Manage operations, nurture business relationships, and oversee employee training using our internal systems and communication platforms. Develop and update company-branded forms, flyers, and presentations as needed.

Freelance part-time position editing videos for The Fantasy Doctors YouTube Channel. Responsibilities include trimming video, audio, adding promotional graphics and motion graphics by use of green screen, designing a thumbnail for each video, and uploading content to the YouTube channel.

Senior writer and content provider in a part-time role for Footballguys.com since 2007. Footballguys is an online subscription-based website for fantasy football content and contests. Contributor to staff rankings, author of a weekly column during the NFL season, as well as countless collaborative pieces both in-season and during the offseason.

As a member of the graphics team, I primarily use Photoshop to build vehicle configurators rendering various accessories to a series of vehicle images. My body of work consists of working on General Motors, Hyundai, Kia, Nissan, and Subaru projects.

Manage operations and applications for Lending Tree Contact Center Services. Interact with product, sales, and quality assurance teams to develop and implement cost-effective, efficient processes for various contact center services. Improve agent efficiency by enabling the team to work smarter by simplifying processes and implementing new tools.Build and improve outbound and inbound call campaigns as well as integrate applications for seamless business processes and workflows.Create, maintain, and modify reporting to ensure campaigns and processes are functioning at an optimum level of performance. Certified Five9 Administrator v8, v9 - Solutions software platform in a blended contact center environment. Proficient in the following applications: Five9 administration, Salesforce, Form Assembly, Twilio, Teledrip, TreeIVR

8th-grade middle school science teacher

9th Grade Earth Science teacher