Jeff Janovich Email & Phone Number

TTA is a women-owned, award-winning leader for Learning & Development talent and solutions. Organizations of all sizes, including Fortune 500 companies, partner with TTA to support their learning initiatives of any size or scope in all locations, virtual or in person. Our dedicated global workforce of L&D talent has deep experience working with companies in all industries to support their unique needs from learning strategy, design and development, training delivery, and full-time placement. From one class to a large-scale training rollout, TTA has the unmatched talent and agility to quickly scale to meet our clients’ requirements. With three decades of experience, an in-house team of experts, and proprietary systems, TTA has a proven process to efficiently provide the highest caliber of training professionals on time and within budget. We have the talent and expertise to help you with all your soft skills training, technology training, and proprietary training needs. In addition, through our partnerships with Amazon Web Services, Microsoft, EC-Council, CompTIA, and CertNexus, we can support your organization’s needs for technology training and certification training. Our goal is to offer our clients valuable knowledge and skills to help them accelerate innovation and achieve their business goals. We are proud to be awarded a Top Leadership Training Company, Top Training Outsourcing Company, Top Learning Services Company, Top IT and Technology Company, and a Top Custom Content Development Company by Training Industry. We have also won Brandon Hall Awards for Leadership, Technology, Excellence in Learning, Sales Performance, Talent Acquisition, and Workforce Management. TTA has also been named one of Boston’s Best Places to Work for four consecutive years.

Leading with a vision to transform customer education, I manage a dynamic team at Okta, Inc., focusing on delivering top-tier training programs. Our mission: to make complex product knowledge accessible and engaging. We tackled customer training deficiencies head-on, innovating content and strategies that led to a notable CSAT rating increase and sustained excellence over 10 quarters. My leadership was not just about numbers; it was about building a culture of continuous improvement and knowledge sharing.

In this role, I steered the ship of contractor relationships and training schedules with a clear goal: to expand Okta's global educational reach. My team and I crafted personalized training paths, directly impacting customer engagement and satisfaction. The highlight? Successfully leading pre-conference training initiatives, a testament to our commitment to delivering exceptional learning experiences.

My tenure as a Senior Technical Instructor was a journey of empowering individuals with knowledge. I took pride in mentoring over 500 professionals, tailoring six technical courses to their unique needs. My approach was simple yet effective: understand, adapt, and deliver. This philosophy helped me maintain an outstanding instructor satisfaction score, a reflection of my dedication to educational excellence.

Carlisle, Pennsylvania

Transitioning Carlisle to a cloud-first organization was a challenge I embraced wholeheartedly. My role was a blend of leadership and technical expertise, focusing on developing solutions that not only increased efficiency but also fortified IT security. The result? A significant leap in sales and a reduction in operating expenses, marking a successful transformation under my cloud architecture stewardship.

In this role, I was the architect behind the seamless migration of 3,000 users to Office 365. My focus was on creating customized, secure collaboration platforms, ensuring a smooth transition for every stakeholder involved. This period was marked by meticulous planning and execution, setting a new standard in company-wide technological upgrades.

Danville, Pa

In this role, I was focused on strengthening the backbone of our IT infrastructure. Managing a vast array of mailboxes and mobile devices, my story here was about ensuring reliability and efficiency in a critical healthcare environment, where every improvement had a direct impact on patient care and service.

Camp Hill, Pa

Part of a team implementing and supporting a Pharmacist Scheduling Application, known as SAM designed by Workplace Systems. Support our in-house Workforce Management System that contains all schedule and financial information for each store nationwide. Develop, produce, and troubleshoot reports or decision support tools for expenses including but not limited to labor. Develop turnkey reports, and including data gathering, processing, automation, documentation, accuracy, and resolving issues and questions. Identify, formulate, test, and deploy solutions to labor scheduling and/or budgeting issues with financial and/or operational impact. Perform ad-hoc analysis of expense issues at the request of corporate or field Store Operations management. Resolve store-specific labor scheduling or reporting issues utilizing a trouble ticket reporting system, in coordination with email, phone, or fax communications. Update the technical configuration of an internally developed and managed software scheduling tool to ensure scheduling accuracy and compliance with corporate standards and budget. Monitor the system to identify potential issues and ensure consistent and accurate functionality at the corporate and store levels.

Camp Hill, Pa

Organized a team to perform all projects within the Corporate Offices. Lead PC technician to all Corporate Executives and Executive Assistants. Provide PC/Network/Printer support to the rest of the organization. Part of a team that converted the company from Novell and Pop Email to an Active Directory domain and Exchange Email. Provided insight and gave software/hardware budget recommendations to the CIO.Smartphone email support.

Harrisburg, Pa

Technical Lead and Manager of Helpdesk Support. Managed a team of 7 support personnel ranging from desktop support to software/development support.Provided training to new employees. Created and implemented new Polices and Procedures for the Helpdesk. Provided support in all aspects of technology to all in-house and warehouse employees.Opalis Administrator. Opalis automates all jobs including our end of month processes as well as our everyday jobs including running all warehouse applications and report generation.Project Management. Project manager for all Helpdesk/Support oriented tasks and projects.System Administration. Administered all main Branch servers as well as our Enterprise scanning server, Time clock Server, and Opalis servers (Total of 35 servers). Support over 500 pc’s in 5 states and 1 location in Canada.Junior Programmer. Created asset database tracking system with the Progress Language.

Sunbury, Pa

Head of Help Desk Operations. Managed a team of 4 help desk technicians that provided computer/email support for all hospital staff.Telecommunications Administrator. Supplied phone numbers and voicemail boxes to all who needed them. Programmed phones to specific cards and ports in our phone room.Network Administrator. Assisted in installing and instituting an Exchange Server. Migrated all email users from the legacy server to the new exchange server. Also implemented a new domain environment. Transferred all user accounts from the old to the new domain. Executed a new domain policy opposed to local machine policies. Implemented a new fiber backbone throughout the institution.System Administration. Administered and maintained 25+ servers and over 200 pc’s.Intranet/Internet Webmaster. Redesigned the hospital intranet to make it more efficient. Also designed a new look, feel, and custom graphics. Helped in redesign of new internet site and management.