscierge

Monscierge

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Vice President: Sales | Business Development | Customer Service | Customer Success | Advisor | Coach
Jeff Fontenot Work Experience Details
  • Monscierge
    Vice President Of Sales
    Monscierge Jan 2021 - Present
    Oklahoma City, Oklahoma, Us
    I was hired directly by the CEO during post-COVID to improve SaaS revenue growth and turn around an underperforming sales team. I collaborated with board members, C-suite executives, and internal teams/committees to drive planning, direction, and coordination of daily operations while leading strategic development initiatives necessary for sustainable sales growth and profitability.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬✔ Drove SaaS revenue by 400% within 2 years of hire by restructuring the sales department.✔ Architected SaaS pricing models to fully monetize the hospitality tech platform.✔ Improved Win Rates and reduced ramp-up time for new hires by creating and executing sales training programs and authoring playbooks.✔ Acquired high net-worth clients increasing TCV by 186% and built a unique selling proposition that improved engagement rate by 75% and first sales meetings by 50%.
  • Sendaride
    Vice President Operations
    Sendaride Feb 2020 - Jan 2021
    Oklahoma City, Oklahoma, Us
    I was recruited to provide strategic planning and guidance to the startup organization working directly with the CEO and Investor. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬✔ Created and executed a 90-day operating strategy to implement technical infrastructure across the client-facing department.✔ Grew team size from 4 to 30 and improved monthly rides from 100 to +800.✔ Closed rideshare contracts with 3 largest healthcare facilities operating across Texas.
  • Noble Systems
    Director Of Business Development & Smb Sales
    Noble Systems Apr 2004 - Feb 2020
    Atlanta, Georgia, Us
    I provided thought leadership to business development and SMB sales. I was responsible for designing and executing strategic Business Development initiatives, creating Sales processes within IT systems, evaluating third-party Business Development relationships, and managing Noble Systems' Small Medium Business (SMB) Sales team.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬✔ Built business development and sales organization from the ground up, including call center KPIs and sales metrics. Supervised globally dispersed teams of 40.✔ Reduced recruitment cost and churn rate by establishing a talent pipeline partnering with university career services.✔ Automated contact process utilizing Noble Systems Technologies to improve contact rates.✔ Developed a lead generation system growing sales pipeline to +$63M.✔ Minimized sales cycles, improved sales meeting to deal creation rates by 35%, and 70% leads resulted in first sales meetings.
  • Savista
    Sr.Engagement Manager
    Savista 2002 - 2004
    I partnered with McDonald's to deliver several high-profile projects even after the business closure. I worked closely with McDonald's internal team to roll out POS technologies worldwide.
  • Apigent Solutions
    Vp Professional & Customer Service
    Apigent Solutions 1999 - 2003
    Appigent provided site and enterprise operations management technologies for the food service and retail industries. I provided leadership to the application project management KPIs including ROI, budgeting productivity, cost performance, cycle time, schedule performance, and CSAT aligning with strategic business goals.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬✔ Built SLA-focused 24/7 Customer Service Department improving CSAT score by 60% and decreasing churn rates by 10%.✔ Established Field Service relationships to improve speed to market, customer satisfaction, and unlock new revenue streams.

Jeff Fontenot Skills

Solution Selling Enterprise Software Business Development Professional Services Telecommunications Management Saas Leadership Telephony Sales Contact Centers Sales Process Call Centers Customer Retention Direct Sales Sales Management Salesforce.com Lead Generation New Business Development Unified Communications Team Building Strategic Partnerships Ivr Channel Partners Vendor Management Integration Process Improvement Customer Experience Customer Relationship Management Managed Services Customer Service Sales Operations Cisco Technologies Voip Crm Call Center Sip Cloud Computing Contact Center Operations Contact Center Technology Contact Center Consulting Pre Sales Account Management Strategic Planning Strategy Start Ups Outsourcing Product Management Team Leadership Networking

Jeff Fontenot Education Details

  • University Of Oklahoma
    University Of Oklahoma

Frequently Asked Questions about Jeff Fontenot

What company does Jeff Fontenot work for?

Jeff Fontenot works for Monscierge

What is Jeff Fontenot's role at the current company?

Jeff Fontenot's current role is Vice President: Sales | Business Development | Customer Service | Customer Success | Advisor | Coach.

What is Jeff Fontenot's email address?

Jeff Fontenot's email address is jf****@****ems.com

What is Jeff Fontenot's direct phone number?

Jeff Fontenot's direct phone number is (888) 866*****

What schools did Jeff Fontenot attend?

Jeff Fontenot attended University Of Oklahoma.

What skills is Jeff Fontenot known for?

Jeff Fontenot has skills like Solution Selling, Enterprise Software, Business Development, Professional Services, Telecommunications, Management, Saas, Leadership, Telephony, Sales, Contact Centers, Sales Process.

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