Jeff Gossman

Jeff Gossman Email and Phone Number

Strategic Advisor @ C-to-B Suite
Austin, TX, US
Jeff Gossman's Location
Austin, Texas Metropolitan Area, United States, United States
Jeff Gossman's Contact Details
About Jeff Gossman

Jeff shares 20 years of experience driving process and productivity improvements to customer care, sales and technology organizations.• Senior Sales and Customer Support Executive with experience in various industries including; wireless, local, long distance, broadband, digital pay TV service companies.• Consistently delivered turn around performances in operations and technology deployments. • Experienced in delivery of On-Demand, Hosted and SaaS technology systems, human resource management, client services and operational performance.• Managed large multiple site organizations for Fortune 100 companies• Experience leading Business Process Outsourcing organizations.Specialties: • CRM• SaaS• Operational analysis of customer support cost drivers• Customer experience process improvements• Workforce optimization• Contact Center Coaching process effectiveness• On-Demand Work@Home agent solutions• Virtual Training Delivery solutions

Jeff Gossman's Current Company Details
C-to-B Suite

C-To-B Suite

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Strategic Advisor
Austin, TX, US
Website:
c2bsuite.com
Employees:
3
Jeff Gossman Work Experience Details
  • C-To-B Suite
    Strategic Advisor
    C-To-B Suite
    Austin, Tx, Us
    View
  • Surefire Local
    Strategic Advisor
    Surefire Local
    Austin, Tx, Us
    View
  • Surefire Local
    Chief Operating Officer
    Surefire Local Feb 2023 - Present
    Vienna, Virginia, Us
    Oversee the day to day operations for SaaS provider empowering local businesses with tools to manage their business operations with breadth and efficiency.
    View
  • Surefire Local
    Svp Customer Success
    Surefire Local Apr 2021 - Feb 2023
    Vienna, Virginia, Us
    Responsible for ensuring local businesses are successful in gaining insights, and taking action to attract and engage new and current customers through measurable, multi-channel marketing using the SureFire Local Marketing Platform. My team takes care of ensuring customers are quickly setup in the platform and that they can quickly and effortlessly use the platform to help grow their business.
    View
  • Godaddy
    Head Of Account Management Services
    Godaddy Dec 2017 - Apr 2021
    Tempe, Az, Us
    Helping create thriving local economies by leading the GoDaddy Social's Account Management Servies including; Account Managers, Retention Specialists, Customer Support Specialists, and Collections Specialists. Day to day activities ensures that all GoDaddy Social customers have a long and successful partnership and get the most value from our industry-leading Word of Mouth marketing solution. Our solution is purposefully built for local businesses as a "Do It For You" service that is Tech-Enabled and People Powered and helps local business owners get new customers, protect their reputation and save them precious time so they can focus on running their business.
    View
  • Main Street Hub
    Vp Sales
    Main Street Hub Sep 2016 - Nov 2017
    Austin, Tx, Us
    Helping local business owners double down on word of mouth marketing by providing them with innovative products and services across all leading social media platforms.
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  • Humanify
    Vp Global Sales
    Humanify Jul 2014 - Sep 2016
    - Sales Lead Management (Direct and Partner Support)- Marketing Activities including web site, collateral, and analyst relations- Manage team of product managers to set product priorities- Develop user stories to support agile software development priorities- Market analysis of trends in emerging technologies
  • Clickfox
    Vp Marketing
    Clickfox Mar 2012 - Jun 2014
    -Sales Lead Management-Marketing Events-Public and Analyst Relations-Manage overall Product Management process-Gather and analyze feedback from sales, development and customers-Develop requirements documents, use cases and messaging for new product features based on customer and market feedback.-Become an expert on other products in the marketplace
  • Convergys
    Sr. Director Global Gts Solutions
    Convergys May 2010 - Mar 2012
    Assisting the Convergys Global GTS Sales team in discovery and developing the technology solutions that help customers achieve improvements in their cost to serve, customer experience and overall business productivity.
  • Jgc Solutions Inc
    President
    Jgc Solutions Inc Sep 2006 - Jun 2010
    Consulting services that drive process and productivity improvements to customer care, sales and technology organizations.Specialties include; operational analysis of the cost drivers around supporting customer service through call driver analysis, workforce optimization, and coaching process effectiveness. Experience: Managed large multiple site organizations for Fortune 100 companies as well as for leading Business Process Outsourcing organizations. Jeff has industry experience in Sales and Customer Support for wireless, local, long distance and broadband companies, digital pay TV service companies and consumer and business hardware and software solutions. Jeff has also implemented Work@home Agent solutions, leading edge Training Delivery solutions, Coach Certification programs and Open Book Management strategies for customer support organizations.
  • Echostar
    Vp Operations
    Echostar May 2005 - Sep 2006
    Englewood, Co, Us
    Developed process improvements for care organization that resulted in a 25% reduction to customer care costs while increasing customer satisfaction and employee satisfaction. Lead West Customer Service region that included 7 care sites and over 5000 employees.
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  • Startek
    Vp Operations
    Startek 2002 - 2005
    Denver, Co, Us
    View
  • Ineto
    National Director Sales
    Ineto 2000 - 2002
    Provided on demand, cloud based contact center infrastructure to small and midsize contact centers.
  • Mci
    Director Operations
    Mci 1987 - 2000
    Basking Ridge, Nj, Us
    View

Jeff Gossman Skills

Crm Saas Product Management Cloud Computing Management Customer Experience Process Improvement Customer Satisfaction Vendor Management Sales Program Management Analytics Strategic Partnerships Telecommunications Contact Centers Selling Customer Interaction Sales Management Call Centers New Business Development Contact Center Operations Business Process Improvement Wireless Process Optimization Sales Operations Start Ups Consulting Enterprise Software Lead Generation Business Development Contact Center Optimization Go To Market Strategy Managed Services Thought Leadership Unified Communications Bpo Coaching Strategic Account Selling Customer Centric Selling

Jeff Gossman Education Details

  • University Of Iowa
    University Of Iowa
    Education With Jazz Emphasis
  • Waterloo Columbus
    Waterloo Columbus

Frequently Asked Questions about Jeff Gossman

What company does Jeff Gossman work for?

Jeff Gossman works for C-To-B Suite

What is Jeff Gossman's role at the current company?

Jeff Gossman's current role is Strategic Advisor.

What is Jeff Gossman's email address?

Jeff Gossman's email address is je****@****ddy.com

What is Jeff Gossman's direct phone number?

Jeff Gossman's direct phone number is +130374*****

What schools did Jeff Gossman attend?

Jeff Gossman attended University Of Iowa, Waterloo Columbus.

What are some of Jeff Gossman's interests?

Jeff Gossman has interest in Exercise, Social Media, Home Improvement, Personal Development, Shooting, Reading, Gourmet Cooking, Sports, Home Decoration, Networking.

What skills is Jeff Gossman known for?

Jeff Gossman has skills like Crm, Saas, Product Management, Cloud Computing, Management, Customer Experience, Process Improvement, Customer Satisfaction, Vendor Management, Sales, Program Management, Analytics.

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