Jeff Jones Email & Phone Number

Greater Omaha Area

Customer Process FlowDevelopment of Automated Scripts for Customers M&P's to ensure the continuity of each ACSR software releaseDevelopment of scripts to use for resolutions of production fixes.Design, Analyze and Develop new scripts and solutions for various groups to increase productivity and reduce company cost where possible.

Product Interface Management Support TeamMeet with external clients to discuss business requirements and outline information requested by clients from our billing system.Interpret client requirements into technical information for distribution to internal technical groups for creation of projects.Project manage projects that are created from creation to completion to ensure all aspects are met and that external clients are satisfied with the output and results of the projects implemented.Work production issues and provide support to external clients for supported interfaces with respect to detail and syntax.

Construction and maintenance of CCS, ACP, SLBOS and Addressability related Cycles. Construction all Voice Phase III SLBOS Cycles for May Release.Analyzing current construction methods and procedures to develop and implement more efficient and customer focused procedures.Help teammates with construction procedures to ensure tests meet the design requirements.Serve as a backup for questions and issues in absence of managerMentor new employees

Construction and maintenance of CCS, ACP, and SLBOS related Cycles. .Create incident reports and research all errors found in applicationsInspect application output and results for inaccuracies and integrityWork alongside the development teams to troubleshoot any and all errors found in both ACSR and CCS applications.Ensure application meets quality expectations as specified by the tests and designResearch and analyze designs to ensure tests and applications working properly.

Assist Customers with issues with various technical office components, from fax machines, to Desktops/Laptops to peripheralsDiscuss Customer's needs and help them to develop solutions to meet their needs and their budgets.Assist with various other store duties including cash register, working in the design studio, furniture and supply sales and UPS shipments.

Supervised employees to ensure company policies were upheld and enforcedWork with customers consistently to ensure customer satisfaction was at the highest level possible.Dealt with problem issues regarding customer complaints or dissatisfactionHelped facilitate resolutions to any customer or hardware issues that arosePerform nightly cash draw balancing and ensure morning deposit was in orderPerformed all store closing duties including securing of premise and setting of the security system.

Provided excellent customer service to publicHelped resolve issues in a quick and effective manorProvide retail assistance to customers to ensure the best experience possible was provided with every visit.

Production Deployment CenterSupervise all Print activity to ensure quality and accuracy of productMonitor print facility and equipment to help elevate any issuesWorking with Quality Control Department to assist in making print setting changes that would increase quality.Work closely with insert mailing department to monitor any developing print issues and help resolve them as quickly as possible.Work with Production Supervisors and managers to facilitate information regarding the issues at hand.

Setup PC for Student Use in the College Computer LabHelped troubleshoot problems for users with network and programsWorked with Lab Administrators to ensure security measures were in place, functioning properly and enforced.Worked with students to educate them with issues they were havingCan install, and configure Internet browsers for advanced programming applications, this includes ASP, Perl/CGI, and JavaScript. Know how to configure Internet Information Servers for publishing web sites with ASP, Perl/CGI, and JavaScript. I have worked with Perl/CGI in windows and UNIX environments.

Associates, Computer Programming

Associate Degree, Computer Programming Technology Management

Associate Degree, Computer Programming Technology Management

Bs, Math / Computer Science

Activities and Societies: Kappa Phi Fraternity, Football, Chamber Choir

Bachelor Of Science Degree, Math/Computer Science; Advanced Mathematics

Financed 100% of educational cost

Bachelor Of Science Degree, Math/Computer Science; Advanced Mathematics

Financed 100% of educational cost

Hs, High School Diploma