Lead a team of engineers providing engineering platform services in support of worldwide software development and support teams. Responsible for data center operations in Massachusetts, Virginia, Kansas and Bangalore, India.• Successfully managed the on-schedule relocation of a 2000sf data center in Bangalore, India to a new location, including ground-up design and construction during the COVID-19 pandemic.• Budget responsibility for $1.4 million annual CapEx.• Served as the primary technical liaison between Engineering and Corporate IT.• Drove Engineering productivity gains through emphasis on service availability and strong root cause analysis.• Represented Engineering interests during major M&A activities with focus on software asset management, resulting in savings of $10+ million.• Led the reorganization of Lab Services from shared services to a business-unit dedicated model.• Retained and motivated critical staff through divestiture and major corporate restructuring.• Assumed temporary additional responsibility for customer-facing US Production Data Center Operations from 2019-2021, including management of 5 additional staff.

Provide all IT services for a small business unit responsible for producing the Case-Shiller Home Price Indices.• Introduced virtualization (VMware) and centralized storage (SAN) to create a modern, robust and agile technology core, allowing for rapid delivery of reliable infrastructure services.• Upgraded an obsolete Windows 2000 domain structure to Windows Server 2008 R2.• Deployed Red Hat Enterprise Linux v6 to replace aging Solaris servers. Integrated Linux with Active Directory.• Established complete inventories and thorough documentation of all hardware, software, telecom circuits, contracts, budgets, policies and procedures.• Implemented network monitoring and alerting, and established an IT Help Desk with committed SLAs.• Responsible for all business continuity and disaster recovery planning, testing and documentation.

Provide part-time hands-on staff augmentation and technical consulting.• Upgraded and documented the company’s XP and Windows 7 laptop imaging process using Ghost and Sysprep.• Deploying full-disk encryption to all laptops thoughout the company.

Directed a team of four providing technical consulting services for R&D and developing unique technology solutions beyond the scope of corporate IT. Served as the primary technical interface and managed escalations between Engineering and Corporate IT.• Introduced a Linux-based software development build farm, improving productivity 20:1 and providing return-on investment in one week.• Led analysis to predict the impact of relocating Corporate IT data centers off-campus. Maximized engineering productivity during and after the relocation by highlighting critical areas of impact and identifying preemptive mitigation actions.• Delivered over $4M in engineering software to 1000 engineers and researchers. Responsible for deployment, administration, FLEXnet license service, usage monitoring and software asset management for all such tools, including MATLAB, Siemens NX/Teamcenter and Cadence Allegro.• Leveraged VMware virtual server infrastructure to meet R&D rapid-prototyping needs.• Applied ITIL best practices to ensure continual improvement in service management.

Managed 12 IT professionals in three locations (Boston, San Francisco, Montreal) providing Data Center Operations, Desktop Support and Help Desk Services for 500 Windows servers, 400 Linux servers, 50 terabytes of storage and 900 users.• Seamlessly consolidated five Boston-area offices into a new 90,000sf corporate headquarters building, including the design and build-out of two new 1800sf data centers.• Enabled massively-parallel analysis of large speech models through the expansion of a computational server grid from 30 to 250 processors.• Managed data center operations, including global data backups, disaster recovery, SLAs and environmental monitoring.• Established Sarbanes-Oxley regulatory compliance.

In four months, designed and deployed (fully hands-on) a complete IT infrastructure for the initial build-out of office space for a new technology startup.• Hands-on responsibilities included switched network implementation with VLANs, DNS, NIS and DHCP, firewall configuration, Linux server and desktop deployment, Win2000 Server and WinXP desktop deployment, printing and backup services.• Delivered an operational IT infrastructure for up to 50 users within ten days of hardware delivery.• Provided complete system-wide documentation, including hardware and software inventories, network diagrams, automated procedures and procedural documentation.