Client Trainer
CurrentOriginally hired as a Customer Service Specialist (CSS), I was responsible for troubleshooting Dealertrack software issues, responding to client inquiries, and providing solutions for clients via phone and email. The position also entailed onsite implementation of Dealertrack software throughout the country.I currently provide both onsite and remote Dealertrack client deployment and support assistance as a Client Trainer in Fixed Operations (Parts Department, Service Department, and Collision Centers) for dealerships of varied sizes. Client meetings, updates, and interaction with corporate and local employees are integral parts of this position.In 2022 I completed Xtime Certification to be qualified to deploy Xtime to dealerships and in 2023 I was appointed to the Cox Enterprises Green Council.