Jeff Rogers Email & Phone Number

Annandale, Va, Us

As the Change Management and Training Lead at PingWind, I spearhead initiatives to support the Department of Veterans Affairs (VA) Veterans Benefits Administration (VBA) through the Solutions Delivery Center of Excellence (COE) program. My role is pivotal in assisting various VBA Lines of Business and Staff Offices by devising and implementing tailored solutions utilizing top-tier SaaS/PaaS offerings at the VA.Key Achievements:• Strategic Planning: Developed and executed a comprehensive Change Management Plan for upcoming product deployments, ensuring seamless integration and adoption.• Performance Metrics: Established Change Management Measures and Metrics to evaluate product success, fostering increased customer buy-in and confidence.• Communication Expertise: Formulated and implemented Communications Plans, outlining the approach and strategy for product deployment, ensuring clarity and alignment across teams.• Training Development: Crafted and delivered end-user and train-the-trainer materials, including User Guides, Documents, Presentations, Audio Clips, Videos, and Web-Based Training, to enhance user proficiency and engagement.• Knowledge Management: Created, implemented, and managed a knowledge base repository, centralizing information and resources for efficient access and utilization.• Leadership: Led the creation of training materials and conducted virtual training sessions for end-users and train-the-trainer initiatives, promoting effective knowledge transfer and skill development.

Santa Clara, California, Us

As the Senior Product Trainer at Eightfold, I led the charge in delivering impactful training and fostering robust user communities for the Talent Intelligence Platform. My expertise in end-to-end project management and effective communication culminated in highly acclaimed monthly webinars and virtual training programs, earning positive feedback, repeat business, and high customer satisfaction ratings.Key Achievements:• Customer Training: Successfully conducted virtual training for over 30 customers, resulting in a 25% increase in platform adoption and a 95% customer satisfaction rating.• Content Creation: Created and edited over 30 micro-learning training videos for the customer-facing LMS, significantly enhancing the value derived from the Eightfold platform.• Expertise Maintenance: Maintained up-to-date industry knowledge and expertise on all Eightfold product offerings, solidifying my reputation as a trusted and knowledgeable trainer.• Mentorship: Mentored over 300 recruiters, sourcers, and hiring managers on the Eightfold Platform, maximizing ROI for client organizations and ensuring optimal platform utilization.

San Jose, Ca, Us

As a Customer Success Manager for Adobe's Captivate Prime, I was dedicated to ensuring the timely resolution of technical queries and issues, maintaining high customer satisfaction ratings, and regularly updating the Adobe leadership team. My commitment to customer success and accountability led to improved product adoption and solidified my reputation as a trusted and reliable partner.Key Achievements:• Performance Excellence: Delivered plans that surpassed internal KPIs, resulting in a 25% increase in product adoption and a 15% improvement in customer satisfaction ratings.• Client Relations: Established and nurtured strong relationships with a diverse range of clients, including learning managers, directors, and chief learning officers, showcasing professionalism and expertise.• Strategic Impact: Developed and implemented multi-phase Learning & Development (L&D) strategies for 75 strategic enterprise customer accounts, representing $7.8 million in annual revenue, leading to enhanced learning outcomes and organizational impact.

Tampa, Fl, Us

As a seasoned change management and learning lead at TECO Energy, I played a pivotal role in driving change and ensuring the successful implementation of SAP ERP and CRM systems, as well as corporate mergers. My expertise in stakeholder engagement, training program design, and end-to-end training process management ensured seamless execution and impactful results.Key Achievements:• Project Leadership: Led change management for two major SAP implementation projects (ERP and CRM,) impacting over 1.3K team members and 1.4M customers in Florida, driving successful adoption and positive business outcomes.• Program Development: Directed a blended supervisor development program, recognized as a best practice at Skillsoft's Perspectives 2014 & 2015, resulting in measurable improvements in leadership effectiveness and employee engagement.• eLearning Administration: Oversaw eLearning and LMS administration, initiating a successful rebranding and awareness campaign that led to a 431% increase in eLearning accesses and a 201% rise in utilization.• Training Excellence: Known for my skills as a speaker, trainer, and facilitator, I led train-the-trainer sessions and mentored interdepartmental team members on public speaking skills, enhancing organizational capabilities and driving results.• Change Management: As the training lead for the New Mexico Gas Company integration team, I designed and facilitated a change leadership training program, ensuring the successful adoption of new systems and processes.

Master Of Science (Ms), Management

Bachelor'S Degree, Management

Associates Degree, Avionics Systems Technology

Associates Degree, Instructor Of Technology And Military Sciences