Jeff Hookie Email & Phone Number

Atlanta Metropolitan Area

• In this role I lead a team of Customer Success Managers and Onboarding Specialists providing value to our customers across multiple markets through effective onboarding, and regular touch points and strategy with our CSMs

Atlanta Metropolitan Area

Atlanta Metropolitan Area

• Partnered with a diverse group of customers from global luxury brands like Louis Vuitton and Gucci to regional retailers like Fleet Feet and Road Runner Sports to help create great guest experiences through customer flow/queue management solutions

Atlanta, Ga And Omaha, Ne

• Led teams of 9 and 8 members in Atlanta and Omaha, respectively, overseeing their performance and development• Monitored and tracked employee performance, conducted coaching sessions, and managed performance documentation• Fostered a positive team culture and facilitated the promotion of three team members within just over a year, and team performance levels on par with tenured teams• Acted as a point of contact for support escalations, ensuring customer satisfaction for the North America Staffing business

Omaha, Ne

• Acted as a bridge between Product and Support, enabling a globally diverse customer support team across product, systems, tools, and best practices• Designed and delivered content to global support teams through various channels, including in-classroom training, eLearning modules, and instructional videos• Received strong positive feedback from senior-level stakeholders for exceeding learning and engagement metrics, NPS scores, and confidence levels with learners• Promoted to senior and lead positions within 3 years due to exceptional performance

Omaha, Ne

• Partnered with customers in the Nonprofit and Small and Medium-sized Business (SMB) sectors, aligning their business goals with LinkedIn's solutions• Managed renewals, identified growth opportunities, and mitigated churn risk, resulting in successful customer outcomes• Conducted strategic conversations with company decision-makers, focusing on recruitment, hiring, and talent/employer branding efforts

Omaha, Ne

• Conducted personalized training and consulting sessions, empowering recruiters to improve their skills and maximize the value of LinkedIn's Recruiter product• Identified upsell opportunities during onboarding calls and collaborated with the sales team to drive revenue growth• Worked with the team to improve processes and promote the company's values, ensuring a positive onboarding experience for customers

Omaha, Ne

• Provided top-notch technical support and troubleshooting to LinkedIn members, delivering exceptional customer service• Proactively reached out to new members, providing product overviews and valuable tips for success

Greater Omaha Area

• Led advertising team for one weekly and one bimonthly publication while managing multiple major advertising accounts• Led the prepress production team responsible for all newspaper page layout, advertising design, and graphic design

Education record

Education record