Jeff Jones Email & Phone Number

Greater Omaha Area

Customer Process FlowDevelopment of Automated Scripts for Customers M&P's to ensure the continuity of each ACSR software releaseDevelopment of scripts to use for resolutions of production fixes.Design, Analyze and Develop new scripts and solutions for various groups to increase productivity and reduce company cost where possible.

Product Interface Management Support TeamMeet with external clients to discuss business requirements and outline information requested by clients from our billing system.Interpret client requirements into technical information for distribution to internal technical groups for creation of projects.Project manage projects that are created from creation to.

Construction and maintenance of CCS, ACP, SLBOS and Addressability related Cycles. Construction all Voice Phase III SLBOS Cycles for May Release.Analyzing current construction methods and procedures to develop and implement more efficient and customer focused procedures.Help teammates with construction procedures to ensure tests meet the design.

Construction and maintenance of CCS, ACP, and SLBOS related Cycles..Create incident reports and research all errors found in applicationsInspect application output and results for inaccuracies and integrityWork alongside the development teams to troubleshoot any and all errors found in both ACSR and CCS applications.Ensure application meets quality.

Assist Customers with issues with various technical office components, from fax machines, to Desktops/Laptops to peripheralsDiscuss Customer's needs and help them to develop solutions to meet their needs and their budgets.Assist with various other store duties including cash register, working in the design studio, furniture and supply sales and UPS.

Supervised employees to ensure company policies were upheld and enforcedWork with customers consistently to ensure customer satisfaction was at the highest level possible.Dealt with problem issues regarding customer complaints or dissatisfactionHelped facilitate resolutions to any customer or hardware issues that arosePerform nightly cash draw balancing.

Provided excellent customer service to publicHelped resolve issues in a quick and effective manorProvide retail assistance to customers to ensure the best experience possible was provided with every visit.

Production Deployment CenterSupervise all Print activity to ensure quality and accuracy of productMonitor print facility and equipment to help elevate any issuesWorking with Quality Control Department to assist in making print setting changes that would increase quality.Work closely with insert mailing department to monitor any developing print issues and.

Setup PC for Student Use in the College Computer LabHelped troubleshoot problems for users with network and programsWorked with Lab Administrators to ensure security measures were in place, functioning properly and enforced.Worked with students to educate them with issues they were havingCan install, and configure Internet browsers for advanced programming.

Associates, Computer Programming

Associate Degree, Computer Programming Technology Management

Associate Degree, Computer Programming Technology Management

Bs, Math / Computer Science

Activities and Societies: Kappa Phi Fraternity, Football, Chamber Choir

Bachelor Of Science Degree, Math/Computer Science; Advanced Mathematics

Financed 100% of educational cost

Bachelor Of Science Degree, Math/Computer Science; Advanced Mathematics

Financed 100% of educational cost

Hs, High School Diploma