Jeffin George Joseph Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Manage all IT-related operations for multiple clinics, ensuring the smooth functioning of technology systems.• Assist doctors and patient advocates in utilizing medical applications such as Helix Medical Director and the company's flagship app, Work-Life Health.• Monitor and manage user accounts on Azure Active Directory, ensuring proper access control and security measures.• Administer device management using Microsoft Intune and Microsoft Endpoint Manager Admin Centre.• Oversee networking infrastructure including routers and Cisco Meraki devices, ensuring optimal performance and security.• Work with developers to raise bugs and test scenarios of end users for system updates and enhancements.• Update patient information in the backend, making changes on the SQL server as required to ensure • Successfully executed migration projects including IP Telephony transition from 8X8 to 3CX and migration from Microsoft Stream Classic to Stream SharePoint

Wollongong, New South Wales, Australia

Providing a high level of Customer Service and technical support to customers in relation to all proactive and reactive incidents.Logging all incidents and problems, applying the appropriate severity levels, doing initial diagnostics, providing regular updates, and escalating them to the relevant resolver groups to ensure that SLAs are not jeopardised.Coordinating with Field services and resolver groups to achieve successful closure of all incidents and problems.Providing remote support to customers and guidance to field staff in the resolution of ICT and application type faults e.g. server and storage operating systems, and mobility applications.Investigation and resolution of reported system and application-type faults using remote diagnostic tools and standard engineering analytical techniques.Proactively developing own knowledge articles and resolution techniques to improve the resolution process and increase customer self-service.Acting as an interface between the client and vendors and NEC internal teams to provide coordination of all relevant teams in aiding incident resolution.Using troubleshooting tools and techniques to diagnose and implement control actions as necessary to ensure availability including performance in terms of capacity, utilisation, and availability in accordance with relevant Service Level Agreements.

Wollongong Area

Part of an 8-week project focused on deploying new IT equipment at Service NSW offices in Wollongong and nearby areas.As a member of the hardware refreshment team, my primary duties include decommissioning old computers and installing new computers and associated IT equipment based on customer requirements.Actively monitored newly deployed PCs to see if they are starting up correctly and resolved the ones having booting issues.

In charge of dealing with customer concerns via the Smarter track (ticketing service), phone, and e-mail inquiries from clients all around the world.Installed, configured, and updated the eMAM application on the client’s workstation(Windows Server).Helped the clients to use our application within the supported software, such as AWS, Azure, Adobe Premiere, Photoshop, etc.When an incident is reported, I carefully listened to the client’s concerns, studied the issue, looked at them from different angles, such as the database (MS SQL) or Windows Server configuration to find the root cause.Ensured that incidents and requests are accurately and timely logged and that any recurring concerns are reported to the relevant teams for investigation.Smoke testing was done on new builds to check that the application’s fundamental functionalities were operating.Prepared and executed the functional/sanity test cases on new updates of the application before deploying to the client-server to confirm that the new functionality/bugs have been fixed.Used SharePoint to raise and track the progress of the identified bugs.Involved in active engagement with various support teams, vendors, and developers to resolve issues faster and more effectively.Documented the identified issues faced by the customer and their troubleshooting steps in the knowledge base.Created and maintained custom DB scripts to increase system efficiency and lower the human intervention time on tasks.Taken ownership of a user’s requirement until it arrives back to the user as specified in the SLA.Followed technical procedures and standards for preserving the integrity and security of data, reports, and access.Investigated the possibilities and provide recommendations that will help to improve service delivery in the future.Experience with installing and configuring Windows 8, Windows 10, Windows Server OS, MS SQL, Microsoft Suite, Office 365 and Active Directory.Experience with Mac OS.

Cochin Area, India

Performed PC hardware assembly, OS installation, Windows Operating system support, desktop application installation, software Upgrade, Printer Configuration, Wi-Fi, Emails, LAN and DNS.Diagnosed and Troubleshoot the Hardware and Software issues related to Microsoft.

Master'S Degree, Computer Science

Bachelor Of Technology, Computerscience