Jeff Griffin Email & Phone Number

Charlotte, North Carolina, Us

Governance and Control First Line (LOD1) Risk Advisor for Enterprise Technology. Responsible for a range of Risk Management Activities including Issues Management, Regulatory and Audit Engagement, Governance, Policies, Change Risk Management, Controls (including Assessments), and Risk and Performance Indicators. Special focus areas include Truist Long Game, Internal and External APIs, Cloud, Distributed Ledger, and Artificial Intelligence Modelling.

Charlotte, North Carolina, Us

LOD1 Risk Advisor covering FDX Open Banking API and external Developer Portal, Truist Assist (Chatbot), Digital Workflow Automation, Consumer Banking - including web and mobile channels, Wealth Banking and Commercial Digital Banking. Responsibilities included Audit and Regulatory engagement, Issues Management, Change Risk Management, Policy and Governance.

Charlotte, Nc, Us

Product Owner/Manager for BB&T's Online and Digital Properties, focusing on Authentication, Access, and Cyber Security. Defined the overall Authentication Strategy and Roadmap. Led a large cross functional team that included CyberSecurity, Agile Technical Development, UX (including both design and research) and LOD1 and LOD2 Risk Partners to improve the Authentication client experience. Maintained Regulatory FFIEC compliance while streamlining the client Authentication experience and maintaining a secure and responsive platform. Data driven and hands-on approach drove Authentication related call volumes down 90% over a three year period.Implemented comprehensive availability monitoring with centralized alerting that defined uptime metrics for the digital platforms.During this time period, BB&T won numerous consumer awards for their mobile and web digital experience and Authentication ease of use and Availability monitoring played a key role in our collective success.

Charlotte, Nc, Us

Estimated and specified performance metrics for new applications and upgrades to existing applications. Used Splunk and other tools to measure final performance.

Mooresville, Nc, Us

Led a staff of 80 full-time, contract, on/off shore resources for Lowe's Home Improvement. Managed the development of the Mobile Portfolio including consumer and associate facing native iOS and Android applications and mobile web. Grew install base to 5M+ apps across platforms and mobile web to 10M+ users per month. Implemented Agile process improvements for project workflow, quality, and portfolio management. Implemented crash analytics tooling that produced clear data to prioritize resources to drive continuous improvement. This effort resulted in app rating improvements of 2+ stars in a single year.

Charlotte, Nc, Us

Managed the cross functional development of Bank of America's Consumer facing Mobile eCommerce portfolio, including Mobile Web, Native Applications (iOS, Android, Windows 8), and mobile payments solutions. Grew the mobile team from a core four employees to a total of 20+ employees and mixed recent college graduate new hires with experienced internal transfers and professional hires. My organization included over 60 headcount including contractors and vendors.

Minato-Ku, Tokyo,, Jp

Built and managed a global team that identified, developed, and delivered complete value added mobile applications from a 4P perspective. Generated more than 150M Euro in incremental margin by using Agile development processes combined with intelligent front end loading using talented software architects and experienced product managers.

Minato-Ku, Tokyo,, Jp

Headed up Technical Delivery and Support for all Sony Ericsson Products sold through France Telecom/Orange. Managed a dispersed team of 10 across 5 countries to ensure on time delivery and excellent product quality. Orange was a 1B Euro YoY Revenue account for Sony Ericsson across 12 countries with dozens of handset models placed and hundreds of thousands sold. Worked at the Executive Level to build relationships and solve both business and technical issues.

Minato-Ku, Tokyo,, Jp

Technical Product Management for Handset Features for large Telcos - including Java and Device Management. Defined J2ME JSRs 248, 249, and 232 and served on the JCP Executive Committee.

Armonk, New York, Ny, Us

Product Managed IBM Device Management Server offering for large international Telcos. Defined strategic direction and executed marketing, messaging, alliances, prioritization. Helped define Software Updates Over-The-Air for the mobile industry.

Marietta, Georgia, Us

Founded a proximity technology company focused on defining and building value added applications for the wireless marketplace.

Kista, Stockholm, Se

Based in Tokyo. Developed applications for the Japanese mobile phone market (NTT DoCoMo and NCC).

Chicago, Illinois, Us

Created embedded telecommunications software for the Japanese digital mobile phone market.

Mba, Business

Japanese, Society, Culture, Politics, Business

B.S., Computer Science

High School Diploma