Jeff Jensen Email & Phone Number

Mississauga, Ontario, Canada

• Handled customer inquiries via phone and email with professionalism and delivered accurate quotes
• Organized scheduling for pickups and deliveries
• Assisted customers with fabric and cushion insert selections
• Provided IT support including network administration, website design and system configurations

Toronto, Woodstock And London, Ontario, Canada

• Removed malware, ransomware and other threats from laptops and desktop systems.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured hardware, devices and software to set up work stations for employees.
• Patched software and installed new versions to eliminate security problems and protect data.
• Activated accounts for clients interested in new services.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.

Oakville, Ontario, Canada

• Attained expert level of product knowledge, becoming go-to person for answering customer queries.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Rotated merchandise and displays to feature new products and promotions.

Woodstock, Ontario, Canada

• Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
• Supervised guests at front counter, answering questions regarding products.
• Managed inventory control, cash control and store opening and closing procedures.
• Generated repeat business by delivering exceptional customer service and positive engagement.

Moncton, New Brunswick, Canada

• Built and implemented the company’s first e-commerce website, allowing the company to sell their products online and increasing sales by 500%.
• Integrated, tested and maintained the company’s systems for smoother day-to-day workflow.
• Conceived and implemented customer service practices and documentation, resulting in a 4.9 TrustPilot score.
• Offered promotions and coupon codes to customers during holidays and to encourage customer loyalty.
• Assisted customers via phone, e-mail and Facebook.
• Implemented and maintained shipping and receiving logistics.

Toronto, Ontario, Canada

• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Oversaw the daily performance of computer systems.
• Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.
• Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Referred major hardware or software problems or defective products to vendors or technicians for service.

Toronto, Ontario, Canada

• Obtained customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Verified customer and order information for correctness, checking it against previously obtained information as necessary.
• Reviewed orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Attempted to sell additional merchandise or services to prospective or current customers by telephone.
• Recommended merchandise or services that will meet customers' needs.

Toronto, Ontario, Canada

• Conducted interviews with participants to assess eligibility.
• Recruited and screened potential participants.
• Coded data from participant interviews.
• Obtained updated contact information from all subjects and verified data for accuracy.
• Delivered information from script regarding surveys for on-demand phone project assignment.