Underwrite profitable business for Property UK, a facility dedicated to writing property owner's risks under delegated authority with longstanding insurer partners.

• New business, renewal and servicing activity for Property UK, a wholesale property owner’s facility underwritten by Zurich Insurance plc• Built profitable relationships with THB partner brokers, conducting external visits with key accounts • Assisted with case handling and gave technical assistance to Commercial team on Motor Trade, Commercial Combined and Mini-Fleet products, all underwritten by AXA Insurance UK plc• Technical audits completed on a monthly basis identifying any training needs

NIG (RBS Insurance) following acquisition of Churchill Group by RBS Group (2003 - 2006) NIG (Churchill) following acquisition of Pearl GI account by Churchill Group (2001 - 2003)AMP PEARL following takeover by Australian Mutual Provident (1997 - 2001) PEARL ASSURANCE joined as school leaver (1988 - 1997) FLOORWALKER (July 2002 to Sept 2006)• Provided technical underwriting assistance to Commercial Call Centre team• Utilised delegated trading authority to retain quality business• Designed and delivered training programmes to both existing staff and new recruits• Developed and maintained in-house databases, processes and procedures• Analysed call traffic and recommended changes to shift patternsACTING TEAM LEADER (Oct 1999 – June 2000 & Nov 2003 – Nov 2004)Seconded to role as maternity cover; responsibilities and achievements included:• Directed and motivated team to achieve service level agreements• Ensured adherence to procedural and best practice guidelines• Designed and implemented an enhanced telesales process for smaller SME products• Assisted with the implementation of a new Motor Insurance Database help desk• Developed staff through one on one coaching, soft skills and technical trainingCUSTOMER SERVICE REPRESENTATIVE (Sept 1997 – July 2002) Joined newly formed Commercial Call Centre team; responsibilities included:• Provided new business quotations for Commercial Vehicle and Tradesman products• Looked after needs of existing customers across the entire Commercial product range• Contributed towards retention rates by proactively managing lapses/cancellationsVARIOUS UNDERWRITING AND CUSTOMER SERVICE ROLES (Oct 1988 to Aug 1997) • Underwrote and processed new business, mid-term adjustments and renewal business on both Motor and Household product lines• Spent two years assisting specialist team underwriting Personal Accident cover and migrating existing book of business onto a new computer system