- Managing an aggressive effort & schedule to move 37 applications in to IAMOnline in 8 months- Working alongside Deloitte technical team members during all project phases - Own all agency level project components and reporting

Helping individuals achieve personal and professional success by preparing them for job interviews and public speaking events. In addition I provide mentoring and planning for those looking to achieve a particular professional goal.“GET THE INTERVIEW, ROCK THE INTERVIEW, GET THE JOB!"1. Get the Interview – review and suggest changes to make your resume stand out and provide more valuable information to hiring managers.2. Rock the Interview – prepare individuals through a series of mock interviews, coaching, and clothing attire selection.3. Get the Job – coach individuals on negotiating salary and benefits once an offer is in hand.

- Manage changes and upgrades to five critical applications used by suppliers and GM employees- Serve as Scrum Master for two development teams utilizing the Scaled Agile Framework (SAFe)- Leveraging technology such as Azure Dev Ops and IT Service Manager- Total of 32 deployments across 12 features in 2022

The Identity & Access Management team owns and manages the HHS Enterprise Portal. Our team is on the front line of technology, security, and identity management for the State of Texas. The Enterprise Portal is a critical application used by everyone from state staff, law makers, contractors, and the citizens of Texas.- Lead and manage all aspects of infrastructure changes for the HHS Enterprise Portal- Manage a team comprised of three system analysts and one network architect- Manage upgrades to 8 on-premises IBM appliances and 112 virtual machines at two data centers- Support larger projects to strengthen the agency’s security posture with robust identity management solutions- Working to move to a DevOps infrastructure utilizing Jenkins, GitLab, and Elk to leverage automation and increase efficiency - Participated in emergency configuration and distribution of 4,000 laptops in response to COVID-19

- Lead and managed all aspects of deployments for the agency’s flagship application - HHS Enterprise Portal- Work with stakeholders to ensure seamless operation of critical interlocking applications - Utilize a hybrid development methodology of Waterfall and Agile Scrum using JIRA to manage projects & tasks- Follow the Software Development Lifecycle (SDLC) model for development, testing, deployment, and changes - Managed four security projects related to secure VPN access and privileged identity management in 2019- Managed 8 full releases, 2 maintenance releases, and 2 critical outages in 2019

• Coordinate and manage all aspects of software application release, testing, and post deployment support for the Texas Department of Family and Protective Services - Records Management Group (RMG).• Located on-site with executive agency sponsors and stakeholders to provide immediate support and customer facing relationship building.• Provide support and troubleshooting for Neubus applications with DFPS RMG end users. Including but not limited to issue reproduction, phone/email support, and training.• Report directly to Neubus Executive Leadership providing project updates and facilitate relationship building opportunities.

Configuration Services provides a high value add to our customers purchasing desktop, laptop, and tablet computers by letting us load their custom image and configure their systems in the factory. This saves valuable time and money during the deployment of systems and creates a positive experience for the end user. These services include asset tagging, asset reporting, BIOS settings, custom image loading, and accessory drop in the box. • Manage the scoping, creation, engineering, and maintenance of customer projects for configuration services.• Support the Major Public Account (MPA) set that is made up of state and local government and educational institutions in the north central, southeast, and southwestern United States.• Travel onsite to support local customers in the Austin area and capture in person feedback of our performance and services.• Completed and booked revenue against 176 new projects from June 2013 – May 2014.• As of May 2014 my MPA account set contained approx. 220 customer accounts and represented approx. 350 active projects.• Delivered 42 projects for Q1 2014 with another 33 complete and 14 inflight for Q2 2014.• Received an average of 9.6/10 surveyed customer satisfaction for Q1 2014.

Managing existing customer upgrades and changes via the cross sell channel. These can include but are not limited to online bill pay products, voice banking, single sign on sessions, micro-deposits, remote deposit capture, and tokens. I not only want to provide a satisfactory project implementation experience for my customers but I want them to be amazed by what Q2 does and how we do it. From November 2012 to April 2013 I have successfully implemented six projects. As of April 2013 I have six projects in flight with four more projects ready to start in the next 30 days. The complexity of these projects range from an 8 to 12 week implementation time frame.

I was the sole pilot execution project manager working with a team to transform the healthcare delivery model. My primary role was to pilot/prototype ideas brought to us by physicians, executive leadership, and the community. These prototypes were to be centered around increasing patient health success across the full range of medical specialties while decreasing the cost of healthcare. The CDIC is a new organization within Seton with so many possibilities ahead of us.

• Coordinate equipment manufacturing, technician scheduling, vendor participation, and customer site readiness.• Manage deployment logistics, project resources, and communications on all levels.• Provide solutions to various issues while meeting and exceeding customer expectations.• Provide training to new and existing team members in all areas of the Dell Services Support Center, project management, processes, and best practices.• Subject Matter Expert for Changepoint online project management tool.• Lead PM of the 90 Day Managed Deployment Bundle Offering for US and Canada.• Lead IPM for MD Transformation Initiative.AWARDSProject Manager of the Quarter - Q1 2011Quarterly Initiative Award - Q1 2011 and Q3 2011Customer Experience Champion - Q3 2011

• Process policy changes including term conversions, underwritten changes, decreases, calculate premiums, and determine possible tax consequences on desired changes.• Assist and train agents with associated changes in a tech support type of role.• Developed solutions, processes and procedures with corporate team to address issues affecting efficiency.• Faciliated classes for employees transferring to the Austin regional office from other regional office locations.