In 2024, as part of the company's goal to streamline its organization and operations, my role was made redundant and I had to leave the company I loved working with for 11 years. I am taking a short career break to shift from Analytics and Business Process to obtaining an international Nursing license and eventually go into Nursing practice.As a Business Specialist, I was part of an Agile team and that meant I get to work on different missions.I was a Compliance lead, managed training compliance, supported with the review and uplift of the function's business continuity resilience and assisted where else I could in the Risk & Compiance space.I also supported with supplier governance activities, including finance admin work involving creation and processing of purchase orders and invoices. This also exposed me to supplier engagement and contracts.I also had opportunities to upskill and received a micro-credential from the University of Technology Sydney (UTS). I self-taught myself Power BI to help design, build and maintain dashboards.

Permanent role as part of the Continuous Improvement and Strategy team under Telstra Business.

Return to Operations post following conclusion of the apprenticeship with Customer Experience and Continuous Improvement Team.

Apprenticeship role under the Customer Experience & Continuous Improvement Team

Consultant for high value customers belonging to the upper business segment.

Case manager for customer complaints

Frontline customer service consultant