Jeff Highfill Email & Phone Number

Charlotte, North Carolina, United States

Responsible for daily delivery of library materials (books, discs, laptops, electronics) as well as equipment (AV, furniture, etc.) as needed. Serve 20 Charlotte Mecklenburg library locations with circulation of 5.7 million items in fiscal year 2020. Handle all mail and shipping/receiving for entire branch system. 5am-2pm schedule.

Gastonia, Nc

Joined start-up manufacturer of adventure high-end teardrop campers. Filled numerous roles including: sales, service, human resources, purchasing, transport and most-importantly, hands-on building.

Rock Hill, Sc

13 years of progressive experience at four Tenet Healthcare entities (see chronological entries below - 2004 and 1995)* Revenue cycle management of all factors affecting A/R performance: Patient access, up-front collection, insurance verification, and procedure authorization; Billing, payment posting and refunds; Coding and medical records.* Human Resources and Payroll.* Medical staff credentialing.* Advantx database maintenance.* Facility information security officer.* Accounts payable. * Quality assurance, government reporting, and compliance.* Community and payer relationships.* Staff mentoring and supervision.

Charlotte, North Carolina Area

- Provided transportation logistics for start-up program for frail elderly - managing schedule, routes, and service for 600+ trips per week on 15 vans.- Administration of Mediture TruChart electronic health record (EHR.)- Magnet for facility IT issues: solved many locally, and provided translation / training support between users and off-site IT helpdesk(s). - Ensured timely delivery of daily food service.- Managed relationships with 3 contractors. - Assisted with site security, ID / credentialing, phone coverage, facility / equipment troubleshooting. PACE (Program of All-inclusive Care for the Elderly) is a Medicare/Medicaid program for seniors who are nursing home eligible and want to continue to live at home. Learn more about PACE at National Association site: www.npaonline.org

Charlotte, Nc And High Point, Nc

Helped start small business - home and commercial furnishings design and sourcing.- Teamed with principal owner to develop business plan.- Handled name research and branding; designed logo and website.- Secured vendor status with NC state procurement system.- Implemented budget and expense tracking.- Remained as a volunteer webmaster and process advisor to not impact business operating expenses.

Charlotte, Nc

- Account research and documentation.- Database maintenance.- Marketing material updates.- Database and Outlook synchronization.

Charlotte, North Carolina Area

- Trained and managed volunteers at local charity. - Responsible for Production area, providing clothing and home essentials to public. - Provided group orientations / tours.- Logistics for large warehouse operating consistently at full capacity.- Developed / nurtured partnerships with employers, other agencies, faith and civic groups.- Special projects: Large-scale donation / volunteer drives.

Charlotte, North Carolina Area

Met family commitment of providing full-time parenting during preschool years. Honed my remodeling skills during this time, and took on several small to large residential projects. Returned to Tenet in 2004 with a more flexible schedule to accommodate school hours and parenting responsibilities.

Rock Hill, Sc And Charlotte, Nc

- Expanded AR Manager role to project manager / process consultant: developed training program via web (SharePoint and Healthstream) and media (on-line / hardcopy training manual, Power Point, etc.) and taught classes. Wrote queries to focus action on correct issues. Helped management team build better processes including team building, insurance approval of services, staff coaching, data quality, timely billing and documentation, patient advance directives, and up-front collections.- Worked closely with Perot Project Manager to test and tweak multi-directional interface between Meditech and downstream business and clinical systems prior to large-scale upgrade. Monitored systems post-installation - results: smooth transition. - Returned to patient advocacy program. Supervised absorption of facility financial counselors into program. Rolled out in-room wireless interview system (RAMP.)

Rock Hill, Sc And Charlotte, Nc

- Developed and implemented quality analysis program for Piedmont Medical Center's Patient Financial Services department.- Managed 40+ person department responsible for patient registration, medical authorization, room control, and co-pay collection. - Rolled out and managed new patient advocacy / medical assistance program in Southeast US. Hired and trained 16 staff at 9 hospitals in 4 states.

Charlotte, North Carolina Area

- Managed in- and out-patient cases at 12,000-patient office: Internal Medicine, OB-Gyn, Pediatrics, and Mental Health. Daily inpatient rounds and care planning. As needed rounds at rehabilitation and nursing facilities. - Full responsibility for Charlotte region Member Services: 3 staff serving 3 medical offices with 32,000 members.- Started Medicaid - HMO pilot program in Mecklenburg County. Enrolled/managed 2000+ patients. Results: primary care access and $2.4 million in premiums.

Magna Cum Laude, Bachelor Of Arts (Ba), History

Green Building And Remodeling

Left Masters Of Social Work Program To Accept Tenet Position.