Before stepping in to manage the company, Jeff led Breakthrough Learning's effort to modernize its 30-year-old learning product, Friday Night at the ER (fridaynightattheer.com). In the last ten years, Jeff and his team have expanded the product's use to new markets, establishing it as an all-industry, internationally-acclaimed learning experience for team development, leadership coursework, quality improvement and organizational change.In the last two years, Breakthrough Learning has expanded its product line with the development of Cauzality® (cauzality.com), an online, collaborative mapping tool and a partnership with Metalog® Training Tools (metalogtools.us), bringing to the U.S. a collection of more than 30 high-quality training tools that work like "interactive metaphors" for team development and learning.