Jeff Harvick Email & Phone Number

Round Rock, Texas, US

We create fully furnished, livable spaces for individuals in-between homes, students, relocations, temporary job assignments, insurance losses requiring temporary living arrangements, or large group projects. Exceptional customer service to assist with the transition into a temporary living space to create a home away from home.

St Louis, Missouri, US

Mid America Specialty Services has been providing commercial restoration and maintenance services on architectural metal, stone, and wood surfaces in commercial real estate class A buildings since 1985. Responsible for scheduling, customer service, and quality assurance with clients in the Dallas and Fort Worth markets.

• Managed all operational aspects of the business including budgeting, marketing, human resources, and sales. Created and managed social media platforms on Google, Facebook, and Instagram.
• Provided concrete restoration services, staining resurfacing, and vertical concrete solutions.
• Launched start up business to generate 6-figure sales by gaining new customers.
• Persuasively overcame customers concerns about product viability through combination of techniques that included product demonstrations, a strong guarantee, and referral lead generation.
• Hired, trained, and supervised estimators and installers, providing job safety guidelines, customer interactions, and effective presentation of project estimates.

Austin, TX, US

• Primary leadership role in all aspects of business development, product/service presentations, direct marketingefforts, and revenue generation. Provided cultivation of key partnerships and generated strategic plans to.
• Successfully implemented a delivery checklist to ensure standardization and process improvement for all clientele.
• Expanded the business into new markets and increased company market share by 20%.
• Effectively identified inefficiencies and provided recommendations for process improvements.
• Hired and trained new staff.
• Set up operations, including hiring, training and managing hourly and salaried staff.

• Reported to the Chief Executive Officer. Oversaw the sales and operations for the business in the Dallas/Fort Worth and Austin regions. Integrated functional strategies, utilizing business expertise to reach financial.
• Increased revenue by 32% within two years through relationship development and maintenance. Provided high level of customer service and follow through. Provided incentives for both existing and new clients.
• Raised profits by 270% by improving effective inventory management and operational execution.

Grand Prairie, Texas, US

• Managed the day-to-day operation, which included implementing efficient strategies to improve processes and reduce costs. Managed performance of branch employees with emphasis on productivity, efficiency, and service.
• Managed daily operations of profit center generating $5.5M in annual revenue.
• Overhauled maintenance inventory, yielding an $1.2M reduction in expenses.
• Increased motor coach utilization by 11%.
• Created exclusive partnership agreements with clients leading to a $225K increase in charter sales during the economic downturn.

Personally supervise 17 direct report managers overseeing 475 employees and a fleet of 7,500 vehicles generating $120 million in annual revenue. Supervise operations, revenue and market growth, expense control, forecasting, human resources, customer relations, and in-house maintenance department. Revenue and Profit EnhancementImproved days to sale for.

P & L responsibility for the Louisiana and Mississippi region with 18 airport and suburban locations with $50 million in annual revenue and similar responsibilities as detailed above. Led and managed staff of 13 direct reports, indirect staff of 250, and fleet of 4,700 vehicles with oversight for operations, revenue and market growth, expense controls.

Selected to turn around failing operation. Challenges included unmotivated, disgruntled work force resulting in low productivity and dismal customer service. Supervised nine managers, 120 employees, and 3,100 vehicles generating $36M in annual revenue. Directed a change in culture to improve customer service from 8th worst in the United States to #1 in top.