Jeff Griffin

Jeff Griffin Email and Phone Number

SVP @ Truist | Governance and Control Officer @ Truist
Jeff Griffin's Location
Concord, North Carolina, United States, United States
Jeff Griffin's Contact Details
About Jeff Griffin

With over 20 years of experience in the financial services and telecommunications industries, I have successfully led and managed digital platforms, risk management, and business development initiatives for global and domestic clients. My core competencies include product portfolio management, strategic planning, change management, business acumen, integrity and trust, product introduction, partnerships, contract negotiations, organizational design, revenue generation, and customer relations.Currently, I serve as a Senior Vice President and Governance and Control Senior Risk Advisor for Enterprise Technology at Truist. I perform LOD1 Risk Management duties across multiple technology functions. Previously, I was a Vice President and Product Manager for Authentication, Cybersecurity, and availability for Digital Channel at BB&T, where I helped optimize the product performance and user experience of the digital banking platforms to deliver a world class authentication experience across all digital channels while maintaining a secure and responsive environment. My mission is to leverage my expertise in digital platforms, risk management, and business development to deliver measurable, impactful and value-added solutions and services to customers and stakeholders.

Jeff Griffin's Current Company Details
Truist

Truist

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SVP @ Truist | Governance and Control Officer
Jeff Griffin Work Experience Details
  • Truist
    Svp Senior Governance And Control Risk Advisor Enterprise Technology
    Truist May 2022 - Present
    Charlotte, North Carolina, Us
    Governance and Control First Line (LOD1) Risk Advisor for Enterprise Technology. Responsible for a range of Risk Management Activities including Issues Management, Regulatory and Audit Engagement, Governance, Policies, Change Risk Management, Controls (including Assessments), and Risk and Performance Indicators. Special focus areas include Truist Long Game, Internal and External APIs, Cloud, Distributed Ledger, and Artificial Intelligence Modelling.
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  • Truist
    Vice President, Governance And Control Risk Advisor For Truist Digital Channels
    Truist Dec 2019 - Jan 2023
    Charlotte, North Carolina, Us
    LOD1 Risk Advisor covering FDX Open Banking API and external Developer Portal, Truist Assist (Chatbot), Digital Workflow Automation, Consumer Banking - including web and mobile channels, Wealth Banking and Commercial Digital Banking. Responsibilities included Audit and Regulatory engagement, Issues Management, Change Risk Management, Policy and Governance.
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  • Bb&T
    Platform Development Manager/Product Owner Authentication
    Bb&T Nov 2015 - Dec 2019
    Charlotte, Nc, Us
    Product Owner/Manager for BB&T's Online and Digital Properties, focusing on Authentication, Access, and Cyber Security. Defined the overall Authentication Strategy and Roadmap. Led a large cross functional team that included CyberSecurity, Agile Technical Development, UX (including both design and research) and LOD1 and LOD2 Risk Partners to improve the Authentication client experience. Maintained Regulatory FFIEC compliance while streamlining the client Authentication experience and maintaining a secure and responsive platform. Data driven and hands-on approach drove Authentication related call volumes down 90% over a three year period.Implemented comprehensive availability monitoring with centralized alerting that defined uptime metrics for the digital platforms.During this time period, BB&T won numerous consumer awards for their mobile and web digital experience and Authentication ease of use and Availability monitoring played a key role in our collective success.
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  • Bank Of America
    Performance Architect
    Bank Of America 2013 - 2015
    Charlotte, Nc, Us
    Estimated and specified performance metrics for new applications and upgrades to existing applications. Used Splunk and other tools to measure final performance.
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  • Lowe'S Home Improvement
    Senior Project Manager Mobile
    Lowe'S Home Improvement Aug 2012 - Jul 2013
    Mooresville, Nc, Us
    Led a staff of 80 full-time, contract, on/off shore resources for Lowe's Home Improvement. Managed the development of the Mobile Portfolio including consumer and associate facing native iOS and Android applications and mobile web. Grew install base to 5M+ apps across platforms and mobile web to 10M+ users per month. Implemented Agile process improvements for project workflow, quality, and portfolio management. Implemented crash analytics tooling that produced clear data to prioritize resources to drive continuous improvement. This effort resulted in app rating improvements of 2+ stars in a single year.
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  • Bank Of America
    Vice President Mobile Application Development
    Bank Of America Mar 2011 - Aug 2012
    Charlotte, Nc, Us
    Managed the cross functional development of Bank of America's Consumer facing Mobile eCommerce portfolio, including Mobile Web, Native Applications (iOS, Android, Windows 8), and mobile payments solutions. Grew the mobile team from a core four employees to a total of 20+ employees and mixed recent college graduate new hires with experienced internal transfers and professional hires. My organization included over 60 headcount including contractors and vendors.
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  • Sony Ericsson
    Head Of Installable Apps Management
    Sony Ericsson Jan 2009 - Dec 2010
    Minato-Ku, Tokyo,, Jp
    Built and managed a global team that identified, developed, and delivered complete value added mobile applications from a 4P perspective. Generated more than 150M Euro in incremental margin by using Agile development processes combined with intelligent front end loading using talented software architects and experienced product managers.
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  • Sony Ericsson
    Head Of Customer Portfolio Management - Orange (France Telecom)
    Sony Ericsson Jan 2008 - Jan 2009
    Minato-Ku, Tokyo,, Jp
    Headed up Technical Delivery and Support for all Sony Ericsson Products sold through France Telecom/Orange. Managed a dispersed team of 10 across 5 countries to ensure on time delivery and excellent product quality. Orange was a 1B Euro YoY Revenue account for Sony Ericsson across 12 countries with dozens of handset models placed and hundreds of thousands sold. Worked at the Executive Level to build relationships and solve both business and technical issues.
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  • Sony Ericsson
    Application Planning
    Sony Ericsson 2004 - Jan 2008
    Minato-Ku, Tokyo,, Jp
    Technical Product Management for Handset Features for large Telcos - including Java and Device Management. Defined J2ME JSRs 248, 249, and 232 and served on the JCP Executive Committee.
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  • Ibm
    Product Manager
    Ibm Jul 2000 - Oct 2003
    Armonk, New York, Ny, Us
    Product Managed IBM Device Management Server offering for large international Telcos. Defined strategic direction and executed marketing, messaging, alliances, prioritization. Helped define Software Updates Over-The-Air for the mobile industry.
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  • Bluelinx, Inc.
    President/Ceo
    Bluelinx, Inc. 1999 - 2000
    Marietta, Georgia, Us
    Founded a proximity technology company focused on defining and building value added applications for the wireless marketplace.
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  • Nippon Ericsson K.K.
    Software Engineer
    Nippon Ericsson K.K. May 1997 - Aug 1999
    Kista, Stockholm, Se
    Based in Tokyo. Developed applications for the Japanese mobile phone market (NTT DoCoMo and NCC).
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  • Motorola
    Software Engineer
    Motorola Oct 1995 - May 1997
    Chicago, Illinois, Us
    Created embedded telecommunications software for the Japanese digital mobile phone market.
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Jeff Griffin Skills

Mobile Devices Mobile Applications Product Management Mobile Technology Telecommunications Wireless Strategy Software Development Management Cross Functional Team Leadership Product Development Mobile Communications Business Development Agile Methodologies Software Project Management Leadership E Commerce Strategic Planning Product Marketing Cloud Computing Android Project Portfolio Management Team Leadership Mobile Internet Product Launch Strategic Partnerships Start Ups Testing Mobile Strategy Requirements Analysis Vendor Management Solution Selling Agile Project Management Location Based Services Product Lifecycle Management Channel Partners Solutions Marketing Risk Management Organizational Development Mobile Mobile Payments Nfc Mobile Software Mobile Commerce Channel Management Mobile Marketing Product Life Cycle Management Product Strategy Contract Negotiation Wireless Technologies

Jeff Griffin Education Details

  • Unc Kenan-Flagler Business School
    Unc Kenan-Flagler Business School
    Business
  • J.F.Oberlin University
    J.F.Oberlin University
    Business
  • University Of North Carolina At Charlotte
    University Of North Carolina At Charlotte
    Computer Science
  • Charlotte Country Day
    Charlotte Country Day
    High School Diploma

Frequently Asked Questions about Jeff Griffin

What company does Jeff Griffin work for?

Jeff Griffin works for Truist

What is Jeff Griffin's role at the current company?

Jeff Griffin's current role is SVP @ Truist | Governance and Control Officer.

What is Jeff Griffin's email address?

Jeff Griffin's email address is to****@****ail.com

What schools did Jeff Griffin attend?

Jeff Griffin attended Unc Kenan-Flagler Business School, J.f.oberlin University, University Of North Carolina At Charlotte, Charlotte Country Day.

What skills is Jeff Griffin known for?

Jeff Griffin has skills like Mobile Devices, Mobile Applications, Product Management, Mobile Technology, Telecommunications, Wireless, Strategy, Software Development, Management, Cross Functional Team Leadership, Product Development, Mobile Communications.

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