Asset Management Analyst
Current• Physically checking and counting all the IT Asset which are received and in Inventory status, and manually register IT Assets in CMDB.• Collaborated with the engineering team to keep the workstation images up to date with the latest drivers.• Responsible for maintaining an accurate database of the company's assets and maintenance contracts placing orders for hardware, software, and renewal of maintenance for various IT products.• Review and maintain CMDB (Configuration Management Database) to monitor and manage all devices and assets. Identify best use through auditing of database and hardware, cross-checking of servers for relevant devices to meet auditing requirements.• Manage and maintain the life-cycle of devices to include provisioning, repairing and de-commissioning to ensure efficient and effective best use of assets.• Responsible for the authorized issuance, audit and return of assets, managing the requests for loan hardware, including the recall of loaned items, to ensure the hardware items can be tracked and managed.• Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out. • Responds to requests for support by providing information to enable problem resolution and promptly allocates unresolved calls as appropriate.• Ensures that requests are handled according to agreed procedures. For all requests that cannot be resolved, provides an effective interface between users and service providers supplying all necessary diagnostic information. Uses judgement to set priority for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily.• Responsible for resolving complex asset management problems and critical account situations.• Received and processed requests from management for information concerning current asset inventory.
