Jeff Hudak Email & Phone Number

Pleasanton, California, Us

- Transformed the landscape of the Digital Intelligence and Experience Management market by launching the Medallia Digital Suite solution, which yielded 30% YoY customer growth and established the industry standard value proposition and use cases in an emerging market- Led product vision, strategy, execution, and GTM for Medallia Digital channel solutions (~$100M ARR), empowering brands with actionable insights, holistic operational reporting, and real-time actioning use cases that resulted in Medallia being recognized as a Strong Performer in the Forrester Wave for Customer Analytics Technology (CAT) and Real-Time Interaction Management (RTIM) segments- Successfully integrated Medallia Digital Experience Analytics (DXA) as an acquisition product into the core product offering, including leadership for integrations strategy, new value proposition discovery, product packaging and pricing strategies

Tampa, Fl, Us

- Product Management leadership for LiveSafe Risk Management products including Emergency Mass Notification Systems, Integrations, and Data ML Products- Launched LiveSafe Alert Emergency Mass Notification System (EMNS) solution to market as a modular, next-generation product enabling a targeted package offering and sales strategy; Targeted GTM to grow mid-market product sales and complement existing Enterprise and Higher Education market segments- Led all aspects of the Product Development Lifecycle including Market Research, Product Marketing, Software Delivery, Product Support and Customer Engagement

Arlington, Va, Us

- Launched LiveSafe Technology Partner Program, fostering strategic relationships with industry leading technology partners, and developed best-in-class integrated solutions- Led aggressive growth initiative to drive 2X YoY integrations sales, increase key account retention, and build new software ACV via integration upsell- Executed on product distribution vision, empowering audiences of 100K+ users with integrated safety functionality and resources to prevent incidents, mitigate risk, and protect lives- Pioneered LiveSafe Integrations product line including Mobile SDK, Webhooks, and Connectors leading Product Development, Marketing and Research, Sales Enablement, and Integration Pricing

Arlington, Va, Us

- Built Product Integrations roadmap and technology partner network from scratch with a keen focus on industry and market value potential, high impact use cases, and security operator persona end user optimizations - Spearheaded a series of successful mobile and web products and features enhancing the utility of the LiveSafe platform that create additional value for clients and end users

Mclean, Va, Us

- Led product strategy and feature roadmap for Enterprise Entitlements and User Authorization APIs to drive consistent customer experiences across Capital One digital clients- Fostered significant platform growth and established Entitlements as an enterprise scale product driving decisions across over 125 internal APIs and feature sets- Modernized platform infrastructure to AWS cloud and open source technology framework supporting 10X volume increase in demand for new digital clients

Mclean, Va, Us

- Owned roadmap, sprint team backlog, and drove product design and integration patterns for Capital One Customer Alerts, Email campaigns, and online Chat service- Head technical SME on $2M project to migrate sales and servicing Chat product to a new SaaS vendor across 8 Capital One web platforms, reducing cost by 50%- Charted and presented system design to internal architecture council for new Secure Message Center COTS application; Served as key technical resource through product deployment in a $1M project to enhance the Capital One online banking customer service experience- Collaborated with SaaS chat vendor resources to develop a universal JavaScript code package for all Capital One web platforms creating significant deployment efficiencies and was awarded official certification from vendor

Mclean, Va, Us

- Dual subject matter expert for Capital One Search and Chat products and responsible for managing acceptance criteria, business rules, and internal customer relationships- Performed crucial business and data analysis to help expand and optimize Capital One Online Chat and Search capabilities to promote customer self-service in their channel of choice- Attended rigorous vendor training course and quickly proposed taxonomy and concept optimization which directly impacted search strength and relevance

Master Of Science (M.S.), Management Of It

B.S., Information Sciences And Technology, Supply Chain And Information Systems, It Consulting