Jeff Hooks Email & Phone Number

Montgomery, Alabama Area

• People Management Responsibilities:
• Manage routine associate situations
• Direct the work efforts and results of a team of associates
• Develop team goals and manage them for results
• Develop associates through coaching performance, completing performance reviews, goal setting and development planning
• Promote diversity and create a respectful work environmentPrimary Responsibilities:

Wetumpka, AL

• Responsible for the day to day management and issue resolution of customer networks. Responsible for the continuous monitoring and management of the customer networks to ensure alarm receipt and processing procedures.
• Test circuits, service features, trunking and equipment to make sure they are operating effectively or to determine where problem is and solution to problem.
• Configure, test and maintain LAN/WAN equipment and related services.
• Provide Tier III support per request from various constituencies. Investigate and troubleshoot issues. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies..
• Proactively monitor the company networks to detect and resolve problems and ensure uninterrupted operations of the networks.
• Plan, evaluate and execute network maintenance activities.

Montgomery, Alabama

• Provide network systems consulting services for ICS clients.
• Design, install, configure, implement and maintain vShpere 5.5.
• Upgrade and/or migrate existing Windows 2003 and 2008 Active Directory implementations and stand-alone servers to Windows 2012 server.
• VM Ware migration of stand-alone systems and upgrade of older VMware implementations to VM Ware vSphere 5.5. Installation of vCenter and vUpdate to manage hosts updates.
• SAN installation and configuration including data-stores residing on NFS volumes and iSCSI LUNs, backup and replication to off-site Disaster Recovery (DR) sites.

Montgomery, AL

• Provided engineering support for the implementation, fielding and project support to the Air Force Systems Network office for the removal of Information Transport Node (ITN) and Domain Name Service (DNS) modernization.
• Directed installation, configuration and troubleshooting of new Cisco 6509-e and Infoblox Trinzic 1410 and 4010 network services appliances at bases around the world.
• Collaboratively communicated with AFSN engineers and developed an efficient implementation and thorough test and acceptance plan.

Montgomery, AL

• Served as lead network consultant on Alabama Dpt. of Public Health STROKE system implementation project.
• Completed scheduled 6 month project in 2 months at eighteen medical facilities in the southeast region.
• Investigated, troubleshot, diagnosed and resolved network and systems related issues to ensure accuracy.
• Coordinated wireless network connectivity with medical facilities to ensure needs were clearly planned for and met.

Maxwell AFB - Gunter Annex, AL

• Served as Mid-Shift Lead Router Team Operator in support of a U.S. Air Force 26th Network Operations Squadron (26 NOS) at Maxwell Air force Base-Gunter Annex, Alabama. Responsibilities included creating, maintaining.
• Setup, configure, and troubleshoot Cisco switches and routers, supporting the largest fully meshed DMVPN in the world.
• Coordinate with military and civilian personnel to plan, support, resolve and document network infrastructure related issues
• Maintaining, operating, defending, and managing over 250+ Non-Secure Internet Protocol Router (NIPR) and 300+ Secure Internet Protocol Router (SIPR) Service Delivery Point (SDP) routers.
• Interfacing with operational customers and other team members to successfully perform integration, configuration, and maintenance of software and hardware assets in a large multi-protocol environment.

Camp Marmal, Mazar-E-Sharif Afghanistan

• Served as a Network Engineer in support of the Strategic Commercialization Project for Camp Marmal Afghanistan. Major duties included design, test and implementation of new network systems at the Tier 1 and Tier 2.
• Interfaced with operational customers “In-Theater” and other team members to successfully perform integration, configuration, and maintenance of software and hardware assets in a large multi-protocol environment.
• Setup, configure, and troubleshoot workstations, Cisco switches and routers, and other types of peripheral equipment and software.
• Coordinated with military and civilian personnel to plan, support, resolve and document network infrastructure related issues

ISAF HQ, Kabul Afghanistan

• Responsible for the day to day operations and maintenance of ISAF Headquarters’ SIPR/NIPR/CENTRIX Tier 2 Network. Provide technical and operational support for the operation and administration of network.
• Maintain and operate Tier 2 network consisting of Cisco 6509, 4500, 3750, 3560 series switches and 3800 and 2800 series routers.
• Monitor availability and reliability of LAN/WAN circuits.
• Troubleshoot LAN/WAN connectivity.
• Analyze and report outages and corrective actions to Theater Network Operations Center.
• Customer interface/user issues.

Ensures the availability of all systems required to support the DoD Medical Health System. Develops standards and criteria for assessing server performance, availability, and capacity or configuration problems. Checks key files for problems and reviews operations to ensure only valid processes are running. Reallocates resources as they become available.

Managed the network environment for all corporate servers and applications; communication, internet, intranet, portals, SharePoint, VPN and security applications. Scheduled and executed maintenance windows to minimize operational impactProvided configuration management of company server, service, application and desktop inventory to maximize system.

Managed Desktop Support contract for ICS in support of Defense Information Systems AgencyResponsible for provisioning, full life cycle management and de-provisioning of 1000 desktop and print assetsReduced mean time to repair (MTTR) from 4 weeks to 6 hours Managed licensing of software for use by DECC Montgomery. Created reports for use by Managers for.

Superintendent, Base Assistance Team - InfrastructureProvided design, integration and engineering support for 108 Air Force bases. Configured, troubleshot routers, switches, and encryption devices on unclassified and classified networks. Perform fault isolation on the base ATM or Gigabit core layer trunks and Fast Ethernet based distribution and access.

Managed seven individuals in all security aspects to protect the Air Force Intranet Control Center. Implemented and configured intrusion tools to indentify and correct security vulnerabilities with routers and various Windows based platforms. Gained a good working knowledge of the Sidewinder firewall design and implementation.

Designed, built and administered the Air Force Officer Accessions Training Schools' 300+ user NT 3.5, NT3.51, NT 4.0, Win 2000 based network. Administered the server farm consisting of Exchange, Internet Information Server 4, MS SQL Server, DNS, 3 File and Application Servers, and 4 Citrix Metaframe ServersRedesigned and replaced the Coax/Hub (Thinnet).