Jeff Goh, Pmp, Itil Email and Phone Number

AP - Solutio Architect for Lenovo DEX Solution

CAP Services Owner for Configuration Services - Who responsible onboard with provide config services solution direct to customer. The primary responsibility of the role include product knowledge training and strategy planning for business roadmap. Creation of technical whitepapers, articles, postings and presentations providing customers with expert knowledge, best practices and training will also be required to support our business growth.

Senior Consultant who manage implementation and onboard ERP system. • Manage application development of ERP software and support rollout (UAT, Go-Live and Post Go live).• Execute installation and implementation of ERP system and system integration.• Provide customer in implementation and support of business application solutions.• Perform requirement study, system design, system build, documentation, setting parameters, data migration and create reports.• Conduct UAT and training to customer and end user.• Responsible for planning, decision making, and actively participate in design configuration and testing of the specific module and functionalities.• Understand customer operational business process, and remap to ERP software to achieve customer expectation.• Lead the exposure to Industry 4.0 standard for ERP software and project. – Major for Warehouse Management, Material Management, Planning Management. (WM, MM, and PP)

Services Product Manager who enabled Dell EUC mainstream product.

Work as Project Management & Technical Advisor in Dell Inventory Control Management team manage all APCC region IC (Inventory Control) detail as below:-Plan, direct and co-ordinate activities for multiple projects. Responsible for the following projects:1. Extension of MES Deployment in APCC for Operation Sustaining stage.2. Extension of APCC Back of factory Inventory Movement and management process.3. Extension of GCS/DCS Rack Integration Enablement in APCC4. Inventory Process & Technical Rep for NDBM APJ 2T, working with IT for DOI Visibilities and routing in Dell TSP (QSL).

Manage an engineering team of 15 to develop configuration services capability in the factory for corporate customers on desktop, laptops, and enterprise products. Manage the bandwidth of the team and prioritization on customers’ requirements. Ensure the team is delivering the requirements at committed time line and accepted level of quality. Set common goal for the team and direction alignment. Assist individual career growth of the team.

Work as engineer lead who support complex customer requirements. As part of the customer engagement process during escalation. Provide technical training and guidance to new hires.Technology transfer PET (Project Engineering Tool) from DAO to APJ included, Image drone setup in DC and Virtual Engineer. (Project Engineer Code create application)Managing end-to-end transition of services in factories located across Asia-Pacific and Japan to vendors across regions. Working internally cross function supply chain, logistic, IT, Quality, operations across regions - US, Ireland, Singapore, China, Japan and Taiwan; working externally with vendors in various countries. Test manager of new launched ODM applications such as, Order fulfillment system (OFS, O2, OPP), Project management tool (GPT), Content management tool (FMT, Massive) and ODM Engineering Process. Manage APJ & EMEA FIOF Reengineering program, execute the project conversion from 16 to 32 bits to support factory process transition. Be SME of CFI Project Engineering Tool; manage UAT and deployment for APCC region.

Develop customer projects in factory for corporate customers on desktops, laptops, and enterprise products. Automate the customer’s’ configuration include: 1. Windows, Linux. 2. BIOS settings3. Inject Master Boot Record4. Asset services 5. Hardware jumper settings6. Firmware settings7. Integrate software installation into standard OS installation.

System Support Engineer who provide Network and System Support to customer from client system to mainframe, hardware & software to customer that from Small business, Government, Centre Bank, even F500 companies.