Jeff Hooks Email & Phone Number

Montgomery, Alabama Area

People Management Responsibilities:• Manage routine associate situations• Direct the work efforts and results of a team of associates• Develop team goals and manage them for results• Develop associates through coaching performance, completing performance reviews, goal setting and development planning• Promote diversity and create a respectful work environmentPrimary Responsibilities:• Design, support, install, and maintain local area network, wide area network, and wireless network components• Provide direction and recommendations regarding network configurations and installations• Configure or upgrade network components• Coordinate network changes and communicate with impacted stakeholders• Perform project work to update or replace network equipment• Troubleshoot complex network connectivity issues• Work on and maintain hardware components as needed, including firewalls, load balancers, routers, switches and access points• Mentor and support associates in daily tasks and troubleshooting• Work with other organizations where appropriate to assist in the resolution of infrastructure-related problems

Wetumpka, Al

Responsible for the day to day management and issue resolution of customer networks. Responsible for the continuous monitoring and management of the customer networks to ensure alarm receipt and processing procedures are followed. Responsible for the generation of customer reports as well the delivery and management of customer network changes.Essential Functions - Network: •Test circuits, service features, trunking and equipment to make sure they are operating effectively or to determine where problem is and solution to problem. •Configure, test and maintain LAN/WAN equipment and related services. •Provide Tier III support per request from various constituencies. Investigate and troubleshoot issues. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Identify, diagnose and resolve network problems •Proactively monitor the company networks to detect and resolve problems and ensure uninterrupted operations of the networks. •Plan, evaluate and execute network maintenance activities. •Maintain and support company’s LAN/WAN environmentEssential Function - Systems: •Demote/Promote new domain controllers. Setup and manage Sites and Services. Design and deploy new SMB AD domain. •Design and deploy new Exchange installations. •Troubleshoot AD replication issues, tombstones, site configurations. •Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request. •Manage and coordinate the resolution action directly with the customer. •Establish effective levels of communication with the user community including; problem resolution, network cabling errors, and scheduling. •Daily maintenance and problem resolution, operating system patches and software upgrades and routine hardware configuration. •Maintains data files and monitors system configuration to ensure data integrity.

Montgomery, Alabama

• Provide network systems consulting services for ICS clients.• Design, install, configure, implement and maintain vShpere 5.5.• Upgrade and/or migrate existing Windows 2003 and 2008 Active Directory implementations and stand-alone servers to Windows 2012 server. • VM Ware migration of stand-alone systems and upgrade of older VMware implementations to VM Ware vSphere 5.5. Installation of vCenter and vUpdate to manage hosts updates.• SAN installation and configuration including data-stores residing on NFS volumes and iSCSI LUNs, backup and replication to off-site Disaster Recovery (DR) sites.

Montgomery,Al

• Provided engineering support for the implementation, fielding and project support to the Air Force Systems Network office for the removal of Information Transport Node (ITN) and Domain Name Service (DNS) modernization project.• Directed installation, configuration and troubleshooting of new Cisco 6509-e and Infoblox Trinzic 1410 and 4010 network services appliances at bases around the world.• Collaboratively communicated with AFSN engineers and developed an efficient implementation and thorough test and acceptance plan.

Montgomery, Al

• Served as lead network consultant on Alabama Dpt. of Public Health STROKE system implementation project. • Completed scheduled 6 month project in 2 months at eighteen medical facilities in the southeast region.• Investigated, troubleshot, diagnosed and resolved network and systems related issues to ensure accuracy. • Coordinated wireless network connectivity with medical facilities to ensure needs were clearly planned for and met.

Maxwell Afb - Gunter Annex, Al

Served as Mid-Shift Lead Router Team Operator in support of a U.S. Air Force 26th Network Operations Squadron (26 NOS) at Maxwell Air force Base-Gunter Annex, Alabama. Responsibilities included creating, maintaining, and testing Continuity of Operations Plans which provided for ongoing functionality of the mission in the case of catastrophic events or authorized service interruptions. • Setup, configure, and troubleshoot Cisco switches and routers, supporting the largest fully meshed DMVPN in the world.• Coordinate with military and civilian personnel to plan, support, resolve and document network infrastructure related issues• Maintaining, operating, defending, and managing over 250+ Non-Secure Internet Protocol Router (NIPR) and 300+ Secure Internet Protocol Router (SIPR) Service Delivery Point (SDP) routers.• Interfacing with operational customers and other team members to successfully perform integration, configuration, and maintenance of software and hardware assets in a large multi-protocol environment.

Camp Marmal, Mazar-E-Sharif Afghanistan

Served as a Network Engineer in support of the Strategic Commercialization Project for Camp Marmal Afghanistan. Major duties included design, test and implementation of new network systems at the Tier 1 and Tier 2 levels of the NIPR, SIPR and CENTRIX networks. • Interfaced with operational customers “In-Theater” and other team members to successfully perform integration, configuration, and maintenance of software and hardware assets in a large multi-protocol environment. • Setup, configure, and troubleshoot workstations, Cisco switches and routers, and other types of peripheral equipment and software. • Coordinated with military and civilian personnel to plan, support, resolve and document network infrastructure related issues

Isaf Hq, Kabul Afghanistan

Responsible for the day to day operations and maintenance of ISAF Headquarters’ SIPR/NIPR/CENTRIX Tier 2 Network. Provide technical and operational support for the operation and administration of network infrastructure, switches, routers, sniffers and supporting hardware, file, application, communication, web, email, and servers.• Maintain and operate Tier 2 network consisting of Cisco 6509, 4500, 3750, 3560 series switches and 3800 and 2800 series routers.• Monitor availability and reliability of LAN/WAN circuits. • Troubleshoot LAN/WAN connectivity. • Analyze and report outages and corrective actions to Theater Network Operations Center. • Customer interface/user issues.• VLAN administration • Routing• ACL administration.• DHCP and Print Server Administration • Network Cabling and installation. • Plan network development and expansion as needed.

Ensures the availability of all systems required to support the DoD Medical Health System. Develops standards and criteria for assessing server performance, availability, and capacity or configuration problems. Checks key files for problems and reviews operations to ensure only valid processes are running. Reallocates resources as they become available, optimizes systems performance and recommends additional components to improve overall performance. Manages the installation of software and hardware, systems fixes, updates and enhancements. Controls current versions and future releases of operating systems, and documents the physical configuration of information systems. Optimizes the functionality of networks and systems and diagnoses and recovers failed systems. Ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of system administration services. Works closely with customer officials to ensure seamless implementation. Resolves installation problems. Identifies and mitigates security vulnerabilities and risks. Maintains server integrity and availability. Oversees the management of accounts, network rights, and access to systems and equipment.

Managed the network environment for all corporate servers and applications; communication, internet, intranet, portals, SharePoint, VPN and security applications. Scheduled and executed maintenance windows to minimize operational impactProvided configuration management of company server, service, application and desktop inventory to maximize system stability and uptimeMaintained a current working knowledge of advanced LAN/WAN/WLAN technologies; protocols; topologies; diagnostic management tools; router; operating systems and server/workstation hardware. Managed resolution of networking and hardware related Help Desk support calls.Provided regular status reports to management of project progress and issues.Provided for development, training and mentoring of self and other IT team members. Technologies managed: VMWare virtualized environment; Sharepoint; Exchange 2003; Active Directory; Juniper SSL VPN; Fortinet UTM; Safend; Utimaco Full Disk Encryption;

Managed Desktop Support contract for ICS in support of Defense Information Systems AgencyResponsible for provisioning, full life cycle management and de-provisioning of 1000 desktop and print assetsReduced mean time to repair (MTTR) from 4 weeks to 6 hours Managed licensing of software for use by DECC Montgomery. Created reports for use by Managers for various requirements. Directed workflow of PC Support based on Remedy requirements and other requests. Submitted monthly reports to ICS on accomplishments and goals for PC Support. Supported the Director and Vice Director of SMC Montgomery directly.Provided technical support and basic training to end users using certain applications, communications software, and using the Internet. Investigated, analyzed, and solved network connectivity and hardware/software issues with client workstations, laptops, and printersTracked all open requests for support using the Remedy Action Request System. Create Remedy tickets for all completed work.

Superintendent, Base Assistance Team - InfrastructureProvided design, integration and engineering support for 108 Air Force bases. Configured, troubleshot routers, switches, and encryption devices on unclassified and classified networks. Perform fault isolation on the base ATM or Gigabit core layer trunks and Fast Ethernet based distribution and access layer communications links.Determined, implemented and optimized switching technologies for base infrastructures.

Managed seven individuals in all security aspects to protect the Air Force Intranet Control Center. Implemented and configured intrusion tools to indentify and correct security vulnerabilities with routers and various Windows based platforms. Gained a good working knowledge of the Sidewinder firewall design and implementation.

Designed, built and administered the Air Force Officer Accessions Training Schools' 300+ user NT 3.5, NT3.51, NT 4.0, Win 2000 based network. Administered the server farm consisting of Exchange, Internet Information Server 4, MS SQL Server, DNS, 3 File and Application Servers, and 4 Citrix Metaframe ServersRedesigned and replaced the Coax/Hub (Thinnet) based infrastructure with Cat5 UTP and Cabletron switches.