Jeff Hatin Email & Phone Number

Lexington, Massachusetts, United States

Lexington, Massachusetts, United States

Lexington, Massachusetts

• Day to day management of North America’s Senior Enterprise consulting engineers.
• Mentor and guide employees to ensure proper training and education in product knowledge and capabilities of performing assigned duties.
• Build and deploy strategies for career growth of current team and prospects.
• Demonstrate company mission, purpose, goals, to drive team success.
• Provide escalation support for customer and interoffice interactions with team.
• Communication alignment between Enterprise level teams for customer success cohesion.

Lexington, Massachusetts

• Provide senior escalation response for team members.
• Team delegation of workload for new and existing customers
• Professional Service representation for new customers during pre and post sales cycles.
• Conduit for communication with other departments via presales support and escalation assistance.
• Management of complex Enterprise deployments.
• Provided solution scoping and pricing for new and current customers requiring Consulting engagement.

Greater Boston Area

• Mimecast Subject Matter Expert
• Gathered customer information and documentation while providing proactive progress monitoring.
• Mimecast Solution and Transition Planning - includes project initiation workshop; definition of stakeholders, roles and responsibilities; establishment of objectives; current email services review and migration plan.
• Acting as a senior resource for Implementation, Professional Services, Support, Sales, and Customer Success representatives
• Provided training on Professional Services offerings and responsibilities for US based offices.

Watertown, Massachusetts

• Customer onboarding for clients ranging from MSP engagements to Enterprise Multi Account Management
• Functioned as escalation for Support of current customers
• Provided internal Implementation team guidance and training.

Shrewsbury, MA

• Network analysis, implementation, design and support for small to mid-size businesses
• On-site and remote support for network, security and desktops
• Active directory, Server (2008, 2008R2, SBS2008, SBS2011), Exchange 2003-2010
• VMware ESXi 5, WinXP-7, Office 2007-2010
• Documentation and Client management through ConnectWise CRM
• Provided training to newly hired engineers

• Provided contracted support for Enterprise level companies
• Specialized in End User support
• Analyzed, Configured, and Supported Windows Network Devices
• Provided order support for end user handheld devices and smartphones including iPhone and Blackberry devices.
• Supported Network functionality including Active Directory and Exchange
• Assisted in Data Backup procedures for servers and pc’s using local backup options and Norton Backup Exec

Saint Albans, VT

• Provided support for 600+ end users for 13 sites across the US.
• Assisted in Network Management using Active Directory, Exchange 2003, Citrix VPN
• Managed purchasing for all hardware and software from vendors
• Utilized Remote Access for support of end user across the country

• Provided IT services in long term contract services for small to mid-size businesses in Vermont and New York
• Specialized in Roll out Project for desktops
• Assisted in EDI/XML client support
• Participated in tail migrations for telecommunication projects
• Supported end users for dialup, high-speed, and wireless internet