Jeff Grosse Email & Phone Number

Remote

Greater Minneapolis-St. Paul Area

Leverage Salesforce and adjacent technology to share technical, consultative, and business expertise to all levels of the Traction on Demand organization. Collect inputs of projects completed, success achieved, challenges solved, and collective wisdom of the crowd so that information can emerge when and where users need it, without friction. Part archeologist, part archivist, part technologist, all excited to share.

Greater Minneapolis-St. Paul Area

Bringing 20 years of contact center experience, I build actionable strategy to leverage Salesforce Service Cloud to improve operational effectiveness and create a more nimble support organization. I provide a healthy dose of challenge to the way things have always worked in a support team while going deep with users to find areas of incremental improvement that lead to more satisfied agents and well supported customers. We can improve service and I'm here to help you get it done. Along the way, I want to raise up a strong team of cloud technologists to improve the effectiveness of the organizations we touch.

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient contact center. Hosted by Salesforce MVPs, Jeff Grosse and Cheryl Feldman, you'll learn the features of Service Cloud, ways to extend functionality with the AppExchange, and hear the success stories that Service Cloud customers have experienced in their company.

I created a blog dedicated to spreading news, views, and tips about on demand CRM; sharing information with the ever growing customer base of Salesforce.com.

I founded the Salesforce Channel to amass the single largest collection of videos about Salesforce.com products, partners, and education. Today, videos exist all over, but how do you find them, know when new ones are posted and which ones are the best? Watching the Salesforce Channel you'll find it all in one place and you can contribute.

Technical architect for Salesforce.com deployment to 800 users in sales, marketing, professional services, product management, finance, and legal departments.

Technical architect for mission critical support systems and agent of change.

Led support team responsible for fielding and resolving external customer issues.

Diagnosed and solved installation and configuration issues on Lawson technology environmentsfor customers.

I founded the Twin Cities Salesforce.com User Group out of a desire to connect with people in my area about how they were getting value out of their investment in Salesforce. Participation came from all walks of Salesforce life, including Sales, Marketing, Executives, Administrators, IT, and Developers, with one purpose; to share what they've learned.

Customer technical support for hardware, software and operating systems of Micron servers, laptops, and PCs.