Jeff Higgins Email & Phone Number

Seattle, Washington, Us

Teamed up cross functionally to develop, and currently delivering on, a 10-year technology capital improvement program for the Seattle Mariners here at T-Mobile Park. In partnership with the King County Public Funding District and the Mariners ownership group, I have been focused on refreshing the organizations technology infrastructure and moving the organization forward with new state of the art technologies to help the Mariners with their mission of winning championships, delivering memorable experiences for our fans, and serving our community. T-Mobile Park Infrastructure projects: Wi-Fi 6 stadium upgrade, 5G buildout, Data Center refresh, Network refresh and expansion, High performance storage upgrade, AVS to VM Ware migration, Stadium wide LED board replacement, IPTV buildout, Clubhouse technology refresh, Stadium re-cabling project, Mariners Vision replacement (Jumbotron), Diamond Club and Press Club technology refresh, Sony walls, Parking garage signage and dynamic pricing, Kinetrax buildout, Hawkeye buildout.Fan Engagement projects: Control room refresh, Closed captioning upgrade, Draft room redesign, Point of sale roadmap, Grab and go technology roll out, Hatback Bar/Victory Hall buildout, 50/50 Raffle, CUE implementation, Snap partnership, All Star Game, NHL Winter Classic, Baseball one partnership build out.Internal and Employee focused projects: Conference room Teams buildout, UKG implementation, Workday implementation, Service Now implementation, Data warehouse and reporting build out.

Seattle, Wa, Us

Managed the delivery of qualified consultants to our clients while supporting the sales and recruiting teams. Responsibilities included RFI’s, RFP’s, proposals, technical interviewing and consultant onboarding. Provided onsite support for client delivery and growth as wells as team and account management at our largest clients.

Seattle, Washington, Us

Oakland, California, Us

Program lead for Enterprise ERP and Digital Transformation projects at Group Health for its merger with Kaiser Permanente. Managed team of project managers managing the migration of ERP system Lawson to PeopleSoft, with a focus on HR integration, employee experience, identity and access management and branding. The digital transformation team was focused on the development of all new customer facing websites and mobile applications. Responsible for all budgeting, executive communication, and status. Provided project leadership across the entire program.

Redmond, Wa, Us

Senior Technical Product Development Manager – NumberSync for Android Tablet and Wearables Jan 2016 – June 2017Delivered suite of new services and devices allowing for IP based softphone capabilities on Android tablets and wearables.

Seattle, Us

Technical Portfolio Manager – LTE Rich Content Services Jan 2014 – Dec 2014Providing technical program leadership on entire suite of next generation, IP based, consumer services including Voice over LTE, IR94 Video, IP Messaging, User Capability Exchange, IP based Soft Phone, Multi-sim single identity (NumberSync) and Inter-carrier Interoperability of these services.

Bellevue, Washington, Us

Technical Product Manager – Mobile Video Services (IR94) April 2011 – Dec 2013Managed cross-organizational product development efforts to implement new IR94 video chat service on AT&T’s LTE network. Responsibilities included all activities required for the definition, development, and implementation of the product including: requirements specification, product & technology development processes, project management, test management, vendor selection & management, budgeting, staffing, test management, and senior leadership reporting.

Seattle, Wa, Us

Product Manager – Carrier Branded Device Storefront Oct 2009 – Dec 2010Managed development of mobile media storefront and client to support new carrier branded devices. Product Manager – Carrier Media Mall Migration June 2008 – Sept 2009Managed the migration of existing carrier media storefront service and device clients to new 3rd party vendor. Program Manager – Answer Tones/Media Mall Client Feb 2008 – Sept 2008Managed the addition of new 3rd party hosted answer tone functionality into carrier storefront service as well as the development of a new device client across carrier device portfolio.Lifecycle Manager – Video Share Service October 2007 – May 2008 Lifecycle manager of two-way voice one way video service and client on AT&T IMS network.Product Manager – Home Manager Service May 2007 – Sept 2007Managed development of mobile share functionality as part of a new wire line service involving carrier branded Wi-Fi tablet device. Served as single point of contact for all of Mobility unit of AT&T.

Canberra, Act, Au

Product Manager – Home Manager Service May 2007 – Sept 2007Managed development of mobile share functionality as part of a new wire line service involving carrier branded Wi-Fi tablet device. Served as single point of contact for all of Mobility unit of AT&T.Product Manager – Mobile Share Service Sept 2006 – Sept 2007 Managed development of web-based personal storage locker and device client for user-created content, including video and pictures.Technical PM – Yahoo Mobile Experience November 2005 – August 2006Managed development of service and client for a joint venture with Yahoo providing Yahoo Mobile Experience for CES 2006. Lifecycle Manager – Instant Messaging and Mobile Email August 2005 – August 2006Lifecycle manager for mobile IM service and client for AT&T with AOL, ICQ, Yahoo and MSN. Managed service and device product roadmap, device certification, and managed carrier and vendor relationships including contracts, settlement, as well as issue resolution. Program Manager/IT Acct Management Sept. 2002 – July 2005Managed requirements and delivery of all Mobility product teams during CRM (Siebel) IT releases.

Us

Project Manager, Business Analyst, Product Manager, Sales Support Engineer, NOC Leader

Dallas, Tx, Us

Business Analyst, Project Manager, Release Manager, Systems Owner - Customer Systems HQ-ITProject Manager, Sales Channel Support, Developer, Lead Analyst - Wireless Data DivisionTechnical Support Lead - Messaging Division