Jeff Ibanez Email & Phone Number

As a Desktop Support Specialist III at DMS, a BRMi company, I provide reliable and efficient desktop solutions and services to the National Institute of Health (NIH) and the National Cancer Institute (NCI) in Frederick, MD. With over 7 years of experience in the information technology and services industry, I have developed strong skills in data center, documentation, communication, prioritization, and team leadership.I am proficient in both PC and Mac platforms, and I have earned the CompTIA A+ ce and Jamf Certified Associate certifications to demonstrate my knowledge and expertise in computer hardware troubleshooting and management. I am passionate about delivering high-quality customer service and support, and I enjoy collaborating with my colleagues and clients to solve complex technical issues and improve user satisfaction. My goal is to continue learning and growing as a desktop support professional and contribute to the mission and vision of DMS and NIH NCI.