Chief Technology Officer & Chief Information Security Officer
CurrentI was promoted to CTO of WayPath and became a member of our Senior Leadership Team when the division was spun off from SingleStone in 2019 to focus on customer experience platforms. I oversaw the technical integration of WayPath’s 3 solution areas of customer relationship management (CRM), customer communication management (CCM), and content management systems (CMS). I develop and execute on technical strategies aligned to business goals internally and for key customer accounts. As CISO of WayPath, I lead all security and risk reviews on all external software.𝗦𝗲𝗹𝗲𝗰𝘁 𝗥𝗲𝘀𝘂𝗹𝘁𝘀:✓ TECHNICAL STRATEGY & STRATEGIC GROWTH: I increased the number of multi-solution customer accounts by leading the technical integration of our 3 customer experience solution areas. I developed new processes and helped to train the sales team to sell multi-solution packages. ✓ DIGITAL STRATEGY: I have led 25+ audits for SEO, ADA compliance, and UX consistency. ✓ CUSTOMER SATISFACTION: I consistently receive a 5/5 rating from our customers for my technical leadership.✓ TALENT RETENTION: I retained 100% of my team through the COVID-19 pandemic in part by leading initiatives such as taking the company fully remote.✓ THOUGHT LEADERSHIP: I talked to 50+ marketing leaders at the 2022 Sitecore Symposium about maximizing value from the Sitecore platform.✓ SECURITY & COMPLIANCE: I founded WayPath's security program and led the journey to obtain our SOC 2 Type 2 attestation so that we can work with larger clients.
