* Lead Engineer in Cisco ISE build/design and implementation project* Lead Engineer in Cisco Thousand Eyes implementation project

* Daily support of our Corporate and Store Network Environment, also part of an 24/7 on call rotation for after hours and weekend escalation issues.* Troubleshot corporate datacenter switches from Core Nexus 7K and 9Ks to Cisco user switches like the 4500s, 2960s series models* Implemented and maintained 802.1x enforcement over wired and wireless LAN in all our US, Asia and Europe Corp offices.* Troubleshoot internet and network connectivity from WAN related BGP and OSPF issues, to LAN related issues on a Layer 1 to 3 perspective* Used skills attained to help identify firewall issues on Palo Alto Network Firewalls and Cisco ASAs*Knowledge with Infoblox, maintaining DHCP and IP reservations and DNS related issues/troubleshooting* Assisted in Circuit activations with our ISP providers like Verizon, ZAYO, ATT, etc* Assisting in SDWAN Router Implementation at our stores as part of an obsolescence project to replace aging 2900 series routers.* Experience in setup and troubleshooting Cisco SDN technology* Configured, daily troubleshooting and maintaining 600+ Store routers, Cisco 4300 and 2900 series models* Used Netbrain scripting to push new CLI configurations in mass to all our Cisco routers and switches within our store environment. In example, ACL changes/additions on routers, Switch PORT config changes, etc*Assisted in implementation and maintained of Mist Wireless in all our 600 stores across the company. Used the Marvis AI system that Mist created for troubleshooting purposes.

• Provided 2nd level escalation support for store systems issues• Supported open remodel and Front Door Projects that involved adding or upgrading IT equipment• Rebuilt store systems using imaging tools: SCCM and Altiris• Dealt with store network related issues, configuring Cisco 2960x switches, troubleshooting via CLI and store wifi issues prior to escalation to our Network team• Involved in setup and opening of new stores from an IT level. Configured Cisco Switches, built stores PCs and troubleshot various issue that occurred prior to store’s grand opening.• Involved in obsolescence projects that helped phase in and out old and new technology within the store environment.• Became the lead engineer assigned to all aspects pertaining to Mobile POS IPADs and IPODs, from store implementation, troubleshooting functionality and provisioning via Airwatch MDM.

• Remotely supported over 600 stores across the US and Canada• Troubleshoot Point of Sale (POS) equipment, ie registers, PDTs, Gift Registry Kiosks• Remote assistance with closing and opening stores, transactions and website use• Used remote tools like PCAnywhere and RDP (Remote Desktop Protocol)• Ran Scripts for remote disc clean ups, VM (Virtual Memory) Configurations and Document Reprints

• Remotely supported over 600 stores across the US and Canada• Troubleshoot Point of Sale (POS) equipment, ie registers, PDTs, Gift Registry Kiosks• Remote assistance with closing and opening stores, transactions and website use• Used remote tools like PCAnywhere and RDP (Remote Desktop Protocol• Ran Scripts for remote disc clean ups, VM (Virtual Memory) Configurations and Document Reprints

• Mentored lower division students and helped in classroom activities as an assistant• Assisted teachers in prep work for labs and occasionally filled in as a substitute teacher• Helped prepare over 50 workstation PCs with help from a small team for school use• Troubleshot various PC and Networking related issues in 2 different classrooms• Did cleaning and maintenance of the classroom environment

Completed the A+ course in June, became CompTIA A+ Certified. Completed the MCDST course in September and also became MCP and MCDST certified. Completed Network+ class and now certified CompTIA Network+.

• Gained valuable phone costumer service in an office environment, in a mental health insurance setting• Learned and gave basic tips to costumers to deal with various mental health issues• Used network database to local mental health providers in local area for costumers• Supplied technical support to fellow Intake Reps with systems use• Trained and mentored new incoming reps, supplying them information needed to complete their job tasks• Offered tech and work support to the team and helped run various reports to insure efficient within the team of reps

• Acquired years of valuable office environment experience• Trained and maintained credentialing processes for Mental Health Providers• Applied NCQA, TRICARE and URAC credentialing standards on a daily basis• Extensive use of the Microsoft Access and AS-400 database systems• Learned to use Showcase Query Reports, to run various credentialing reports