Jeff Gapp Email & Phone Number

Greater Detroit Area

'Evangelist' comes from the Greek word meaning bringer of good news. In my current role with WoodWing I do exactly that. My current responsibilities include performing product demonstrations of WoodWing products to potential customers, working with Channel partners to help further their understanding of the WoodWing product line and how WoodWing products.

Responsible for coordinating all aspects of review, acceptance and implementation of WoodWing software products for a variety of magazine, newspaper and book publishing companiesCoordinate all aspects of WoodWing software installation and training.Consult with clients, suggest potential improvements and help implement and integrate content management.

• As Project Lead managed the software product lifecycle from functional specification and user interface design to final delivery. Coordinated all work with development, quality assurance, sales and marketing.
• Demonstrated leadership in the development and implementation of tactical plans in Sales and Marketing for product line. Researched, developed and delivered initial marketing materials and established introductory.
• Presented product line at national sales meetings, trade-shows, and workshops. Trained sales representatives in product features and benefits. Worked with Sales Department regarding sales strategy and provided on-site.
• On-going product management defining future product growth, evaluating technology directions, reviewing new feature requests, scheduling new feature implementations within the product and planning new product release.

• Coordinated work as the primary technical liaison between Development, Installation & Training, Customer Support and the Sales Departments. Researched and managed third party vendor relationships.
• Facilitated problem solving meetings between departments, answered internal technical and theoretical questions regarding capabilities of company’s software products.
• Created and delivered technical, support and end-user documentation and procedures to corporate sales staff and distributors, corporate managers, training and support staff as well as to customers.
• Arranged product support of Sales staff, performing technical sales demonstrations of all product lines at customer sites to key decision makers throughout the country and at industry conventions, trade shows.
• Managed development of “Beta” software including implementing and supporting sites using ‘beta’ software. Created and implemented plans to perform quality assurance and testing on all software that has reached the.

• Traveled to domestic and international sites. Managed, trained and installed of a variety of document management and accounting software systems with end-user counts varying from 1 to 150 per system.
• Collaborated with key customer personnel defining issues that involved Baseview software and other Baseview recommended or supplied third party software and hardware. Found and implemented solutions to those issues or.
• Provided technical direction and insight for installations regarding workflow issues that arose during the implementation and integration of the new Baseview systems. Identified bottlenecks and deterrents to effective.
• Identified and assessed further training or software needs, coordinated and conducted classes to address the identified needs and implement additional software.

Bba, Accounting, Economics

Activities and Societies: Sigma Nu Fraternity

Education record