Supervise and direct daily activities for a team of developers charged with architecting and developing a wide range of applications and tools used to support launch of new products and features. As Product Owner worked directly with Senior Leadership and business unit leaders to establish/implement end-to-end Agile/SAFe best practices, assess project specifications, define scope of work baseline, establish benchmarks, and manage production schedules. Create/maintain/monitor microservice alerts, propose solutions to resolve issues and optimize performance track, and report project status and achieved benchmarks to company Software Director. Trian and mentor Junior Developers.** As Project Manager, oversaw the development and implementation of new user interface that improved user experience and increased system performance, including MTBI, FTSR and product calibration latency.** Planned/executed 14+ new tool features/capability for 4 programs, maintaining codebase, bug, and security audits.** Serve as subject matter expert in deploying Agile method to ensure on time completion/delivery of all projects.** Decreased response time 25% by migrating code base and implementing robust Go SDK aligned service platform.** Enhanced functionality and capabilities of current/new tools used by MTTR to investigate/resolve critical issues. ** Founded and built team charged with creating alerts and standardizing monitoring of live video and cDVR processes.** Migrated AWS managed Elasticsearch to OpenSearch, maintaining custom code and group/role management access.** Handpicked by VP of Streaming Operations to analyze/review benefits of using DownDetector to monitor system health, ultimately recommended against implementation.** Devised alternative solution to DownDetector that led to the creation of a team dedicated to mining customer social media impression data.

Built solid career of achievement and promotion for worlds largest telecom company to oversee and manage the development and execution of critical software support strategies for this Fortune 100 firm with annual revenues exceeding $168.8 billion.Promoted to lead cDVR Head-End microservices scrum team charged with managing the transition/implementation of in-house cloud DVR solution. Interfaced with Cisco and internal teams to recommend use of monitoring and reporting tools used to remediate cDVR issues impacting customers. Coordinated with internal/external stakeholders to achieve all project goals. Created scripts to streamline head-end and storage systems operations. Participated in SAFe Program Increment (PI) Planning. Reported daily status reports to Video Operations leadership. ** Served as liaison to variety of business units to establish more efficient reporting functions and monitoring solutions.** Credited for creating/building Executive level dashboards used to support Sr. Leadership decision making process. ** Developed system alerts and runbooks to support the cDVR storage system in-house transition processes. ** Interacted with leadership team to advocate and promote cDVR architecture plan to support program future growth.

Played critical role in supporting the transition and acquisition of DirectTV by serving as Operations Liaison to all Scrum teams charged with developing new cDVR streaming solution. Oversaw and managed migration/onboarding of operational processes prior to and after final sale and spin off DirecTV. Participated in lab testing and system analysis to support launch of the new streaming video solution. Created non-functional requirements (NFRs) and led Scrum teams in building microservices that enabled cDVR functionality for end-users. ** Advocated for adoption of scrum teams to creation/operationalization of next generation streaming video platform. ** Served a member of several Scrum, worked diligently to embed operations requirements into development teams.** Drove process to deploy SAFe PM methodologies to ensure holistic integration of monitoring into the new platform.

Managed a diverse team that provided tier 3 support for U-verse platform technologies, including resolved Internet Application Center (IAC) and NOC escalations; supported Ad Insertion for local, national, and targeted ad insertion platforms; performed lab validation, MOP creation and risk assessments; supported RTTP, vCDN, and WEA wireless emergency alerts; managed team resources, and maintained disaster recovery/business continuity plans

Provided technical leadership in testing and validating Microsoft Mediaroom upgrades and supported infrastructure upgrades; managed all U-verse platform configuration changes and drafted changes as Gold Standard; managed multiple updates/releases for Mediaroom servers and central configuration repository /database

Worked as senior member of U-verse MSFT Lifecycle team to manage / implement Network Release upgrades to the IPTV platform. Joined team during the NR3.2 migration cycle and immediately worked to familiarize myself with the platform. Took on the role to head up blackout status validations for upgraded sites / service groups. Worked closely with other operations groups and vendors. to resolve any issues that occurred. Worked on new site / growth and validations. Became proficient in troubleshooting problems handed off by night maintenance personnel. Worked on outage prevention and resolution that where issues were caused by migration work. Became a member of the NR7.2a Black Hat team, working closely with vendor and internal labs / development team to validate and create a migration solution. As SME for NR7.2 on Lifecycle team, worked on FOA (First Office Application) of upgrade and managed technical transition from ALU driven work to AT&T personnel authored MOPs and troubleshooting tools to assist with migration issues and execution. Worked extensively to resolve issues they arose. Continued work as a black hat team member for NR9.0, beginning testing and development of solution to be presented and execution in the VHO for NR9.0 migration.