Jeff Miller Email & Phone Number

Conducts comprehensive manpower and organizational analyses of a wide diversity of organizations, functions andwork processes and provide innovative, expert management consultant capabilities to improve missioneffectiveness, resource efficiency and resource savings. Reviews and analyzes budget proposals and conductsanalysis on issues of substantial scope, complexity, and impact to determine manpower impacts. · Involved in four studies--conducted workshop, position description development, collected and analyzed data, completed executive summary and out brief · Reviewed all internal processes and updated flow charts to match word documents for 100% accuracy · Developed Community of Practice (CoP) to collect, secure and download data collection*Certified in Lean Processing Techniques

Provides management consultant services. Conducts and administers symposiums, workshops, or conferences; interprets organizational surveys; analyzes organizational climates; and provides client feedback.Instructs all types of business management subjects using all styles of instruction: demonstration-performance, lecture, case study, teaching interviews, guided discussion and other teaching methods as needed. Uses multimedia and audiovisual equipment in support of educational objectives.Develops and revises curriculum materials. Monitors entire education program. Plans and organizes phases of education, student flow, and class schedules consistent with production goals and available resources.

Knoxville Tn

Instructs classes for the Business Department. Develops course syllabus, lesson plans and testing methods to reflect the appropriate level of learning. Delivers traditional classroom instruction and provides guidance and support to students requiring additional assistance. Courses taught include Human Resource Management, Industrial Organizational Psychology; Managerial Accounting, Project Management; Special Topics in Leadership and Organizational Management.

Knoxville, Tennessee Area

Directs the professional development and distributive learning function for the Training and Education Center supporting108,000 Air National Guard members. Supervises 11 employees. Responsible for the procurement of hardware/software,manages the budget, uses project management techniques and ensures the instructional system design method is followed. · Supervised staff of 11 instructors/developers. Ensures the implementation of the Instructional Design Model (ISD) for each course designed. Knowledge of Kirkpatrick's learning evaluation model · Conducted needs analysis survey to 100 training locations; able to customize training to meet demand · Designed, developed and instructed professional development courses on-site and as traveling team · Developed weekly in-house training program to ensure all staff are trained to current requirements · Maintained and managed the Learning Content Management System (LCMS)

Knoxville, Tennessee Area

Responsible for all Human Resource functions for 104 staff members to include writing policies and procedures, position andjob descriptions and vision and mission statements. Member of the Strategic Planning Team. Supervises 12 employees toinclude training manager, recruiter, and network staff. Responsible for HRIS and benefits program. · Developed recruiting "road show" to meet hiring targets and diversity goals with innovative techniques · Implemented a Transition Assistance/Employee Assistance Program saving $25,000 per year in travel · Selected as Program Manager for Air Force-wide Mission-Driven Mentoring Program · Authored four on-line surveys ­ gathered important information to meet the needs of the staff · Initial member of Air National Guard Diversity Team ­ provided technical and leadership support · Designed a career path program ­ members able to rotate positions and increase skill levels · Created sponsor program -- new employees quickly learned company mission, vision and culture · Personnel Manager of the Year 2004 ­ selected over 250 peers in same category

Instructor: Business Management

Adjunct Instructor: Business Management

length courses in classroom and multimedia based formats, provides course analysis, conduct classroominstruction, and contributes curriculum development leadership. Applies principles of Instructional Systems Design/Development (ISD) to determine appropriate training methods. Works closely with subject-matter experts. · Created touch screen kiosk for national recruiting campaign · Produced five training modules for Office of Personnel Management (OPM), Washington DC · Designed on-line leadership course for 30,000 students · Instructor-developed in-residence training for the Instructor Certification Program · Technical expert on development software; Authorware, ToolBook, Designers Edge

Assists the Director of Customer Support in the management of day-to-day sales programs. Coordinates with salesrepresentatives to track transactions, client billings and payments, and collects, analyzes, and organizes data. Responds tocustomer inquires using Internet/Intranet search engines. Assists the marketing department with publishing articles forpromotional materials. Updates computer generated sales reports. Supports strategic business units writing request forproposals, contracts, and work orders. Member of initial team to implement ISO 9000.

Analyzes, designs, develops, implements and evaluates training programs. Manages the Computer-Based Instruction (CBI)Military Education Program. Test Control Administrator for Career Development testing. Updates personnel records,reports, and data systems. Responsible for tuition assistance applications. Selected to instruct the first Leadership School.Instrumental in the Training Office being selected for Superior Performance during Air Force Quality Inspection.

Maed, Hrd

Activities and Societies: Omicron-Psi Honor SocietyHigh Honors

Mba, Management Information Systems & Productions And Operations Management

Bachelor Of Science, Human Resources Management & Business Management

Magna Cum Laude

Certificate, Distance Education

Certification, Financial Planning

Member of the International Association of Registered Financial Consultants (IARFC)