Jeff Gortney Email & Phone Number

Streetsboro, Ohio, United States

Malvern, Ohio

Oversaw day-to-day IT operations at Malvern manufacturing facility, including managing, recruiting and work for IT college Co-Ops while ensuring resolution of all IT issues affecting production, including the set-up maintenance work requests in Plex for all plant floor PCs and printers. Maintained high level of customer support by striving to meet all SLA, and managed all corporate IT projects that affected Malvern facility including supervising Veeam backups.· Served as Project Manager for DataMyte Software and Progressive DNC.· Oversaw plantwide LED lighting upgrade, working with lighting vendor and electrical contractor.· Saved company $50,000 in electrical costs per year.· Led Windows 10 upgrade for all Office PCs, working with vendor on purchasing PCs, leading college co- op in accomplishing project, and collaborating with co-workers to upgrade systems with minimal interruption in daily workflow.· Improved efficiency and performance from desktops and laptop PCs.· Managed data center fire suppression system installation project.· Worked with Corporate ITSM team to set up ServiceNow's Storeroom inventory system at Malvern.· Provided Malvern IT staff greater visibility into consumable and non-consumable IT inventory.· Enabled ability to maintain minimum inventory on hand to support office and production needs.· Rapidly deployed laptops to all staff that needed them during the COVID shutdown, allowing staff to work from home.· Managed multiple vendors including ISP installing internet connection within a week, resulting in doubled bandwidth after major plant fire destroyed plant LAN.

Minerva, Ohio

Provided day-to-day support of plant floor and front office systems and after-hours support for plant floor assembly lines, Smartbar, and Harley Davidson. Oversaw all IT purchasing, from requesting quotes to recommending final solution and all IT projects that involved outside vendors. Collaborated with corporate IT and local users to assist with Office 365 Deployment, managed work assignments for three college Co-Ops and all backups for all site servers, and upgraded all plant floor PCs to Windows 7.· Deployed Meraki wireless access points throughout plant, replacing older Juniper APs no longer adequate for many wireless clients on shop floor. · Worked with maintenance and outside wiring vendor to run all new wiring to areas that needed upgrade for access points, and personally installed all access points.· Deployed Verizon Microcells throughout building, working with corporate networking and outside vendor to purchase test and deploy six units.· Resulted in restoration of cellular service to all management in building.· Worked with corporate networking to move SmartBar IT systems to private VLAN.· Interfaced with vendors to request quotes to assist with on-site visits, arrange any needed on-site support from maintenance, and ensure completion of jobs on-time and on-budget.· Requested quotes and suggested which contractor received award.· Assisted IT coordinator with installing Telesis laser systems managing all Keyence vision systems on plant floor.· Led Ford 10R140 wiring project, involving 27 various machines, submitted requests for quotes, determined best contractor to use. · Managed project during completion of tasks. · Added additional network switches and firewalls· Deployed two AirMedia units to plant manager's conference room and main training room on guest network, allowing suppliers and customers to connect to presentation equipment in both areas wirelessly.

Canton, Ohio Area

Assisted with monthly Windows Server updates during scheduled system downtime. Provided operational support for all hospital server systems. Maintained Active Directory for 6,000 employees, added new employees, created new AD groups, and ensured proper maintenance of security. Attended weekly technical services meeting, helping to update tier-one and tier-two technicians with upcoming changes completed during week and assisted with training. Used VMware to create virtual Windows Servers and Horizon View to create virtual desktops.• Assisted with upgrade to Lawson/Infor back office system. Completed scripting to help migrate data from legacy system to new system.• Oversaw upgrade to newest version of secure prescription printing software to all hospital printers. Included installing new software, upgrading print servers to new software, and setting up and testing secure prescription printing on every hospital printer that handled prescriptions—over 200 printers.• Drove Kronos 8.12 upgrade, acting as SME.• Led hardware setup, application install, and final system-wide deployment of new EEG recording software.• Led upgrade of Midas CERMe to version 15.• Aided with building of new SCCM 2012 operating system deployments.• Built SCCM applications and packages to deploy software to all 6,000 employees.• Managed CERMe upgrade to version 15, planned upgrade process, and scheduled needed downtime to accomplish upgrade.• Worked on rapid response team to mitigate potential effect of ransomware that attacked U.K.'s national healthcare system.

Cleveland/Akron, Ohio Area

· Installed Windows 2008 and 2012 servers on HP hardware.· Provisioned virtual Windows 2008 and 2012 servers using Microsoft Hyper-V.· Installed Microsoft System Center Configuration Manager 2012 on virtual Windows 2008 Server.· Used System Center Configuration Manager to deploy Operating systems, client applications, and · Windows updates to client workstations.· Managed Active Directory Users and Computers, to administer system wide access permissions.· Used Group Policy to push client workstation settings to all workstations.· Managed employee mailbox creation with Microsoft Exchange 2007.· Created DHCP reservations for wireless access points and printers.· Developed PowerShell scripts to manage user accounts and create SCCM applications.· Managed Server Updates using Windows Server Update Service.· Used Microsoft SharePoint to build IS/IT Document Library.

· Computer System repair for clients in the state of Ohio, Pennsylvania, and West Virginia · Install wireless networks for clients such as Ruby Tuesdays and McDonalds· Install wired networks for these clients as well.· POS Installs· Cashless Server installs for clients such as Dunkin Donuts· PC upgrades and repair· Sales and support for online backup and recovery services· Certified Astaro Security Gateway Administrator

and Bandag teammates with their technology problems Maintained accurate documentation of IT problems and their solutions using Remedy Service Desk Management software Assisted in training new Service Desk Technicians Assisted remote teammates with VPN troubleshooting

Provided assistance with clients in implementing EDI Assisted in developing several EDI HIPPA Documents for clients, for example the 837 Health care Claim. Exceeded the expectations of several demanding clients, one being a HIPPA client Developed Project Tracking Database using Microsoft Access

Assisting Diebold Associates with their Technology problems. Assist in training New Associate PC System Support Specialist Help Train Level One agents in Troubleshooting skills. Assist Level three Technicians with Drive Reimages. Designed New Help Desk Request form. Managed reporting Server for Sutherland SLA, and CSAT Reporting Provided ad-hoc reports to all levels of IT Management concerning IT Operations

Provided Second Level Help Desk Support for 400 end usersManaged Windows 2003 Server Environment Administered Active Directory User Accounts, Exchange accounts, and Group Policiy ObjectsAlso assisted with the deployment of SMS Packages and Inventory reports.Maintained the Board’s WebsiteDatabase Administrator for Client Information System and HR SystemChaired the Adult Services Computer Committee which implemented Adaptive technology for Clients with MR/DDResponsible for deploying Windows XP to all Board PCsTrained Nursing Staff on use of Client Information SystemDesigned specific reports for Nursing staff using SQL Server and Crystal Reports

Provided Computer support for the University Community, Faculty Staff, and StudentsManaged Red Hat Linux Server Environment Maintained Campus Web SiteDeveloped Web based Campus Information System using ColdFusionAssisted in rewiring Campus Local Area NetworkTrained Faculty on use of web based Email and Calendar system “Flashline” Installed LCD projectors and supporting A/V equipment in several ClassroomsAssisted in setting up the Advanced Technology Center which included 3 computer labs

Maintained the Service Office Claims System Assisted with the development of the Service Office Claims System Subrogation module Developed automated monthly reports for executive management

Assisted with Y2K compliance testing and programming Assisted with ERP testing, modification and upgrade Created EDI Advance Ship Notice for Home Depot Managed the migration to a web based EDI provider Trained the customer service staff on the use of this new EDI provider