Jeff Forderer Email & Phone Number

Sacramento, California, US

• PTP partners with organizations to provide innovative customer experience (CX) solutions that transform how they engage their customers across marketing, sales and contact center. We provide a full suite of business.
• Self Service
• Contact Center
• CRMPLATFORMS
• Contact Center: Amazon, Avaya, Genesys, NICE inContact
• CRM: Salesforce, ServiceNow Our CX services are organized into three segments:STRATEGIC SERVICESINTEGRATION AND IMPLEMENTATION

US

SENIOR MANAGERManaged a team of project managers, application developers and user interface designers. Implemented rigorous project management and development methodologies, resulting in faster and higher quality customer deliveries. Responsible for staff development. Participated in pre-sales support activities including creation, review and approval of.

Montreal, Quebec, CA

DEVELOPMENT MANAGERManaged the development team on a multiyear, multimillion-dollar project with the State of Hawaii’s Department of Taxation. The benefits funded, partnership project, Integrated Tax Information Management System, comprehensively restructured the state’s tax administration process through implementation of advanced information.

DEVELOPMENT MANAGERManaged the development team responsible for the port and customization of AMS’s CACSPlus for Government collection system. The application was built using an object-oriented architecture based on the Model View Controller pattern. The application was comprised of PowerBuilder NT clients, HPUX application servers, Sybase data servers and.

APPLICATION ARCHITECTDesigned and developed the application framework and low-level common services for a custom Audit Management application. The 3-tier client server, object-oriented system included a custom PowerBuilder GUI framework, UNIX common services (C/Transact-SQL) and custom middleware (C, C++, TCP/IP, WinSock, BSD sockets). Leveraged the power.

TECHNICAL SPECIALISTDesigned and developed the custom middleware that bridged a PowerBuilder client with a CICS/6000 (UNIX) application server. This included a UNIX daemon (BSD sockets), a Windows DLL (WinSock), parsing 3270 data streams and a generic session level protocol. Designed and developed key application windows and business objects in the.

PROGRAMMER ANALYSTDesigned and developed online and batch programs for a distributed, statewide child-support system running on distributed VAX servers.