Jeff Gilbert Email & Phone Number

Norcross, Georgia, Us

AWS Certified Cloud PractitionerAWS Certified Developer - AssociateRoles include design & development of AWS cloud and premise applications, providing cross-team architecture and guidance to developers company-wide.Headed the business intelligence (BI) tiger team where I facilitated design discussions with stakeholders and developed Amazon QuickSight dashboards to display the real time status of Amazon Connect, including custom javascript to implement short polling. Guided the refactoring of legacy silos to efficiently implement DRY, SRP and KISS.Designed the data pipeline for near real time reporting using AWS EventBridge Schedules & Step Functions to invoke C# and Python AWS Lambda functions written using Visual Studio and VS Code to query the Amazon Connect API to gather the current status of agents and queues.Architected and implemented the process to ingest AWS Kinesis json events generated by call center agent activity and Amazon Contact Lens to trigger Lambda to populate AWS Aurora RDS datasources.Created process to ETL real-time data into AWS Redshift for OLAP. Implemented Observability using Open Telemetry (OTEL) logs, traces and metrics. Created Sumo Logic queries to generate incidents in ServiceNowInterfaced with Salesforce via SOQL & lambda to convert json to CSV. Crafted and optimized Aurora, MySQL & Sql Server stored procedures.Configured and deployed Kinesis agents on windows (Kinesis Tap) and linux to transport telephony data (CTRs) to S3 and Aurora via Kinesis Firehose.Automated CICD using Terraform deployed via Azure DevOps Pipelines. Developed and maintained library of Ansible modules to provision and configure multi-OS server fleets based on a unified Yaml configuration files validated with Yamale and processed with Jinja templates using PythonDeveloped and delivered engaging internal and external training and promoted the use of Agile methodology and standard design patterns. Consistently Exceptional performance reviews.

Created and enhanced core SPA product features in Javascript, jQuery, Angular, bootstrapDesigned and created Rest backend in Visual Studio, C#, SQL Server, Linq, Resharper, OZ Code, GitInitiated and led Lunch & Learn sessions to introduce the team to Agile / Scrum Best practicesDe Facto BA - Worked directly with all stakeholders to gather and refine requirementsEarned performance bonuses

Tampa, Fl, Us

Developed and enhanced WCF & REST endpoints to expose Prime Suite business transactions for internal and external mobile applications in ASP.Net, C#.Net, VB.Net, SQL Server, Visual Studio.Migrated Classic ASP UIs and VB6 services to modern ASP.Net framework and design patternsCreated new ASP.Net Web Interfaces based on JSON Services.Created and optimized SQL Server Stored Procedures, often improving performance by over 200%Taught classes to Business Analysts and junior developers on the Use of SQL Server ManagementStudio and SQL Profiler to analyze communications between a web application and its database.Led the implementation of Unit Testing and Peer Code Review within Visual Studio.Enthusiastic Agile/Scrum member using Team Foundation Server (TFS) based tools.Earned performance‐based raises and bonuses.

Worked from home as an architect and Sr. software engineer for Austin, TX based GoHire project: www.myrecruitingcenter.com using Agile methodology with C# ,Visual Studio 2013, .NET Framework 4.5, ReSharper, LINQ to SQL, SQL Server 2014, Jira, Crucible, Subversion (SVN).Implemented secure storage and real-time access for millions of client documents on Amazon Simple Storage Service (S3) using the AWS SDK for .NET.Implemented dynamic client-side UI using jQuery, jQuery UI, SyncFusion and Telerik controls.Migrated Data Access Layer from ADO to .NET 4.5 Entity Framework & LINQ.

Atlanta, Ga, Us

Designed and developed B2B & B2C web applications using C#, ASP.NET, SQL Server 2008 and related technologies in an agile environment. This system runs on a high-availability IIS web farm serving an average of 600 simultaneous web connections and 1,500 DB transactions/second against a terabyte database. Much of the business logic is implemented as Java Web Services connecting to multiple legacy and third party sources.Improved performance of web applications by 250% using IIS Caching in the service layer.Taught seminars on SQL Server performance tuning using Execution Plan and SQL Profiler.

Lawrenceville, Georgia, Us

Facilitated Joint Application Development Sessions with stakeholders and subject matter experts to design the next generation of the company’s flagship product “Black Book Internet Suite”. This product is a platform providing detailed technical and financial information for automotive dealers, auctions, and buyers within the U.S. and Canada.Led an evaluation of Silverlight as the product delivery platform based on web server client statistics, concluding that 97% of existing clients are using compatible browser platforms. Developed 75% of the Silverlight Browser application using Visual Studio 2010, C# (C Sharp), Expression Blend 4, Silverlight 4, .NET 4.0, Developer Express (DevEx) Silverlight components, Data Forms, RIA Services, WCF, n-tier, Linq to SQL, Entity Framework Data Models, Web Services, HTML, XML, SQL Server 2008, SQL Server Reporting Services (SSRS), Photoshop, Team Foundation Server (TFS)

Houston, Tx, Us

• Interfaced directly with stakeholders at the Chalk Point power generating station in Maryland to design an equipment maintenance tracking system. Went on to design, develop and deploy the system in Visual Studio 2008, C#, ASP.NET, .NET Framework 3.5, Ajax, Html, JavaScript, Oracle 11i, Toad. • Designed, Developed and Deployed a 401(k)/Roth IRA benefits management system which increased accuracy and eliminated many hours of manual processing by the HR department. Used Visual Studio 2008, C#, .NET 3.5, DevEx, Win forms, Oracle 11i, Toad, Click-Once. Integrated to T. Rowe Price Investment manager via XML.• Designed, Developed and Deployed a Severance Benefits management system to create severance packages according to union contract specifications, and publish them to SharePoint. Visual Studio 2008, C#, .NET 3.5, Win Forms, DevEx, against Oracle 11i, Toad, Oracle HRMS, Click-Once. Integrated to SharePoint via Web Services and Http.

Lead Software Engineer - Instrumental in winning high value contracts by designing and rolling out services to differentiate ista from the competition. I work closely with all of my customers external and internal to bring projects across the finish line. • Develop and maintain code using Visual Studio 2008, C#, XML, SQL, SSRS, SSIS and Active Reports to gather automated meter readings (AMR) from military housing units across the U.S. and generate specialized invoices and conservation statements.• Design and develop flexible algorithms to monitor meter health and to dispatch service personnel.• Author technical white papers on meter reading methodologies and energy conservation analysis. • Participate in the development of residential energy monitoring and control software and point of use interfaces.

Atlanta, Ga, Us

• Maintained Sugar CRM on Linux/Apache/MySql/PHP stack. Created custom modules in PHP to support training operations. Created multidimensional reports using sugar reports, Jasper, and Excel. Collaborated with sugar developers at SugarCon 2007 in San Jose. Member of the Atlanta Sugar Users’ Group. • Designed, developed and maintained TeachWorks® , a classroom, instructor and resource scheduling system integrated with Sugar CRM and used by B2T instructors, sales persons, and administrators. Written in Microsoft C#.Net using ADO.Net and soap it uses ClickOnce to deliver the performance and usability of a rich client application while retaining ease of deployment and revision control of a web client.• Created a geo-coding application to collect latitude and longitude data using soap, xml, and the Yahoo Geocoding API. These coordinates are used to graphically correlate student-, classroom-, and instructor locations to determine optimum classroom locations and minimize instructor travel expenses.

Palm Coast, Fl, Us

Led the software development team to create innovative new products, and supported the sales team by presenting these products to multi-million dollar prospects.• Full SDLC of flagship product WebTracker™ in Visual studio 2005, C# & VB. The presentation layer of this 3-tier asp.net application uses Ajax with Infragistics based data grids to efficiently display and manage thousands of employee and geographic records with no apparent post-backs. Other UI features include OLAP style sorting, grouping and column selection. Dynamically instantiated user controls and subclasses contributed to an elegant architecture for the data-driven questionnaire subsystem, while application-wide dataset caching reduces trips to the database. The business layer assigns employees to job locations according to user configurable weighting factors including Rhumb line proximity calculations. Advanced culling & caching techniques are employed in the data access layer to provide sub-second queries against millions of geo-code vectors in the SQL Server 2005 database.• Drastically improved performance of legacy ASP applications by optimizing SQL Queries and schemas. Developed SQL Server Reporting Services (SSRS) dashboard reports to monitor database performance.

Milwaukee, Wi, Us

• Full SDLC of data & business tiers of $3.5M web sales portal for Health Net Insurance using SQL Server 2k, on IIS.• Designed and developed DTS and SSIS packages to perform data synchronization with clients.• Executed pilot program for presenting business intelligence reports via SQL Server Reporting Services (SSRS) Beta.

Alpharetta, Ga, Us

• Managed the software development team.• Developed industry leading “Web to Print” applications that allow clients to create personalized, printed mass mailing literature from the web. Developed ASP/SQL labor tracking and reporting systems, and internal help desk tracking systems.• Created ASP sites using VBScript, JavaScript, COM, XML, XSL, XSLT, SQL Server 2000, ADO, IIS

Cork, Ireland, Ie

• Technical lead of a cross functional team of software engineers and system administrators during the full life cycle of the call center I.T. systems and software suite for the Atlanta, Milwaukee and Malaysian Integrated Facilities Management national call centers. Performed 60% of enhancements and customizations to the Vantive based CRM software. • Deployed solutions in London, Netherlands, France, Australia, New Zealand and Malaysia.• Designed and developed http://www.jcsitecentral.com, an ASP Facilities data collection web site, using Microsoft Visual Interdev, VBScript, Client-side JavaScript, Active Data Objects (ADO) and MS SQL Server.• Created a Queue based database integration system in Visual Basic using ADO to provide bi-directional synchronization between SQL Server and Oracle based systems such as Vantive, Oracle Financials, Maximo and Peregrine.• Wrote Visual Basic applications on Windows NT that interact with Vantive, MS SQL Server, WinBeep, Right-Fax, Skytel SDK, Ms Word OLE, Lotus Notes and Visual Basic to create multi-channel field communication capabilities.• Created and maintained reports and OLAP cubes using the Seagate Decisions (Crystal Reports)

• Principal Engagement Representative and Senior Consultant II for the Johnson Controls accounts. Created multi-million dollar RFP Proposals. Delivered technical seminars. • Federal Express, Colorado Springs –Vantive, CRM, Call Center, and software design and consulting. Used Rational Rose / UML to develop OIDs, use cases and sequence diagrams. • Chief Architect / Primary Developer of www.dailycandy.com. Used UML Methodology to perform OOA&D. Provided technical leadership to five apprentice team members. Designed and developed JSP front end, and Java Bean business layer using Sun’s JDK and Forté for Java under Windows NT. Implemented persistence in MYSQL. Deployed on Solaris/Apache/Tomcat.• Participated in JAD and development of an OO Commercial Banking model for a major on-line currency broker.

• OOA/D with UML. Formed and lead the GUI design and development team, co-authored a GUI Design Standards Document. Led the effort to evaluate OOA/D tools. Negotiated favorable purchase agreements with software vendors.• Designed and developed Hitachi Network Element Management sub-systems using C++, Versant object oriented Database, HP Open View & Motif, in a Unix (HPUX) environment. Traveled to Japan to provide consultation for internationalization.• Demonstrated Hitachi ATM technology at telecom trade shows and converted business requirements to software design.

Houston, Texas, Us

Software Support Specialist

Certificate, Program For Technical Managers

Bachelor Of Science, Electrical And Electronics Engineering

Certificate, Management Of Technology

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Bachelor Of Science - Electronics Engineering Technology

Bachelor Of Science - Bs, Industrial Electronics Technology