Develop and execute transformational strategy for breakthrough results.• Improved the product development process for a $2 billion global provider of software and services to vehicle manufacturers and dealers. • Conducted Agile product development training for a leading management and IT training firm, supply chain training for a $63 billion global conglomerate, and technology training for a $97 billion global financial services firm.• Advised a $48 billion global consumer packaged goods manufacturer on streamlining processes, rationalizing data, and implementing SAP. • Provided consulting for a $4 billion educational resources provider on financial reporting for a new business process, including month- and year-end close, analysis and reconciliation, and exception reporting. • Consulted with a $5 billion beverage manufacturer and distributor on a strategic data management program to document processes, identify master data, and recommend improvements. • Led website design and development projects for multiple clients, primarily mid-market manufacturers and distributors, resulting in increased revenue and improved margins. • Advisory Board member for start-up on-line pet store and library; developed 3-year operational plan.• Assisted executive team in developing business plan for start-up superstore targeting Hispanic market.

Led business transformation efforts for professional services firm, including client facing practices, industry focuses, and internal functions. • Produced 7X annual return on investment. Projects included resource management, billing, and business continuity. • Created transformation roadmaps for business units. • Established governance and methodology for transformation program. • Formed transformation network across business units to share best practices and track results. • Speaker at Business Transformation and Operational Excellence conference.

Led initiatives for business units including Target Marketing, Credit Services (including Call Center), and Vertical Markets (including Health and Automotive) of $4.8 billion global information services company. • Saved $1.5M through 2 organization redesign projects in account management and client services.• Led Lean Six Sigma project that identified 75% decrease in client onboarding time.• Improved product implementation efficiency by implementing professional services automation system.• Implemented Agile marketing and recommended improvements to Agile product development process.• Developed sales plan to increase channel sales 20%.• Increased product development pipeline by establishing innovation process.• Taught and coached project teams through Lean methodology for process improvements.

Led product development, competitive benchmarking, customer support, and training for all sourcing applications and services for largest retail industry Internet exchange (over 250 customers, including 17 of the world’s top 25 retailers).• Developed industry-leading product and service offerings, pricing structures, and sales materials.• Ensured maximum revenue from each customer by assisting sales team with business development and global customer acquisition, tracking revenue generation, and coaching account managers. • Gathered and prioritized customer use cases; directed the design, development, testing, and implementation of new systems and functionality; and ensured quality of software releases.• Consulted with customers to resolve issues, share best practices, and communicate development roadmap.• Managed development of training materials, quick reference guides in multiple languages, and documentation.

Functioned primarily as an internal consultant to a broad range of business units and functional areas. Worked with external vendors and consultants (including top management and IT firms), and developed relationships with associates at all levels (including Chairman and report-directs).Highlights:• Saved over $80 million on an annual basis• Managed multi-million dollar budgets• Led teams with over 50 people; led project with over 700 volunteers • Developed strategic plans for business use of technology, information systems, merchandise information, and Sears Volunteers• Documented process improvement, benchmarking, and strategic sourcing methodologies• Recruited and mentored new associates; initiated program to recognize associates for customer focus, intrapreneurship, and developing othersSummary:• Business units and functions (both staff and line): e-commerce, buying (hardlines and softlines; department and specialty stores), merchandising, strategic sourcing, logistics, product services, operations, marketing, public relations, finance, information technology, legal, and training• Skills (in addition to Specialties above): leadership, quality, project management, vendor relations, contract management, CPFR (Collaborative Planning, Forecasting, and Replenishment), metrics, communication, systems architecture, database management, and desktop applications• Continuing Education: Leadership Summit, Leading and Facilitating Organizational Change, Consulting Process Workshop, Reengineering: The Implementation Perspective, Process Analysis and Documentation, Sears Applied Quality, Benchmarking – A Strategic Approach, Project Management, Facilitation, and numerous self-study and systems courses • Awards: Volunteerism (Chairman’s Award), intrapreneurship, and customer service• Additional titles: Operations and Integration Manager, Quality Manager